Administrative Part Data Entry

OBJECTIVE

Career professional seeking to transfer 12 plus years of experience in customer service and the administrative field to an administrative part time position within the Insurance Claim sector. Highly motivated team player who thrives in deadline-driven environments. Adaptable to different work styles including independent assignments or group projects. Dependable worker exhibiting traits such as: integrity, honesty, strong work ethic, effective communication, time management, and an eagerness to increase in knowledge and skill.

PROFESSIONAL TRAINING

Administrative Medical Assistant, March 2020- May 2020

ReGeneration Birmingham, AL

●Basic Medical Terminology

●Filing and Verifying Insurance Claims

●HIPAA Compliance

●Patient Intake and Scheduling

●Electronic Medical Records

●Office Logistics

●General Office Procedures and Protocols

●Note Taking

●Professional Phone Etiquette

●Behavioral Skills and Mindsets

WORK EXPERIENCE

Scheduling Specialist, June 2020-Current

Cooper Green Mercy Health Services Authority

Birmingham, AL

●Answer incoming Calls.

●Schedule Internal Medicine, PCP and Specialty Clinics.

●Update Demographic information.

●Schedule Enrollment appointments.

●Send messages to clinics via EHR

Customer Service, May 2019-October 2019

Advance Disposal Moody, AL

●Conferred with customers by telephone to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints

●Verified appropriate changes were made to resolve customers’ problems

●Kept records of customer interactions and transactions

●Documented details of inquiries, complaints, or comments as well as actions taken

●Determined charges for services requested

●Collected deposits and payments or established payment arrangements

Dispatcher, November 2018-May 2019

Kelly Services/Securitas Hoover, AL

●Determined response requirements and relative priorities of situations

●Dispatched units in accordance with established procedures

●Recorded details of calls, dispatches, and messages

●Monitored computer screens to determine cause of alarms within the bank or at the ATM

●Maintained access to, and security of, highly sensitive areas

Family Teacher, May 2016-August 2018

Mooseheart Child City Mooseheart, IL

●Monitored children of various ages in group home

●Made care plans, assisted with homework, and provided daily care for children

●Provided the menu and cooked meals for children in the home

●Transported children in the home to various activities and part time jobs

Customer Service, May 2014-May 2016

Geo Group/Protocol Government Solutions Aurora, IL

●Accurately documented and updated records in computer systems

●Maintained diplomacy and tact when dealing with escalated calls

●Communicated through inbound and outbound calls from consumer to provider to resolve issues

●Remained knowledgeable of policies and procedures to answer questions adequately

●Communicated feedback and progress to management

Customer Service, August 2007-November 2014

Fitzsimmons Home Medical Equipment Company Aurora, IL

●Processed orders for durable medical equipment and respiratory needs

●Verified insurance and medical benefits

●Obtained criteria to bill insurances

●Multitasked by answering inbound calls and performing data entry simultaneously

●Collaborated with hospitals and doctor’s offices to ensure customer satisfaction

EDUCATION

Jefferson State Community College - Birmingham, AL

ReGeneration Administrative Medical Assistant Training Program

National Healthcareer Association, Certified Medical Administrative Assistant (CMAA)May 2020

Hope Inspired Ministries - Birmingham, AL

Certificate of Graduation

Career Development Program

March 10, 2020

Cheyney State University - Cheyney, PA

Corrections and Criminal Justice

Completed some coursework towards degree

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