CLAY NAIRN

***** *. **** *****, *******, KS ***** · 913-***-**** adu6ht@r.postjobfree.com

RETAIL OWNER OPERATOR/SALES/RETAIL MANAGER/CUSTOMER SERVICE 25 years retail management and customer service in diverse environments of retail (Grocery 20+ years, Drywall Retail/Rental 2 years, Hardware Store) with an emphasis on delivering program management success and establishing policies and processes with strong interpersonal skills SKILLS

● CONFLICT RESOLUTION AND CUSTOMER RELATIONS

● ORDERING AND REDUCING SLOW-MOVING ITEMS

● GROCERY PRODUCT KNOWLEDGE IN ALL CATEGORIES

● RETAIL SALES AND OPERATIONS

● BUSINESS DEVELOPMENT AND MARKETING

● INVENTORY CONTROL AND PLANOGRAMS

● ANALYTICAL PROBLEM SOLVER

● 20 YEARS' EXPERIENCE IN PAYROLL ADMINISTRATION

● NEW HIRE PROCESSING

● TIMESHEET REVIEW / GARNISHMENT PROCESSING

● ADP, PAYTIME, PAYDATA

● STRONG KNOWLEDGE OF P&L AND EBITDA

● ESTABLISHING REVENUE AND SALES GOALS

EXPERIENCE

2022 – 2023

BERKEL AND COMPANY CONTRACTORS INC (BONNER SPRINGS, KS) PAYROLL SUPERVISOR

● Supervision of the payroll team

● Overseeing and reviewing payroll payments and account reconciliations

● I-9 Administration, including E-Verify

● Ensuring records and processes comply with company and legal regulations

● Coordinating with HR and accounting to verify employee data and accounts

● Maintaining accurate account balances and detailed records for auditing

● Managing and resolving any issue related to payroll 2020 – 2022

EUSTON HARDWARE & RENTAL (PRAIRIE VILLAGE, KS)

MANAGER

● Responsible for all aspects of running the store daily

● Maximizing store sales and profitability, managing expenses, and ensuring store inventory is optimally stocked

● Oversee merchandising and visual presentation standards

● Ensure all customers are provided with excellent customer service

● Supervise all store employees’ activity to ensure the store is running efficiently

● Maintain all rental inventory certifying proper operating order for efficiency and safety

● Enforce all safety policies and procedures

● Take on all tasks and projects as requested by store owners 2018 – 2020

BUNZL R3 (KANSAS CITY, MO)

CUSTOMER SERVICE REPRESENTATIVE

● Responsible for answering inquiries from distributors, end-users, and manufacturer’s representatives

● Entering and processing orders, expediting orders as required

● Investigating customer problems and/or complaints to successful resolution

● Maintaining relationships with both internal and external customers with exceptional service

● Function as a liaison between customer service and other departments in the company to address customer needs

● Working effectively in a team environment to meet business goals and objectives 2016 – 2018

AMES TAPING TOOLS (SHAWNEE, KS)

STORE MANAGER

● Responsible for day-to-day store management including merchandise organization and warehousing, processing rental and sales transactions, collections, housekeeping, inventory and tool audits, balancing transactions, bank deposits, marketing, database development, and customer service

● Ensure successful operations by merchandising retail and rental products, meeting revenue and sales goals, and inventory planning

2009 – 2010

UNITED STATES CENSUS BUREAU (KANSAS CITY, KS)

FIELD OPERATIONS SUPERVISOR

● Oversee and train Crew Leaders utilizing government materials

● Oversee Crew Leaders training of enumerators on operations for the 2010 Census

● Ensure accuracy of data collected and adherence to Title 13 privacy requirements in a fiscally responsible manner, reporting directly to Manager of Field Operations

2007 – 2008

AMERIPRISE FINANCIAL (OVERLAND PARK, KS)

FINANCIAL ADVISOR

● Licensure: Series 7, Series 66, Life and Health Insurance

● Prospect and set appointments with clients to assess their financial needs

● Develop customized financial plans to address each client’s outlined goals and track progress over time

● Provide ongoing consultation and support

1987 – 2007

BREWER’S FOOD MART INC. DBA BREWER’S PRICE CHOPPER (BONNER SPRINGS, KS) OWNER/OPERATOR

● Collaborated with Associated Wholesale Grocers (AWG) on end-to-end construction of new Price Chopper facility in 2001, which included real estate acquisition, design, plan approval, and opening a retail grocery store with the area’s first drive-thru pharmacy

● Responsible for the daily retail grocery operations of opening and closing a 70,000-foot Price Chopper

● Supervised 13 department managers with their weekly, quarterly, and annual budgets in the following areas: payroll, purchase, sales, expenses, and gross profit

● Responsible for budgeting, accounting, and department performance in all areas of store

● Recruiting, hiring, training, and scheduling of 150+ employees. Administration of all benefits, including payroll, health insurance, 401K, and employee assistance program

● Accomplishments: Averaged 5-7% revenue growth year over year, ranked Top 3 out of 36 stores in customer service, consistently ranked in the Top 5 for cleanliness, pricing, stock, organization, and quality. Consistent revenue growth and increase in buying customer traffic 12 years.

COMMUNITY SERVICE

BONNER SPRINGS/EDWARDSVILLE AREA CHAMBER OF COMMERCE (BOARD MEMBER 6 YEARS, PRESIDENT 1 YEAR)

● Promoted increase in business membership

● Worked with other board members on a plan to market both cities BONNER SPRINGS LIBRARY BOARD OF TRUSTEES (BOARD MEMBER 8 YEARS, PRESIDENT 2 YEARS)

● Worked with other board members in recruiting, interviewing, and hiring of head librarian

● Worked with other board members, head librarian and city officials to raise budget from 86,000 per year to 204,000 per year

NEW CITY CHURCH (VOLUNTEER)

● Mentoring, tutoring, and serving children at Shawanoe Elementary, Nieman Elementary, and City Union Mission

● Current Elder and discipleship leader of New City Church

● Classroom lead for Kid City Ministry

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