Project Manager Delivery
Resume:
CINDY POWERS Austin, TX *****
linkedin.com/in/cindypowers01
************@*****.***
Versatile Service Delivery Manager
Grow Customer Relationships Drive Business Success
Innovative Project Manager with extensive experience overseeing IT hardware, infrastructure, and FinTech projects from inception through implementation and delivery. Have leadership in telecommunications and financial management. Demonstrated success in enhancing customer engagement experience in transition and delivery management. Able to think outside of the box, and assist in process improvements.
Professional Experience
Finastra
Sr. Project Manager 2022 - Present
Sr. Project Manager within Global Services Payments Team
Participates in the identification, design, development, testing, and implementation of assigned projects Interfaces with internal and external resources to ensure successful and timely completion in accordance with user needs
Interaction with Senior Management and succinct presentation of project timelines and status
Sr. Project Manager 2019 – 2022
Sr. Project Manager within the Digital Implementation Team. Ensuring successful launch to our platform with Web and mobile applications. Strong leadership to handle multiple projects to deliver on schedule and assist in the development of processes to streamline the Lifecycle of the implementation team’s projects.
Experience in a technical background as well as a project manager, which assists in meeting deadlines and communication between cross teams and clients. Effective communications and client satisfaction are one of my specialties.
Large complex projects are my current assignment with one or multiple new development products in each project
Apiture 2018- 2019
Sr. Project Manager
Liaison between Clients and end Clients for Online Banking and or Mobile Banking implementations Manages the overall external client implementation processes and reviews
Key activities include planning making release scope decisions, managing issues to resolution, scheduling testing, and facilitating the cross-team review.
Assist programmers with system validation processes, updating file format specs, creating test scripts, providing product support, or managing/monitoring the test system
ApTask 2017-2018
Sr. Project Manager at Apiture/Firstdata
Liaison between Clients and end Clients for Online Banking and or Mobile Banking implementations Manages the overall external client implementation processes and reviews
Key activities include planning making release scope decisions, managing issues to resolution, scheduling testing, and facilitating the cross-team review.
Assisted programmers with system validation processes, updating file format specs, creating test scripts, providing product support, or managing/monitoring the test system
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IBM (Continued)
Artech Information Systems 2017- 2017
Project Manager at IBM
Delivery of 3 multimillion Telecommunications/circuit contracts
Management of 3 Telecommunications vendors
Customer satisfaction and P&L responsibilities
Project financials and reporting
CTG
Project Specialist at IBM 2016- 2016
Project Management Office Support Project Managers with project office duties
Extensive knowledge in project management office and finance management
Demonstrated ability to plan, forecast & track project revenue and cost performance utilizing Project Management Institute best practices
Facilitate and drive collaboration across internal and external stakeholders and organizations, resulting in high levels of client satisfaction.
Purchase order management, invoice management, vendor management
IBM
Service Delivery Manager, Austin, TX 2014 – 2016
Awarded $8.3M contract to manage WAN, LAN, Security, and Telecom projects in 2015.
Created $151K in new business signings by cultivating a relationship with both customers and vendors. Delivery Opportunity Leader in division 2015.
Saved more than $80K in vendor costs in 2016 by aggressively managing cost and overall contract financial health.
Received both the highest customer satisfaction rating and the highest project management assessment grade.
Engagement Manager, Austin, TX 2011 – 2014
Managed projects thru lifecycle and performed Project Management Office activities for multiple client contracts across North America and globally.
Assigned strategically to special projects and additional complex assignments by IBM leadership, enhancing service to both team and clients.
Worked with cross-functional to optimize and efficiently close more than 40 contracts. Developed and implemented process, enabling Global Resources to better integrate into US delivery virtual workplace.
Analyzed contractual documents with great attention to detail, finding additional internal departmental cost savings of $65K.
Uncovered incorrect taxes being charged to the client by analyzing invoicing and billing, correcting this issue with the client and IBM.
Contract Management Resource Office, Lakeside, TX 2010 – 2011
Served as Team Lead and Project Lifecycle Subject Matter Expert on multiple complex global contracts. Used financial tools to help identify areas for improvement in delivery, minimizing scope creep without sacrificing customer satisfaction.
Instructed newly assigned Project and Engagement Managers within the organization.
Developed new and modified existing tracking tools, better communicating financial metrics and reconciling monthly financials. Built a robust Project Control Book.
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Contract Management Resource Office, Lakeside, TX 2004 – 2010
Performed Project Office support, with a focus on order management of vendor and client software, maintenance, and hardware. Single point of contact for global ordering, client, and vendor invoicing financial reconciliation, and project forecasting.
Project Support Office, Koppel, TX 2002 – 2004
Coordinated multiple large contracts, with a focus on order tracking, invoicing, and software, hardware, and maintenance services. Created and maintained project control books and developed and delivered education on all departmental processes and procedures.
Served as a focal point for escalations, and liaison between Global Resources and US-based workforce for issues related to global delivery.
Worked with the Inside Sales team, correcting errors with billing, streamlining financial processes related to invoicing, and clearly documenting contract requirements, deliverables, and scope.
Service Desk Manager, Arlington, TX 2001 – 2002
Managed Global Service Desk staffed with 25+ agents, supporting multiple US-based and global clients.
Developed and delivered new team processes, supporting continual improvement and customer satisfaction.
Performed focal role for team escalations and executive review of issues and improvements.
Produced reporting in support of multiple contracts service level agreements and overall service desk activities reports. Provided leadership with clear, evidence-based reports, improving efficiencies within the service desk.
Awards
IBM Service Excellence – awarded 6 times
Excellence Award
Eminence and Excellence Award – awarded 3 times
Bravo Award – awarded 2 times
Professional Development
Safe Certification Agile
Agile Project Series Cloud Services and Security Services Financial Planning for Project Managers
Contracts for Project Managers Advanced Engagement Leadership Financial Management Method
Leadership in a Project Team Environment Multinational Project Management
PMI Curriculum, PMBOK 2015 Engagement Leadership, IBM Training, Austin, TX (instructor)
Currently working towards ITIL and PMI Certifications
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