Cinthya Ruiz

Richmond, CA *****

adu6i9@r.postjobfree.com

+1-510-***-****

Seeking a fulfilling position with a reputable company to showcase my excellent interpersonal and communication skills for making new clients, maintaining relations with existing clients, and increasing business revenue.

Willing to relocate: Anywhere

Authorized to work in the US for any employer

Work Experience

Service writer

Toyota

January 2020 to April 2020

• Greeted customers and offered excellent customer service experience from start to finish

• Determined and diagnosed car issues based on customer descriptions and vehicle conditions

• Translated customer-reported problems to actionable work orders for technicians to complete

• Ordered necessary parts and double-checked that they are delivered to technicians Relationship Manager

Bank of America

June 2017 to March 2020

• Worked in an environment with individual and team goals where goals were routinely met or exceeded

• Recognized transaction needs of clients and educate clients on service and digital channels for providing assistance with self-service

• Performed full-service banking services to new and existing customers within the branch, with a primary focus on sales and service

• Resolved client concerns through direct personal action or by referring clients to an alternative bank department resource

• Established, expanded and maintained strong customer relationships by providing extensive, personalized services focused on the specific needs of each banking customer

• Handled small business credit requests up to $100K, recognized/escalated larger lending opportunities and cross sell treasury/ and related small business products Multi-Line Sales Manager

State Farm

August 2015 to June 2017

• Provided quality quotations, pricing, and required information to new prospects and completes the sales process for each customer per company policy and procedure

• Developed and maintained relationships with business partners around the community and perform outside marketing activities to drive new customers.

• Maintained knowledge of industry competitors and provide critical market feedback to leadership regarding local competition and service needs.

Education

Associate of Arts in Applied Sciences

Contra Costa College

2022

High school diploma

West County Community High School - Richmond, CA

June 2011

Skills

• Microsoft Office (7 years)

• Microsoft Word (7 years)

• Microsoft Powerpoint (7 years)

• Microsoft Outlook (7 years)

• Salesforce (7 years)

• Aloha POS (6 years)

• Windows (10+ years)

• Insurance sales (4 years)

• Leadership

• Financial services (6 years)

• Cash handling (10+ years)

• Business development

• Pricing

• Relationship management (6 years)

• Sales (8 years)

• Administrative experience

• Automotive repair

• Marketing

• Customer relationship management

• Automotive diagnostics

• Sales management

• Customer service (10+ years)

• Communication skills

• Leadership

• Management

• Organizational skills (7 years)

• Food preparation (4 years)

• Stocking

• Maintenance

• Cashiering (10+ years)

• Bilingual

• Outside sales

• Multilingual

• Spanish

• CRM software

• Sales pipeline

• Negotiation

• High-end sales

• Upselling

• Sales support

• Dealership experience

• Phone etiquette

Languages

• Spanish - Expert

• English - Expert

Links

http://www.linkedin.com/in/cinruiz

Certifications and Licenses

Driver's License

Assessments

Customer focus & orientation — Highly Proficient

December 2020

Responding to customer situations with sensitivity Full results: Highly Proficient

Sales skills — Proficient

December 2020

Influencing and negotiating with customers

Full results: Proficient

Real estate — Highly Proficient

December 2020

Matching listings with specifications

Full results: Highly Proficient

Customer focus & orientation — Highly Proficient

December 2020

Responding to customer situations with sensitivity Full results: Highly Proficient

Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.

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