Customer Service & Intuitive Guidance Specialist
Resume:
Ola Kuzian-Lorello
Seminole, FL 33777 adu6gy@r.postjobfree.com
OBJECTIVE
Dedicated, motivated and reliable Customer Service Representative with managerial experience, seeking to join a company that allows me to optimize my skill set, and provide attentive as well as satisfactory customer service.
SKILLS
Patient and effective problem-solver with a proven aptitude to analyze a variety of issues and implement solutions
Enthusiastic and eager to meet challenges and quickly assimilate product knowledge
Proven performer who is adept at working independently with minimal supervision
Reliable contributor with demonstrable detail orientation and multi-tasking/organizational proficiency
Excellent communication skills both oral and written
EDUCATION
St. Petersburg College-Saint Petersburg, FL
Associate Degree – Animal Husbandry Graduation 6/2004
Honors
Perfect Attendance
EMPLOYMENT
Spa Sudeva, South Tampa, FL
Intuitive Guidance & Reiki Practitioner 05/2015-Present
Conduct intuitive guidance sessions for clients using Tarot Cards
Support clients in working through past and present life issues
Help intuitively provide clarity for individuals in need
Promote mind, body and spirit healing through Reiki
Calm clients through guided meditation
Scan the body for stagnant energy
Stimulate energy flow throughout the body by light hand placement where needed
Explain the importance of understanding chakras and how they work
Teach clients proper breathing techniques
Show interested clients how to meditate
Discuss the power of meditation, healing crystals and sage
Educate clients about the importance of inner healing and peace
Spa Sudeva, South Tampa, FL
Manager 08/2011-Present
Oversee the hiring and firing process for the spa
Train all new front desk employees
Assist in helping owner train therapists to understand what was expected of them
Responsible for processing biweekly payroll for each employee
Create a variety of package deals for clients
Establish a commissions program to boost sales
Coordinate detailed spa parties for clients
Run monthly meetings to assure spa was running smoothly and ensure employees needs were being met
Keep track of employee client retention
Work closely with Owner to track monthly sales and profit
Answer multi-line phone to set appointments
Answer a multitude of questions about our massage, facial and intuitive services
Responsible for reviewing and ordering all needed spa inventory
Pay monthly bills for spa
Set up Product Knowledge classes for employees
Responsible for resolving most client grievances
Ensure that each client receives the best customer service possible
Curlew Animal Hospital, Palm Harbor, FL
Veterinary Technician 06/2004-08/2011
Answered multi-line phone to schedule appointments
Greeted clients in waiting room
Assisted in vaccinating cats and dogs
Provided assistance with doctors physical exams
Aided doctor during various surgeries
Took and developed radiographs of animals
Bathed animals
Cleaned cat and dog kennels
Fed and medicated animals as needed
Exercised kenneled dogs 3 times a day
Washed and sterilized surgical equipment
Made sure to maintain a clean environment at all times
In charge of reviewing and ordering all hospital inventory
Educated clients about proper animal care
Helped resolve customer complaints
Made sure each client and animal received the best care possible
Alps South Corporation, St. Petersburg, FL
Customer Service Representative 02/200*-**-****
Responsible for answering multi-line phone
Answered questions in regard to prosthetic and orthotic products
Placed phone and fax orders for sleeves, liners and locks
Assisted warehouse to ensure products were available and shipped in a timely manner
In charge of filing away past order invoices
Attended weekly meetings to go over sales and profits
Met with marketing to create employee incentives
Put together packets for sales team to prepare them for traveling and new clients
Booked hotels and rented cars for sales members
Liaison between the sales members and new clients
Handled and resolved customer complaints
Assured quality customer service
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