Games Dealer Customer Service

Heather Rosleck

360-***-**** adu6hd@r.postjobfree.com

Professional Summary

• Dependable in multiple industries. equipped for fast-paced work and changing daily needs. Serves customers effectively with attention to detail and hardworking approach. Seeks out opportunities to go beyond basics, improve processes and increase customer satisfaction.

Skills

• Analytical thinking

• customer relations

• Task prioritization

Payment processing

• Flexibility

Ability to work independently

• Preparation and knowledge of both common and exotic cocktails

• strong work ethic

• Creative thinking

• accountability, discipline, and concentration

Experience

Table Games Dealer Jul 2010 - May 2022

Nisqually Red Wind Casino - Olympia, WA

•Delivered utmost in customer service by answering questions and resolving disputes.

•Retained up-to-date knowledge of game procedures and house rules to promote game integrity.

•Received. verified and recorded patronS cash wagers.

•Performed mathematical computations to determine winners and losers and collect and pay out bets.

•Welcomed and treated guests courteously and thanked guests for playing to foster enjoyable and entertaining atmosphere.

•Exercised discretion in handling challenging conflicts and cheating situations.

Assistant Manager Dec 2003- Dec 2010

Cherry Hill Photo - Olympia, WA

•Consulted With clients to understand and meet their unique goals.

•Adhered to style guides and industry standards to drive consistency of image composition, surfaces, backgrounds and lighting.

•Used flashes and reflectors to create artificial light.

•Made subjects feel at ease to draw out right expression and emotion.

•Selected and utilized props, backgrounds and lighting systems to created desired effects.

Bartender Aug 2008 -Jul 2010

Lucky Eagle Casino - Rochester, Wa

•Verified legal drinking age of patrons through stringent ID checks.

•Promoted customer safety by adhering to ABC and company regulations.

•Conducted weekly and monthly inventories to maintain appropriate levels and replenishment schedules.

•Increased sales by introducing new and promotional cocktail recipes.

•Trained new bartenders in customer service, bar equipment safety and drink preparation techniques.

•Handled customer payments, reported tip amounts and balanced cash drawers.

Education

High School Diploma : College prep. June 1991

Olympia High - Olympia, Wa

Community Service

•Girl scout Leader 2012-2020

•Community Events with Nisqually Red Wind Casino 2010-2014

HEATHER ROSLECK

360-***-**** adu6hd@r.postjobfree.com

August 3, 2022

Skokomish Indian Tribe

RE: Surveillance Observer

Dear Hiring Professional,

As an experienced Table Games Dealer, the advertisement for Brand Ambassador with Souther Glaizers wine and spirits sparked my interest. When reviewing the position requirements and your organization's website, I was excited to find that my qualifications and personal strengths align with your needs and mission.

I bring a comprehensive set of skills that I believe will be valuable to Souther Glaizers wine and spirits. In my Table Games Dealer role, I honed my abilities in marketing and advertising and product demonstration, providing a firm foundation for the Brand Ambassador position. My customer service, people-centric nature, and compassion have afforded me excellent leadership skills.

I am excited to contribute my talents and proficiency in teamwork toward your team efforts. As an engaging communicator with a proven track record in public relations, my focus on building strong professional relationships has been a beneficial asset throughout my career.

Please review my enclosed resume for a more in-depth illustration of my work history and accomplishments. I would appreciate the opportunity to interview at your earliest convenience. I'm eager to discuss how my personality and background fit the Brand Ambassador role.

Thank you for your time and consideration of my candidacy.

Sincerely,

Heather Rosleck

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