JaCole Dunlap Email: adu6j1@r.postjobfree.com Phone: 214-***-****

Pleasure to Meet You

JaCole has held positions in Management pertaining to Sales, Marketing and/or Product Management with a focus on Project Coordination/Team Leadership for the past 4 years. She is self-driven and a motivator to others by leading with her persistent work ethic, skills in interpreting statistical data, integrity, and robust interpersonal skills. JaCole has experience with coaching/training adults in sales positions to meet daily, weekly, and monthly personal & team quotas for the past 2 years. Not only is she proficient in Microsoft Office/Outlook, but she has always been able to multitask in a fast-paced environment while providing exceptional customer service because she has superior time management and organizational skills. JaCole is proficient in customer escalations and retention which makes her a trustworthy team player and an exemplary choice for company branding and promoting. It is a pleasure to offer my services!

Education

BS in Criminology & Business Law (Completed in 3 years) Dec. ‘13 from Western Carolina University - Cullowhee, NC

Skills & Competencies

JaCole Collaborates exceptionally with Executives Teams and Senior Leaders to analyze data, identify areas of opportunities, & resolve roadblocks impacting a company's bottom line. She is quite meticulous, highly adaptable with experience being a steward to operational success across company sectors whether training, production and/or operations. JaCole is eager to collaborate strategies to leverage and achieve key business objectives. Her core competencies include, but are limited to- Financial Recordkeeping, Cross Functional, Communication, Diversity & Inclusion, Data Collection & Performance Analysis, Conflict Resolution, Project Planning & Execution, Relationship Networking, and Strong Project Management Skills

Experience

Team Operations Manager from 2019-current

Created relationships by working in peer development to Inspire and Motivate agents daily to reach for amazing in professional manner

Team building and empowering team while maintaining an inclusive remote workspace

Engage and support trainees over 2 years during training, nesting, and production by making sure they have the proper tools and system knowledge to accomplish day-to-day task

Ability to effectively deliver instructional topics related to line of business (Medicare Sales)

Possess strong coaching skills for individuals as well as team to meet daily, weekly, and monthly personal and team quotas and report to fellow operations managers and site directors

Demonstrate ability to be flexible and adaptable to business priorities as well as handle escalations

Communicate between team and operations convey expectations up to providing after sales support and statistics

Proficiency in Microsoft Office, Zoom, Team chats, Agent performance reports such as SMRT Data & Pulse

Maintain 95% Reliability & Persistent work ethic.

Licensed Medicare Specialist from 2017-2019

Responsible for verifying confidential information & adhering to HIPAA Laws s well as complied with Federal CMS and state guidelines & Reciting health disclaimers and plans over the phone in a remote workspace

Provided solutions to customers thru thorough needs analysis for health and financial well-being products included Fixed Indemnity Plans & Short-Term Medical plans with Ancillary Products; also Provided solution for individuals and employer group products included, but not limited to MA, MED SUPP, PDP

Provided an excellent consumer experience for all callers and be passionate about helping the aging and disabled community.

Brand Ambassador/Promotional Model CROSSMARK Events Inc. from 2015-2017

Responsible for Traveling city-wide to be a demonstrator for various brands via Promo Works

Self-Managed continuous customer engagement via LIVE On Spot sales from promoting product.

Financial Representative State Farm Insurance - Pineville, NC 2015-2017

Responsible for developing leads by cold calling and walk-ins, scheduling appointments via email and outlook for life insurance, identify customer needs whether over the phone or walk-ins, and market appropriate products and services such as Home/Renters/Car/Motorcycle/ATV/Boat Insurance; also, Responsible and entrusted to accept monies and make daily bank deposits into business account.

Former VP of Marketing for Alpha Kappa Psi Business Fraternity Cullowhee, NC October 2011 to 2013

Maintained budget for events; Lead vocal representative for the Fraternity also Produced marketing techniques including social media, PowerPoints, flyers, etc. ; Planned and executed on and off-campus events including fundraising & Team Building activities and community service I.E. Habitat for Humanity & Annual Tuckasegee River Clean-up

Innovator Director & Lead Poet for Truthwriters - Cullowhee, NC May 2011 to 2013

Organized/managed meetings; Initiated weekly agendas and organization goals; Well versed oral, written and presentation skills.