Service Representative Administrative Assistant
Resume:
Katherine McBride
Waukesha, WI 53186
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Dear Hiring Manager,
I am a very experienced Receptionist, Customer service Representative, Concierge Desk Representative with more than twenty years of professional experience to offer you.
I have excellent administrative, clerical, and customer service skills, and I am a true Team Player.
I have experience in working with a variety of computerized cashier programs, both opening and closing procedures, running reports ect I also have experience with creating spreadsheets and presentations. I am Proficient in Microsoft Suite: Word, Excel, Access, and PowerPoint, and eClinicalWorks.
I have knowledge of office equipment, such as: switchboard console, Cisco switchboard operating systems, copiers, mail machines, fax machines, scanners ect.
Enclosed please find my resume, which will give you a better idea of my work history and experience. Please take some time out to review it at your convenience.
Should you find my qualifications a match for the position you have available. Please contact me at the phone number provided. I hope to hear from you very soon.
Thank you,
Kathie McBride
Salary Requirements: Minimum $17.00/ hr
Katherine McBride
3119 N 38th Stree
Milwaukee, WI 53216
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OBJECTIVE
To obtain a clerical position with a company where I can utilize my professional skills and ability to deliver quality performance in the companies’ growth and success
EDUCATION
Oakton Community College –Skokie, IL
Certificate of Completion, Activities Directors Course
Oakton Community College – Skokie, IL
Dementia Training Course
Everest College-Skokie, IL
Diploma, Medical Assisting (High Honor Graduate, 3.67 GPA)
Evanston Township High School-Evanston, Il
High School Diploma
AWARDS & ACHIEVEMENTS
●Certificate of Achievement – Everest College
●Values in Action Award – Diamond Insurance
●Knock Your Socks off Service Award – Marc Jacobson & Associates
SUMMARY OF SKILLS
●Phone etiquette
●Ability to run the front office with accuracy and professionalism
●Experience with Microsoft Suite
●Knowledge and experience with corporate mail room procedures and equipment
●Wrote Manual of Procedures variety of departments
●Train relief employees for variety of positions
●Database management skills
EMPLOYMENT HISTORY
First Student Transportation
July 2021 - Current
Provided safe, transportation to school for disabled children
Lakeside Transportation SPED Driver
August 2018 - February 2020
● Provided safe, transportation to school for disabled children
SNI Companies December 2015 - February 2016
●Temporary Receptionist/ Administrative Role
●Answering phones (Cisco phone system)
●Greeting Visitors
●Setting up conference calls
●Signing for deliveries
●Scheduling messenger services
●Other administrative duties
●Scheduling conferences
May2015-October 2015 Lake Forest, IL
Dr. Mark Rudberg
Temporary Medical Receptionist
●Medical Concierge
●Answered Phones
●Greeted patients and visitors
●General office duties as required, such as fax, file, copy and scan various documents
●Type messages
●Update database
●Schedule office visits
●Accounts receivable experience
●Proficient in eClinicalWorks software
●Prepared patient charts and examination rooms
Brookdale Senior Living
Receptionist
●Expedited a variety of customer service issues, and administrative tasks
●Answered phones
●Forwarded email
●Kept log of packages received
●Served as a liaison between residents and management
●Greeted visitors
●Typed messages
●General office duties
GlenLake Terrace October 2012- July 2013 Waukegan, IL
Activities Director
●Supervised Activities Department
●Established an active volunteer program
●Performed interviews and background checks for employment and volunteer
●Schedule and coordinate leisure activities
●Compose Monthly Activities Calendar, flyers, posters, newsletters
●Performed activity assessment revisions
●Maintained records of Comprehensive evaluations
●Documented assessments / Completed inter-disciplinary assessments
●Implemented programs within a designed budget
●Serve as liaison to promote community support
Sedgwick CMS January 2007 - July, 2010 Deerfield, IL
Receptionist
●Demonstrated proficiencies in telephone and front-desk reception within a high call volume environment
●Wrote “Manual of Procedures” for the reception area
●Trained relief for the reception area
●Expedited a variety of customer service issues, and administrative tasks
●Forwarded incoming faxes via Outlook to Addressed Claims Examiners
●Assisted Claims Assistants with converting incident reports into claims for processing by claims adjusters
Diamond Insurance October 2001 - April, 2004 Northbrook, IL
Receptionist- Facilities Assistant (Temp through Office Team)
●Made travel arrangements, scheduled and catered
●Implemented company emergency procedures to ensure safety
●Looked up claim information for incoming claimant calls
●Forwarded incoming faxes via Outlook to Addressed Claims Examiners
●Signed for incoming overnight packages, and kept a clear record of each package received
●Aided in overseeing all of the facility needs
Marc Jacobson & Associates November 1998 - Oct., 2001 Northbrook, IL
Receptionist/ Administrative Assistant
●Mailed overdue premium notices and composed/mailed letters to clients
●Aided in boosting company moral at company meetings and headed company emergency procedures
●Updated data base with client information
●Forwarded incoming faxes via Outlook to Addressed Claims Examiners
●Signed for incoming overnight packages, and kept a clear record of each package received
REFERENCES
Available upon request
Contact this candidate