General Manager Customer Service

Tammy Williams

**** **** ******** ******, *** C**1, Missoula, MT 59802

406-***-****

**********@*****.***

Professional Summary

I have 30 years of General Management, food service, nursing, an customer-oriented experience under my belt. Areas of expertise include but are not limited to customer service. Food prepping, training and hiring of new employees, inventory and labor management.

Skills

·Customer-oriented

·Consistently meets sales goals

·POS systems knowledge

·Typing skills

· Stocking

· Natural leader

· spanish/english fluent

· excellent time management skills

· Effective problem solver

· self motivated

· Exceptional telephone etiquette

Work History

General Manager 08/15/15 – 8/21/17

Taco Bell

· Managed all facets of the business to include managing 30 employees

· Implemented structure, systems, and consistency to an organization that was lacking in those areas

· Marketing the local businessses and residents to increase sales of 25% during my tenure

· Handled customers in a gracious matter according to company policies

· Consistently Recognized for achieving financial goals – ICOS, Labor, and Controllables

· Managed all facets of the business to include TPx and 25-30 employees

CNA 05/04/2008 – 08/05/2015

AAA – Area Agency of Adults

· Arrived on time everyday for client needs

· Made sure clients had all their needs met and fulfilled

· Went above and beyond to please clientele

· Bathe, feed, and cleaned household of clients

General Manager 06/01/1997 – 04/15/2008

Taco Bell

· Managed all facets of the business to include managing 30 employees

· Implemented structure, systems, and consistency to an organization that was lacking in those areas

· Marketing the local businessses and residents to increase sales of 25% during my tenure

· Handled customers in a gracious matter according to company policies

· Consistently Recognized for achieving financial goals – ICOS, Labor, and Controllables

· Managed all facets of the business to include TPx and 25-30 employees

General Manager 07/15/1984 – 05/15/1997

Various fast foods(Del Taco, Jack in the box, Dominos, pizza hut, Carls jr, Burger King)

· Managed all facets of the business to include managing 30 employees

· Implemented structure, systems, and consistency to an organization that was lacking in those areas

· Marketing the local businessses and residents to increase sales of 25% during my tenure

· Handled customers in a gracious matter according to company policies

· Consistently Recognized for achieving financial goals – ICOS, Labor, and Controllables

· Managed all facets of the business to include TPX and 25-30 employees

· Maintained the best financials within a four-store area with regard to labor management and controllable while also having the est speed of service

Shift Leader 09/05/1981 – 06/15/1984

Taco Bell

· Managed all facets of the business to include managing 30 employees

· Implemented structure, systems, and consistency to an organization that was lacking in those areas

· Marketing the local businessses and residents to increase sales of 25% during my tenure

· Handled customers in a gracious matter according to company policies

· Consistently Recognized for achieving financial goals – ICOS, Labor, and Controllables

· Managed all facets of the business to include TPx and 25-30 employees

Education

Menlo-Atherton High School -Menlo park, CA

South Puget Sound Community College – Olympia, WA

References

Pete Swiderski – Area Coach, Taco Bell 360-***-****

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