Amy Conley

*** ******** *****, ********, **, ****6 * 540-***-**** * adu6ab@r.postjobfree.com

WORK EXPERIENCE

EMPIRE TODAY MANASSAS, VA

General Office Associate, July 2022- Jan 2023

●Work the Open Balance report, research if discrepancy is due to billing or the customer has not paid.

●Call Customers about bill that is owed or information needed.

●Email bill information to customer with contract information etc

●Receive paperwork from installers and added bill lines when extra work was completed.

●Perform other duties as directed by Supervisor.

●Gather all information with accounts, scan documents into billing, upload to project and file.

●Answer incoming calls and assist customers with any questions.

●Compiled, sorted, and verified accuracy of documents and work with service requests

●Took care of mobile deposits.

●Help put up all supplies received.

●Check and Validate information for Jobs on the schedule in the next 7 days.

●Support the day-to-day operational functions of the office.

●Contacted assigned Sales Representatives to provide daily leads, audit daily work orders against data in the POS database, and monitor/track work order cancellations

THE KLOKE GROUP, CHANTILLY, VA

Customer Service, Military Move Coordinator, Final Mile Dispatcher, March 2019- March 2022

●Communicate with fragile Pak customer service to get issues resolved.

●Create and dispatch routes for final miles deliveries.

●Accurately process customer orders via phone and/or email.

●Maintain accounts entering all notes into Mover’s Suite.

●Attend department and company meetings as scheduled.

●Conduct all business in a professional and ethical manner.

●Establish customer telephone contact in an effective and timely manner.

●Responsible for accurately entering customer orders in a timely manner. Verify customer number, name and delivery date.

●Responsible for completion of all required paperwork and forms (government and private) are prepared and in the files when needed.

●Responsible for ensuing all customers files are complete and present in Operations no less than forty-eight (48) hours prior to the scheduled day of the move.

●Ensure customer problems are handled in a timely manner and to the customer's satisfaction.

●Communicate with Operations about scheduling, special requests and crews needed.

●Perform other duties as directed by Supervisor.

●Assist Operations manager with any tasks needed

●Share Dispatcher duties with Ops Manager for day to day scheduling of jobs.

●Gather all information with accounts, scan documents into billing and file in designated area.

●Answer incoming calls and direct them to the correct office.

●Certified Weighmaster- punch in weights of trucks and vehicles needing light and heavy weights etc.

ANITAS BEAUTIFUL FLOWERS, Stafford, VA

Manager, Mar 2015 - Dec 2018

●Oversee activities directly related to making products and providing services.

●Direct and coordinate activities of wholesalers regarding the product sales, and distribution.

●Review financial statements, sales and activity reports to determine areas needing cost reduction and program improvement.

●Manage staff, preparing work schedules and assigning specific duties.

●Establish and implement departmental policies, goals, objectives, and procedures, conferring with store owners and staff members as necessary.

●Determine staffing requirements, and interview, hire and train new employees, and oversee completion of new hire documentation.

●Plan and direct activities such as sales promotions, coordinating with store owners as required.

●Monitor event costs to ensure that they efficiently and effectively were provide needed services while staying within budgetary limits.

●Perform sales floor work, such as greeting or assisting customers, stocking shelves, or taking inventory.

●Manage the movement of goods into and out of the store.

●Assisted in the planning of store layouts and design displays.

●Maintain storefront cleanliness and presentable look for customers.

●At close of business balanced the register and took deposits to the bank as necessary.

●Provide direct customer support for purchases made and service provided and collected payment to maintain good relationship with customers.

●On an as needed basis communicated with vendors and customers to handle any disputes.

●On a monthly basis ran a report with the total of all sales and sent it to the CPA.

●On a bi-weekly basis compiled work hours of all store employees and submitted the report to the CPA.

●On a monthly basis sent balance statements to credit account customers.

●On a monthly basis was responsible for paying operating expenses for the business.

CREATIVE SEWING INNOVATIONS LLC, Stafford, VA

Office Assistant/Fabricator & Seamstress, Jun 2013 - Jan 2017

●Determine the best layout of pattern pieces to minimize waste of material, and mark fabric accordingly.

●Create a master pattern for each size within a range of garment sizes, using charts, drafting instruments, computers, and/or grading devices.

●Draw outlines of pattern parts by adapting or copying existing patterns, or by drafting new patterns.

●Create a paper pattern from to allow for multiple uses.

●Position and cut out master or sample patterns, using scissors and knives, or print out copies of patterns, using computers.

●Discuss design specifications with customers, and convert their ideas into samples of projects into patterns of separate parts that can be laid out on a length of fabric.

●Compute dimensions of patterns according to sizes, considering stretching of material.

●Design Window Coverings, room designs, color coordination, fabricate window designs, pillows, apparel, baby items etc.

●Created quotes for all projects and sent to the customer in a timely manner.

●Reviewed any and all incoming correspondences, determined the proper action before referring to owner.

●Entered invoices, purchase orders, and estimates into Quick-Books and maintained all hard files using intermediate level office automation software.

●Maintained the budget balances for multiple projects in order to ensure proper profitability.

OREILLY AUTOMOTIVE INC., Springfield, MO

Administrative Assistant, Sep 2011 - May 2013

●Operate office equipment such as fax machines, copiers, and phone systems, and use computers for spreadsheet, word processing, database management, and other applications.

●Set up and maintain paper and electronic filing systems for records, correspondence, and other material.

●Make copies of correspondence or other printed material.

●Order and dispense general office supplies.

●Conduct searches to find needed information, and conduct cost comparison on the world wide web.

●Provided customer service to internal and external customers on a daily basis.

●Served as point of contact for store equipment issues.

●Ordered and Maintained inventory with advanced office automation software for the District Managers' Binders.

●Reviewed and processed expense reports for accuracy and budget restrictions, errors and completeness.

●Requested average hourly business operating costs for new stores prior to opening.

PENMAC TEMP SERVICES - CONTRACTED TO OREILLY AUTOMOTIVE INC., Springfield, MO

Administrative Assistant, Mar 2011 - Sep 2011

●Tracked progress of new stores projected for opening from start to completion dates and provided status updates to management.

●Created and maintained spreadsheets for each individual project and updated on a daily basis noting new information, project progress and status.

●Maintained communication with the contractors, field operations specialists and interdepartmental members to provide necessary information for ongoing projects.

●Requested and obtained Certificate of Occupancy for new storefronts.

●Scheduled multiple outstanding jobs needing completion in order to open new stores.

●When new stores were being opened located and ordered missing items such as shelves, counters etc.

EDUCATION

NORTHERN VIRGINIA COMMUNITY COLLEGE

Woodbridge, VA

Completed coursework towards B.S. Nursing (Dec 2014)

SUPREME HEADQUARTERS ALLIED POWERS EUROPE (S.H.A.P.E.)

Mons, AE

High School Diploma (Jun 1998)

●GPA: 3.0

●Award And Honor: JROTC Leadership Award

●Extracurricular Activity: JROTC, Softball Team, Track and Field

ADDITIONAL SKILLS

●Type 50 wpm

●Can work independently and in a team environment

●Quick learner

●Can operate all office automation devices

●Proficient in Microsoft Word, Outlook and PowerPoint.

●Excellent customer service skills

●Likes to take initiative and cross-train in other job roles

Contact this candidate