ZAYNAH KHAN

**** ****** ******** ******

Las Vegas NV, 89130

510-***-****

adu6cd@r.postjobfree.com

SUMMARY

Energetic Customer Service Representative with 10+ years of experience resolving complex customer inquiries. Passionate about building strong customer relationships, driving brand loyalty, and increasing customer engagement. Excellent marketer of initiatives with the ability to handle multiple high-volume projects simultaneously. Background includes experience working with sensitive information, cash handling and data collection.

TECHNICAL SKILLS

Expert proficiency with Database Management, Excel, Word, Social Media Management and Digital Marketing

PROFESSIONAL EXPERIENCE

California Department of Social Services 2010 - Present

In Home Supportive-Services (IHSS)

CAREGIVER

I provide in-home support services help clients in their homes with daily living activities. I am responsible to monitor patient hygiene, reading and recording vital signs, infection control and basic nutrition. Part of my administrative duties includes filing paperwork and reporting changes in a client’s mental, physical, or emotional state to a supervisor. My success in this potion is credited to my ability to be compassionate, and the fact that I enjoy working with and helping people. I am capable to work well on my own, and with minimal direction, but also can work as part of a team when required. This position has afforded me to have impeccable communication skills and the knowledge to identify and resolve problems.

Thermal Logistics

DATA ENTRY SPECIALIST 2020-Present

Using technical competency to support Thermal Logistics to manage large volumes of document and data quickly and efficiently. My position assists to reduce the focus on non-core business tasks and enhances process efficiency, as well as reduces operational costs. Promoted overall customer-satisfaction through quality of work and resolution of problems. Continuing to receive 100% of quality of work rating from company executives.

EDUCATION:

High School Diploma, Penn Foster High School, 2009

Certified Nursing Assistant Degree – Cornerstone College, Union City, California – 2012

Skills Building Courses – California State University

** Additional work history and references available upon request.

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