Eboni Mcfarley

Orlando, FL *****

adu6be@r.postjobfree.com

Work Experience

Wipro

Veteran Benefits Administrator - Orlando, FL

January 2020 to April 2022

Customer Service Representative

Conduent - Orlando, FL

September 2019 to February 2020

• Executes routine inbound and outbound call center activities concerning the business products/ services, using a standard script and established guidelines and under supervision, in order to meet SLAs

• Ascertains nature of the transaction/call and assesses whether it can be handled in place, needs to be transferred, or further follow-up is required, in order to provide client with appropriate resolution.

• Provides customer with appropriate standard information requested.

• Derives all necessary information from customer to update database.

• Understands when to seek help and/or escalate to a more senior role. Assembly Technician

R.S. Hughes Company, Inc. - Sanford, FL

June 2017 to September 2019

Evaluated employee strengths and assigned tasks based upon experience and training.

. Achieve 76% average completion rate on all assignments without loss of materials and assets demonstrating Innovative and practical problem-solving skills in high-stress environment.

. Apply strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows to meet any daily demand.

Assembly technician II

Invacare Corporation - Sanford, FL

August 2015 to June 2017

• Performs in process tests and able to make critical adjustments to unit

• Identifies and suggests possible solutions to manufacturing process problems

• Cleans and helps refurbish returned GB motors as necessary; may also assist in the assembly of new GB motors as required

• Provides and leads/participates in the implementation of written suggestions for continuous improvement

• Reads configurators and builds configurated assembly at multiple workstations

• Effectively uses computerized Information Center to retrieve product/process information

• Uses air and hand tools following proper safety procedures 407-***-****

• Visually inspects material during the assembly process to prevent defects and scrap

• Responsible for quality of assembled product prior to and including their workstation

• Provides written suggestions for continuous improvement

• Effectively utilizes material replenishment systems within department

• Assists with training of others

• Fills parts orders as needed

• Strict compliance to FDA and ISO control standards and record keeping

• Adheres to all safety policies

• Completes and controls FDA/production travelers and Finished Goods Reporting Requirements

• Performs predictive/preventative maintenance as necessary

• Maintains safety and housekeeping standards in accordance with 5 S principles.

• Complete all required training applicable to assigned position

• Exhibit positivity, flexibility, creativity, and a willingness to take on new responsibilities as requested or required.

Required Skills

• Must demonstrate the ability to hear 40db at 1000Hz, 2000Hz, 3000Hz, and 4000HZ in both ears either corrected or uncorrected if the job requires Associate to perform ride testing

• Ability to use air tools and other torque-controlled tools

• Ability to lift up to 50 lbs.

• Ability to stand for 8-10 hours

• Bending, twisting and/or squatting may be required

• Ability to operate all hand tools (e.g. air guns, drills, etc.) Customer service representative

Call Centers of America - Orlando, FL

January 2013 to March 2015

.Evaluated customer information to explore issues and develop potential Solutions and maintain high quality service.

. Adhere to company policies and scripts to consistently achieve call-time and quality standards.

. Enhanced productivity by staying on top of call scripts and maintaining control over direction of conversations.

. Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences. Education

High school diploma

Maynard Evans High School - Orlando, FL

Skills

• Training (1 year)

• Typing (10+ years)

• Printed circuit board soldering (2 years)

• Assembly Experience (2 years)

• Wire and harness assembly (2 years)

• Pallet Jack Experience (2 years)

Assessments

Work style: Conscientiousness — Expert

November 2018

Measures a candidate's tendency to be rule-abiding, well-organized, hard-working, confident, and think before acting.

Full results: Expert

Call center customer service — Expert

September 2019

Applying customer service skills in a call center setting. Full results: Expert

Typing — Completed

March 2020

Transcribing text using a standard keyboard

Full results: Completed

Warehouse associate — Highly Proficient

March 2020

Assesses the tendencies that are important for success in warehouse roles Full results: Highly Proficient

Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.

Additional Information

Professional Skills

.Management

.Customer care

.Training

Contact this candidate