Customer Service Representative

Lavonne Whitworth

Astoria, OR ***** adu6gh@r.postjobfree.com +1-503-***-****

Authorized to work in the US for any employer

Work Experience

Office Manager - Retired

Crawford Brothers - Astoria, OR

February 2022 to October 2022

Hired on as 1st employee. Tasked with creating the position for office personal. Initiated payroll and taxes. Filled out checks, took care of child support and other with holdings. Saved hundreds of dollars a month with a different credit card processing system.

Turned 4 boxes of loose papers and receipts into reports for filing taxes for 2021. Researched and found insurance (personal, building, business, umbrella and unemployment.) Acquired those policies. Set up filing systems for customers, invoices, expenses, parts, payroll, supplies and materials. Created quotes, bids, and invoices. Kept the office and break areas clean and orderly. Tutored an office helper. Answered phones and walk in customers. Navigated them through the processes. Got the compliance supplies, paraphernalia, posters, flyers and handouts. Started the safety requirements. First aid, exit signs, eye washes, spill cleanup, etc. • Greeted visitors.

•Handled all financials

•Prepared payroll

•Collected payments

•Supported and trained staff

•Handled direct administrative issues

•Handled general office administration, including see above

•Job successfully created. Ready to hand off. I’m moving on to the next adventure.

Shipping and Receiving Specialist - Retired

Georgia-Pacific - Astoria, OR

September 1998 to January 2022

Astoria, OR Current- stores- receiving dept.- Load and unload packages and freight using Hyster. Open, verify, and receive materials. Contact vendors and suppliers to acquire information if needed to receive supplies. Help customers prove, verify, and get exactly what they need to complete their tasks. Assist drivers, vendors, contractors, suppliers and customers with getting the proper documentation so invoices can be paid correctly and in a timely manner. Contact with above parties, other employees, and salaried staff is handled by phone, email, teams, in person, and virtual meetings. Very precise and accurate documentation is crucial. Non-disclosure, privacy, and confidentiality agreements are updated and signed every year as part of company policies. I have been responsible for training other employees, creating SOP's, inventory documentation, and helping with various safety committees. Organize, put away and deliver parts. Order and maintain supplies for the department. Previous- box facial- work process leader- running machines, keeping supplies stocked, some mechanical repairs and maintenance on equipment, responsible for the production and flow of products. Serve customers, clean, housekeeping. Training other employees in the proper and safe techniques to complete work tasks. Served as a liaison between crew and salaried supervisors.

Helped with new ideas to flourish on my own and as a team. Cut time for some tasks saving money without negative effects. Researched vendors and suppliers for better alternatives.

Waitress/Bartender

The Logger - Astoria, OR

November 1995 to September 1998 Serve customers, clean tables, housekeeping.

Keep customers happy.

•closed and opened restaurant and bar

•Worked in a fast paced and high volume restaurant and bar

•Greeted customers

•Checked customer IDs, licenses and identification

•Prepared glassware

•Prepared bar, restaurant and dinner service

•Implemented food and drink safety procedures

•Provided fast and friendly customer service

•6 years of experience bartending

•Performed barback duties

•Prepared and served alcoholic beverages

•Maintained safety standards

Assistant Manager

Pizza Hut - Warrenton, OR

1990 to August 1995

Warrenton, OR Responsible for customer satisfaction. Trouble shooting and remedying customer complaints and employee issues. Making employees schedules. Inventory and ordering supplies. Prepping time cards for accounting. Opening and closing duties. Running the cash register. Reconciling the till. Preparing deposits and taking them to the bank. Filling in for any position needed- waitress, cook, clean up.

•Promoted to Assistant Restaurant Manager

•Supervised team members, employees and staff members

•Managed store operations

•Managed opening and closing restaurant

•Managed nightly cash, register, financial and sales totals

•Acted as customer service representative

•Handled and submitted incoming sales calls

•Managed daily reports of transactions

•Rearranged and detailed restaurant merchandise according to company standards

•Recruited and interviewed potential candidates

•Handled all team member, staff member and employee scheduling

•Enforced company policies and procedures

Phone sales and customer service

A-Z Pest Control

January 1988 to June 1990

Answer customer calls. Offered solutions to complaints. Scheduled services. Cold called for new customers when not answering incoming calls.

Earned award for best sales in the region.

Education

Some College in General Studies

Linfield University - McMinnville, OR September 1988 to June 1989

Skills

•Shipping & Receiving

•Load & Unload

•Forklift

•Order Picking

•Materials Handling

•Freight Experience

•Bartending

•Microsoft office, word, excel, teams, outlook. SAP fiori, S4HANA, Passport, Q trax

•SAP ERP

•Supply Chain

•SAP BusinessObjects

•Inside sales (1 year)

•SAP HANA

•SAP BW 4HANA

•Customer service (10+ years)

•Customer support (10+ years)

•Direct sales (6 years)

•Phone sales and customer service (3 years)

•Payroll management (Less than 1 year)

•Office management (Less than 1 year)

Certifications and Licenses

Forklift Certification

Assessments

Data entry: Attention to detail — Highly Proficient

January 2022

Maintaining data integrity by detecting errors

Full results: Highly Proficient

Attention to detail — Proficient

October 2021

Identifying differences in materials, following instructions, and detecting details among distracting information

Full results: Proficient

Scheduling — Expert

November 2021

Cross-referencing agendas and itineraries to avoid scheduling conflicts Full results: Expert

Call center customer service — Proficient

January 2022

Demonstrating customer service skills in a call center setting

Full results: Proficient

Customer focus & orientation — Proficient

November 2021

Responding to customer situations with sensitivity Full results: Proficient

Customer service — Proficient

November 2022

Identifying and resolving common customer issues

Full results: Proficientah November 2022

Responding to customer situations with sensitivity Full results: Proficient

Work style: Reliability — Proficient

November 2021

Tendency to be reliable, dependable, and act with integrity at work

Full results: Proficient

Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.

Additional Information

Annual OSHA, corporate, and mill safety courses.

Including but not limited to: Hyster, crane, asbestos, and first aid.

Radiation, DOT, and moped interactions. Equipment maintenance, isolation and inspections.

Contact this candidate