Customer Service Sales Manager

Michael Glass

Irvine 949-***-**** ***********@*****.*** www.linkedin.com/in/mikeglass36b499237/

Summary

Sales Leader with over 20 years’ experience building high performing teams and exceptional customer experiences.

Work Experience

Sales Manager AAA Costa Mesa, California March 2016 – Nov 2022

Led largest sales team consisting of 31 agents throughout Southern California responsible for 15% of division’s sales goals.

Developed sales plan, sales presentation and training leading to 27% increase in agent productivity in first year.

Administered leads systematically leading to 15% increase in internet sales closing percentage.

Developed sales presentation and Sales Plan and training to optimize agent productivity leading to top region 3 times and achieving goal 15 consecutive months.

Conducted interviews for sales positions hiring 20 driven candidates.

Collaborated with auto department helping to increase mutual lead flow.

Sales Agent AAA Costa Mesa February 2012 - April 2016

Refined and implemented a sales process with follow up system that led to qualifying for 6+ sales incentive trips.

Achieved 8 bi-yearly sales incentive trips as a top performing agent.

3 Time Diamond Club qualifier (Top 10%) and President Elite Agent qualifier (Top 5% of all agents).

Increased referrals by 18% through networking leading to a 12% increase in sales.

Property Management Supervisor Tribolet and Associates Costa Mesa Ca July 2010 - February 2012

Created marketing plan: online and print ads leading to 10% reduction in vacancy fulfillments.

Managed and authorized vendors for 10+ properties including several 8 Plex’s.

Implemented protocols to train and supervise office staff.

Initiated daily and month end reports for senior management and property owners.

Owner Operator. ATM Financial Tustin Ca February 2004 - June 2010

Founded and operated mortgage company, generated 750,000 yearly revenues.

Developed marketing initiatives to increasing loan volume by 30%.

Solidified strategic partnerships to escalate sales production and leading to higher return of Investment for partners.

Governed Compliance to abide with regulatory laws.

Business development designing training programs and establishing production goals.

Life Sales Agent Kaufman and Associates Irvine Ca January 1994 - February 2004

Evaluated and coordinated options to fulfill customer needs leading to 30 million in Death Benefit sold per year.

Designed fast start program: new sales scripts, coaching materials and underwriting resource materials reducing agent ramp up time by 25%.

Top Agent Award 10 years straight.

Education

BA California State University Long Beach, Marketing Long Beach, CA June 1988 - June 1991

Marketing Concentration

California Life and Health License

California Real Estate Brokers License

Courses

Business Administration Marketing including international Marketing courses (1988-1991)

Rady School of Business Executive Management Training

Skills

Professionalism and strong work ethic

Proficient in Outlook, Word, Excel, and PowerPoint

Analytical Thinking

Solution selling skills

Constructive disciplined manager

Resourceful versatility & adaptability

Extraordinary time management and organization

Hands on Leadership

Results oriented

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