Service Representative Customer
Resume:
Serenity Bell
Kannapolis, NC *****
adu6am@r.postjobfree.com
Authorized to work in the US for any employer
Work Experience
Customer Service Professional (CSP)
H&R Block - Remote
June 2022 to Present
I take inbound calls from Associates, who need assistance for a wide variety of things ranging from setting up direct deposit accounts, locating, lost, direct deposits, being in rolled in tax courses, being a signed text training, being sent password reset, checking, HR statuses, editing, talent, career profiles, assisting with associate, relation cases, and handling chats. Resident caregiver
HomeCare - Concord, NC
January 2019 to Present
I looked after patients, kept them dry, and made sure they were in bed for third shift Customer Service Representative
TeleTech - Concord, NC
July 2017 to Present
I take inbound calls and help members resolve any possible issues, I also take outbound calls to assist members and welcome new members to their plans
Customer Service Representative
Datalot - Remote
January 2020 to October 2021
I made outbound calls with a certain telephone system calling to get customers insured with life insurance, medical insurance, car insurance, or home insurance. Customer Solutions Representative
POWERHOME SOLAR - Mooresville, NC
October 2019 to April 2021
General Laborer
Capstone Logistics, LLC - Dunn, NC
June 2017 to September 2019
I worked driving a pallet jack and sorting merchandise on a pallet selecting and placing them in the appropriate aisles
Cashier/Customer Service
Circle K - Kannapolis, NC
January 2018 to June 2019
CSR - Customer Service Representative
Convergys - Charlotte, NC
August 2017 to June 2019
I answered phone calls for OnStar, took payments for due balances and also engaged in answering regular customer service questions.
Cashier/Sales Associate
walmart
January 2016 to June 2017
I resigned due to me moving from Erwin nc to the charlotte area Insider/ cashier
Marcos Pizza
January 2015 to March 2016
Cashier and Server
Vanesssa's Kitchen - Kannapolis, NC
September 2014 to October 2015
It is my mother's little business's that my dad help her start up, selling food plates and providing friendly service.
Education
College Degree in Criminal Justice
Strayer University-North Carolina - North Carolina October 2020 to Present
High school diploma
Star Academy - Lillington, NC
December 2016 to April 2017
General studies
Performance Learning Center
General studies
Northwest Cabarrus High School
Skills
• Microsoft Office, typing, math, friendly (3 years)
• Hair styling (7 years)
• Call Center (5 years)
• Customer Service (5 years)
• CSR
• Food Industry
• Food Preparation
• Cold Calling (2 years)
• Restaurant Experience
• work from home (2 years)
Assessments
Customer Focus & Orientation — Highly Proficient
September 2019
Responding to customer situations with sensitivity. Full results: Highly Proficient
Work Style: Reliability — Highly Proficient
June 2019
Tendency to be dependable and come to work
Full results: Highly Proficient
Call center customer service — Proficient
March 2022
Demonstrating customer service skills in a call center setting Full results: Proficient
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
Additional Information
I am a very dedicated, hard-working individual. I love being around people, I love being in the food industry because I get to meet all types of people from different cultures and I can be a positive asset to your company also!
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