Agent Call Service
Resume:
TAHISHA HAMILTON
SALES COACH BROADBAND SERVICE MANAGER
CONTACT
PHONE:
Address:
**** ******** **** **** *** 3W
Calumet City, Illinois 60409
EMAIL:
**************@*****.***
HOBBIES
Arts & Crafts
DIY
Writing Family
SKILLS
Team Management
Resolution-oriented
Service-driven sales
Outstanding communication skills
Organizational skills
Attendance, Scheduling
Trainings Microsoft
Office
REFERENCES
Veronica Esper-AT&T 630-***-****
Charnise Netter-AT&T 773-***-****
Briana Davis-Starbucks 773-892-
6720
EDUCATION
High School Diploma -Neal F. Simeon
WORK EXPERIENCE
AT&T – Sales Coach Broadband Service Manager
01/2021 – 09/2022
Teach new associates sales tactics and performance improvement techniques, helped sales associates finalize customer sales and handled escalated concerns. Assess current team processes and procedures, identify opportunities for improvement, and implement them. Coach, mentor, and provide feedback to team members, set sales goals, compare performance to goals, and adjust goals as needed. Assess individual performance through observation and measurement, and suggest corrective actions as needed. Held accountability discussion with the agents and if necessary, placed on any steps of discipline. AT&T- Customer Service Manager
03/2020 - 01/2021
Assess current team processes and procedures, identify opportunities for improvement, and implement them. Conducted individual agent call monitoring side by sides to evaluate the quality of the call, set goals, compare performance to goals. Supported all team members to drive growth and development. Held accountability discussion with the agents and if necessary, placed on any steps of discipline AT&T- Customer Service Representative
02/2018 - 03/2020
Positive service-oriented attitude, maintain updated knowledge of all company products and services to provide accurate information. Addressed all questions and concerns to resolve any issue, also make product and service suggestions to meet the customer's specific needs. Processed orders for Wireless, DirectTV, U-verse TV and Broadband for new and existing customers, processed payments and escalations. Worked on an independent project
“The Promise Team” where I would daily work with bottom performers throughout the center, conducted side by side and provided feedback, verbiage and addressed any areas of opportunity and corrective actions needed to improve individual and site performance.
Chicago Transit Authority - Customer Service Agent 10/2014–2/2018
Responsible for ensuring customer satisfaction by bringing all escalation to a positive resolution. Upheld strict policies and procedures to ensure city and state compliance. Responsible for daily and timely incident reports to provide an immediate resolution.
JCPenney - Customer Service Specialist
10/2013–10/2014
Drove customer satisfaction by ensuring store readiness and providing recommendations to customers, Inventory control, Unloading and stocking of inventory truck, Process damaged items claims. Target - Merchandiser
11/2009–10/2013
Merchandiser, Scan store daily for items out of stock to insure they are ordered, inventory control, Unloading and inventory truck, Process damaged items claims.
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