Dejan Zivanovic

Vice President, Software Engineering – Profile

Warminster, PA • 215-***-****

adu6ix@r.postjobfree.com

https://www.linkedin.com/in/dejan-zivanovic-518b888/

Senior Director of Software Development with extensive technical management experience. Expert in business intelligence, data mining, analytics, and reporting, data warehousing, machine learning, systems integration, and process automation. Specialized knowledge in building and deploying service-oriented architecture (SOA), Software as a Service (SaaS)-based products, and technology partner integrations across multiple platforms in Agile/Scrum and Waterfall environments. Leads onshore/offshore teams in developing innovative, scalable, and robust solutions to solve complex business challenges. Drives organizational change through business transformation and technology modernization to enhance quality and reduce costs.

Core Competencies

Software Engineering Management

Solution Architecture Design

Cloud Platforms and Services

Systems Integration

Project/Budget/Portfolio Management

Data Engineering Management

Business Intelligence (BI)

Digital/Business Transformation

Strategic Business/IT Planning

Client/Vendor/Stakeholder Relations

Enterprise Systems/Applications

Product Design and Development

Data Analytics/Data Warehousing

Process Automation/Improvement

Team Building and Leadership

Career Experience

Envision Healthcare, Conshohocken, PA October 2005 – Present

Senior Director, Software Development January 2021 – Present

Oversee multiple onshore/offshore software teams and contractors in the design, build, and implementation of critical systems and applications for this $8B healthcare leader. Lead software development, maintenance, and support for the revenue cycle management (RCM) systems and daily billing to thousands of insurance payors across multiple delivery streams. Define client and end-user requirements for projects, plan budgets, and allocate resources. Manage technology procurement and vendor contracts. Serve as a member on the Office of the CTO Architecture Board, RCM Executive Management Committee, and RCM Governance Review Board. Promote Lean Enterprise using SAFe.

Established the Robotics Process Automation (RPA) Center of Excellence (CoE) and an RPA team focused on automation and improvement projects to optimize revenue streams.

Designed and built an RPA program for managing 1,000+ digital employees (bots) that generates $50M+ in revenue per year.

Directed the acquisition and onboarding of new electronic medical records (EMR) systems using a custom data interoperability suite of applications and managed the extract, transform, and load (ETL) process for all incoming data.

Architected a custom RCM ecosystem capable of processing more than 1.2 million patients per month.

Engineered a data mining solution leveraging open-source technology that increased annual revenue by over $70M.

Formed and led a Tableau financial analyses team to develop and implement enterprise RCM data analytics and reporting.

Formed and led a BI team to build a data warehouse financial analytics platform using Amazon Web Services (AWS) cloud, Amazon Redshift data store, and Tableau. The solution also provided rapid COVID-19 insights, improving response efforts.

Strategically aligned technology roadmaps with changing business needs by defining, tracking, and reporting on RCM IT key performance indicators (KPIs) and driving continuous improvement to processes.

Designed, developed, and implemented various other solutions that improved revenue streams including:

a document volume and deficiency management system

a coding system and module for a medical coding data mining solution

an in-house imaging and workflow system and user interface (UI) integrated into the legacy billing application

an eligibility and relay health system for additional insurance discovery

a propensity to pay module

an underpayment module with automated appeal and revenue recovery processes

multiple vendor integration strategy modules.

Director, Application Development January 2016 – January 2021

Directed multiple onshore/offshore software teams in designing and developing customized applications, solutions, features, and functions. Evaluated and approved all build, buy, or outsourcing decisions. Served as a member on the RCM Executive Management Committee and RCM Governance Review Board.

Devised and implemented successful strategies for maintaining high product quality while reducing costs.

Drove organizational change to align with business stabilization and modernization goals.

Hired and developed managerial and technical talent to meet changing business needs.

Spearheaded the redesign and rebuild of the legacy monolith hybrid platform into an end-to-end RCM platform leveraging data analytics, machine learning, artificial intelligence, and automation.

Identified, recommended, and implemented new technologies, tools and strategies to maximize operational capabilities, performance, and efficiency.

As an RCM subject matter expert (SME), delivered multiplatform system, software, and infrastructure support across numerous functions throughout the full RCM lifecycle.

Application Development Manager October 2005 – January 2016

Managed software development, maintenance, and support for the RCM systems and daily billing across multiple delivery streams. Oversaw onshore/offshore teams in developing and deploying custom integration and interface solutions into the legacy billing system. Defined client and end-user requirements for projects, planned budgets, and allocated resources. Created and led pilot programs and feasibility studies. Managed technology procurement and vendor contracts.

Designed and built critical systems, applications, and solutions that improved revenue streams including:

an eligibility and relay health system for additional insurance discovery

a document volume and deficiency management system

a propensity to pay module

an in-house imaging and workflow system and user interface (UI) integrated into the legacy billing application.

Previous Experience

Lead Developer • Softrip LLC, Glenside, PA

Lead Developer Systems and Database Administrator • Imaging and Document Services Inc., North Wales, PA

Lead Computer Operator • Reimbursement Technologies, Inc., Conshohocken, PA

Education

Diploma in Web/Client-Server Programming

Computer Learning Center Inc., Philadelphia, PA

Bachelor of Air and Space Engineering Concentration in Visual and Instrumental Commercial Flying

Yugoslav Airline Engineering Academy, Vrsac, Yugoslavia

Certifications & Training

Health Level Seven (HL7) International Control Specialist, HL7.org

Oracle Corporation, New York, NY

Introduction to Oracle: SQL and PL/SQL, Develop PL/SQL Program Units, Data Modeling and Relational Database Design

Enterprise DBA Part 1A: Architecture and Administration

Enterprise DBA Part 1B: Backup and Recovery

Enterprise DBA Part 2: Performance Tuning

Enterprise DBA Part 3: Network Administration

Oracle Forms Developer: Build Internet Application I and II

Technical Proficiencies

Systems:

HPUX, Linux, Windows OS

Software & Tools:

Software as a Service (SaaS), service-oriented architecture (SOA), Oracle, Oracle Enterprise Management Toolkit, Postgres, Amazon Web Services (AWS), AWS Redshift, Amazon Simple Storage Service (S3), Amazon Elastic Compute Cloud (EC2), Progress, Microsoft SQL Server, MySQL, PostgreSQL, Automation Anywhere Robotic Process Automation (RPA), Tesseract OCR, Elasticsearch, Splunk, Tableau, TalenD ETL, MS Reporting Service, .NET

Programming:

Java, C, C++, C#, Python, JavaScript, XML, HTML, Visual Basic, Cobol, 4GL, PL/SQL, TSQL, SQL

Methodologies:

Software development lifecycle (SDLC), SAFe/Agile/Scrum, Waterfall

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