Jacqueline Busch

adu6eo@r.postjobfree.com

***** ******** ** 216-***-****

Bedford Hts., OH 44146

PROFESSIONAL SUMMARY

A skilled Human Resources Representative with over 10 years of experience in managing, processing information, performance management and maintaining records. A reliable and organized team member with the ability to adapt and communicate effectively. Skilled at building and maintaining relationships, representing shared company values and boosting company morale.

Areas of professional expertise:

• Conflict Resolution

• Leadership and Collaboration

• Effective Interpersonal Skills

• Training and Development

• Adaptability

• Critical Thinking and Organizational Skills

PROFESSIONAL SKILLS DEMONSTRATED

Olympic Steel Inc 12/2021-Current

HR Administrative Assistant/ COVID Specialist

Responsible for handling the daily administrative and HR duties for the organization specifically assisting HR managers with COVID related correspondents, record maintenance and payroll processing while effectively providing clerical support to all employees.

•Critical Thinking and Organizational Skills: Maintains weekly COVID-19 payroll sheets and flash report tracking for all positive COVID-19 cases for the company division wide.

•Effective Interpersonal Skills: Maintains constant communication with employees and leaders regarding the COVID-19 return to work process ensuring proper documentation is collected and protocol is followed.

•Conflict Resolution: Routinely conducting insurance audits to verify all information entered into the Lawson System is accurate and up to date.

Ahuja Medical Center 01/2021- 12/2021

Patient Access Rep II

Entry level finance position responsible for registering patients and verifying a variety of insurances such as Medicare, Medicaid, CareSource and many others in a timely and accurate fashion.

•Effective Interpersonal Skills: Provided patients with an efficient and pleasant encounter, when checking in scheduling appointments and services.

•Training and Development: Regularly participates and facilitates informal and formal education, staff meetings and staff developmental activities.

•Critical Thinking and Organizational Skills: Maintains in depth knowledge of insurance programs, rules, regulations, guidelines, PAS and hospital policies while ensuring maximum utilization of facilities and staffing.

Cleveland Clinic (GPS) 03/2019- 03/2020

Scheduling Coordinator

Responsible for planning, scheduling, coordinating and monitoring all outpatient and inpatient appointments through the care continuum.

•Critical Thinking and Organizational Skills: Managed everyday schedule changes, analyzed the change impact on the facility and performed daily forensic schedule analysis.

•Leadership and Collaboration: Lead in developing reports by summarizing schedule statuses to create presentations for management meetings.

•Training and Development: Developed processes, procedures, and training for the facility from schedule reports and analysis findings.

Access to Care 08/2015 -02/2019

Appointment Specialist

Responsible for providing customer service to patients by coordinating services, directing callers to appropriate scheduling areas and communicating special instructions to patients.

•Adaptability: Captured and verified referrals and cancellation reasons, rescheduled patients, verified insurance coverage and physician data while processing intranet appointment scheduling requests.

•Training and Development: Developed and provided thorough job training to new hires and aided to maintain an inclusive environment throughout team meetings and activities.

•Conflict Resolution: Acted as a liaison for outside referring physicians and facilities to resolve scheduling issues between patients and providers and readjusted scheduling in accordance to resolution.

EDUCATION

Bachelors of Science Human Resource Management Columbia Southern University (Orange Beach, Alabama)

Associates of Business Administration ITT Technical Institute (Cleveland, Ohio)

OTHER RELEVANT INFORMATION

Computer skills: Word Notepad, People Safe, Care Source, EPIC Systems, and CBORD Systems Microsoft Office, Word Processing, Adobe, Internet, Windows, HRIS System, Medicare, Medicaid, Staffing Software, Applicant Tracking Systems, Email Communication Systems, Data Processing Systems, New HRIS

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