Garden Associate Customer Service

GB

GABE BOYLE

********@*******.*** 303-***-**** Medford, OR 97504

Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience.

Training & development

Relationship building

Planning & organizing

Supervision & leadership

Decision-making

Troubleshooting

Basic math

Team management

Teambuilding

Maintenance & repair

Reliable & trustworthy

Customer service

Active listening

Flexible schedule

Conflict resolution

Friendly, positive attitude

Organizational skills

Good work ethic

People skills

Multitasking

Total Beverage NJ

Delivery Driver

08/2022 - 12/2022

I would deliver alcohol and snacks to private residences throughout the day. Grouped and routed deliveries according to designated areas to maintain efficient delivery times.

Handled merchandise in accordance with product handling standards. Handled customer service complaints with utmost professionalism and knowledgeable responses to maintain trust and company loyalty. Inspected vehicle and maintained gas, oil and water levels. Notified customers of delays to decrease calls to support. Communicated frequently with dispatch to relay route changes and delays impacting customer delivery timetables.

Loaded trucks and safely secured merchandise to prevent damage during transportation.

Navigated routes with relevant map programs and GPS systems. Obeyed traffic laws and follow established traffic and transportation procedures.

Reviewed and verified invoices and purchase requests to confirm accuracy. Transported and safely delivered items to prevent damage or loss. Loaded and unloaded boxes and packages to move to and from vehicle. Navigated route to customer locations using GPS maps. Delivered exceptional customer service in all interactions to promote satisfaction and maintain company loyalty.

Drove delivery truck or van to transport orders.

Maintained safe driving habits to protect property and general public on roadways.

Summary

Skills

Experience

Demonstrated safe driving by observing road rules, exercising caution in unfamiliar areas and maintaining vehicle control.

Maneuvered shipments with carts, hands trucks and pallet jacks, loading and unloading vehicles to maintain tight timetables. Inspected vehicle daily and reported issues to schedule maintenance and repairs.

Verified order details at distribution center and customer locations to prevent errors.

Loaded, balanced and secured product to safely transport goods. Planned efficient routes and adjusted strategies based on current weather and traffic information.

Answered customer questions regarding products and resolved issues with order accuracy and quality.

Maintained telephone and radio contact with supervisor to receive delivery instructions.

Home Depot Broomfield, CO

Garden Associate

08/2013 - 10/2022

I would assist customers and other associates with gardening and landscaping questions as well as keep the garden area clean, stocked with merchandise, and the tree lot and racking were stocked with pallets of new material. Welcomed customers, answered questions and offered to assist with choosing, locating and accessing products.

Watered and pruned plants according to specific needs for plant type. Stocked merchandise on shelves, tables and a-frame hanging plant displays with goods.

Assisted with visual display maintenance, sign pricing and information changes and organization of garden center equipment. Unloaded products from trucks and transported to appropriate garden center areas using pallet jacks and merchandiser wagon carts. Suggested and upsold plantings according to lighting and watering needs. Itemized and totaled customer merchandise selection at checkout counter with cash register.

Compared merchandise invoices to received items to verify correct shipments.

Operated reach truck to fill customer orders and pick merchandise in store. Assisted customers with transporting larger purchases to vehicles to promote helpful customer service.

Answered telephone calls to provide information to customers about products in lawn and garden department.

Created pricing labels for displayed products with pricing guns and label makers.

Recommended, selected and helped locate or obtain merchandise for customers.

Stocked shelves, racks and tables with new or transferred merchandise. Documented inventory counts and reported to supervisor to identify shrink and damages.

Organized store by returning merchandise to proper areas and restocked displays.

Stocked shelves and supplies and organized displays to focus customer attention on specific items.

Unboxed new merchandise and restocked shelves in appealing and organized arrangements to promote items.

Recommended merchandise to customers based on needs and preferences. Cleaned shelves, counters and tables to maintain organized store. Greeted customers to determine wants or needs.

Exchanged merchandise for customers and accepted returns. Bagged or packaged purchases and wrapped gifts.

Computed purchases and received and processed cash or credit payment. Maintained records related to sales for store management. Prepared merchandise for purchase or rental.

Described merchandise and explained use, operation and care. Answered store and merchandise questions and led customers to wanted items.

Placed special orders or called other stores to find desired items. Recommended, selected and located merchandise based on customer desires.

Watched for and recognized security risks and thefts to prevent or handle situations.

Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current. Uber Denver, CO

Driver

07/2012 - 11/2021

Utilized GPS to optimize routes and continuously meet estimated delivery times.

Monitored traffic conditions and applied defensive strategies to avoid accidents.

Achieved consistently high customer scores due to exceptional service. Inspected vehicles for cleanliness and checked gas and oil levels prior to departure.

Picked up clients from specific locations to transport and drop off at destinations.

Determined most expedient trip by mapping out driving routes ahead of time.

Documented daily mileage, gas and other data.

Transported riders to designated stops according to pre-determined schedules.

Saved fuel by leveraging GPS to identify faster routes. Maintained safe driving history with no critical incidents over 3-year timeframe.

Planned and executed efficient routes to optimize time and fuel costs. Documented customer service issues, expenses, mileage and other key information.

Kept accurate logs of all deliveries and trips.

Saint John's Military School Salina, KS

High School Diploma

05/1992

Dissertation: [Name of Dissertation]

Education and Training

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