Entry Operator Data
Resume:
Macheal McElhaney
Bank of the West
Plattsmouth, NE 68048
*********@*****.***
Securing a challenging administrative position that highlights customer service and administrative skills.
Authorized to work in the US for any employer Work Experience
CRES Escrow Coord ll
Bank of the West - Omaha, NE May 2018 to Present
Obtain and review legal documents, obtain client information from insurance companies. Verify client Insurance documentation, pay client insurance premiums from escrow accounts. Notify clients when in default of required insurance coverage. Review incoming mail and faxed documents, then attach to the corresponding client file.
General Office Clerk I
Intelliswift Software, Inc - Newark, CA August 2017 to May 2018
Customer Research and Due-Diligence, Customer Outreach for the Purpose of Obtaining Required Documentation,
Documents Review, Formatted Entry & Tracking of Collection Data Spreadsheets, Attention to detail.
Call Center Customer Service Representative
Celebrity Staffing - Lincoln, NE April 2017 to April 2017
4/17)
Learning to update information in different systems for customers that call in to make payments or update.
Special Billing Associate
AT&T - Oakton, VA
December 2010 to November 2016
The Associate Billing Specialist is responsible for preparing and processing invoices, performing payment investigations, working with onsite engineers to resolve technical issues with service configurations, serving as a liaison between the service provider vendors and the (custom premise based) AT&T technical staff. This position manages the resolution of billing issues, bill consolidations and bill segregations. TS/ SCI.
Valet
Metropolitan Healthcare Service - Vienna, VA
May 2010 to December 2010
Valet at the hospital for Winchester Medical Center. The position included the placement as well as the tracking documents for the vehicles of visitors to the Medical Center.
Customer Service Rep
Gander Mountain - Winchester, VA August 2008 to December 2010
This position is the first point of contact for the customer when entering the store. This job entails one on one interaction with customers to satisfy their needs. The Customer Service Rep tasks include cashier, refunds, exchanges and answering phones, and cash audit.
Receptionist/Clerical
OfficeTeam - Herndon, VA February 2008 to July 2008
My office duties include Receptionist, taking orders for medical supplies, shipping, filing, invoicing and setting up new accounts for Sales Reps.
Receptionist/Clerical
Apple One - Reston, VA January 2008 to February 2008
Performs various temporary office assignments in the Northern Virginia area. Assignments included Receptionist and any other office duties that may be needed.
Quality Assurance/Data Entry Operator
First National Bank of Arizona - Fairfax, VA May 2004 to August 2007
This position ensured quality control of the banks mortgage products. Duties entailed verifying and documenting applicants financial details provided on applications. Some of the tasks included verifying income, bank deposits, employment and any other information deemed necessary. I was also entrusted with managing the database containing the loan information for the underwriting staff.
front desk receptionist when the permanent receptionist is unavailable
Phoenix, AZ
February 2001 to August 2003
Processed loans and distributes them among underwriters. Processed billing and mortgage insurance for the onsite contractors. Performed as front desk receptionist when the permanent receptionist is unavailable. I worked at the Phoenix, Arizona branch from 02/2001 through 08/2003.
Customer Service Associate
Arizona Motor Vehicles Administration - Surprise, AZ October 2000 to February 2001
Provided customer service concerning title, registration of motor vehicles and driver license applications. Responsible for evaluating drivers license tests. Conducted road and motorcycle driving skill tests.
Underwriter Processor/Multitasker
PMI Insurance Company - Chantilly, VA December 1998 to August 2000
02/01-05/04)
Data Entry Operator
Manpower - Fairfax, VA
March 1998 to December 1998
Performed data entry and office details at various metro locations. Specific duties varied from office to office.
Receptionist
STA United - Lincoln, NE January 1996 to October 1997
Answered and directed incoming and outgoing calls. Processed paperwork pertaining to nationwide drug testing. Handled bank deposits and confidential information for safe deposit.
Switchboard Operator
The White House - Washington, DC June 1989 to November 1995
This position involved placing phone calls for the President of the United States and others as directed. Duties also required creating and maintaining historical logs and documents. This job required strong diplomatic skills and is the public's first point of contact for the White House.
Education
Diploma
Norris High School - Firth, NE
Skills
• RECEPTIONIST (7 years)
• SWITCHBOARD (6 years)
• SWITCHBOARD OPERATOR (6 years) • LOANS (5 years)
• DATA ENTRY (4 years)
Additional Information
SKILLS:
Receptionist, Loan Processing, Quality Assurance, Data entry and Switchboard Operator. I use Excel, Outlook and Microsoft Word for daily duties and multi phone line. Working at the bank I learned to funds for loans.
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