Medical Operations Manager/ Office manager
Resume:
Romond Davis
Houston, TX ***** 253-***-****
adu69j@r.postjobfree.com
Senior Medical Administrator
Army veteran with 25+ years’ success in medical training and managerial operations for high-growth organizations
Thorough knowledge of wide range of clinical management and medical training applications. Excellent interpersonal, communication, and organizational skills. Ability to successfully and positively interact with physicians and employees at all levels throughout the organization and the public. Adept at building and improving patient safety programs in both healthcare and business settings. Extensive experience with MEDCOM, JCAHO, and NCQA standards and regulations.
Highlights of Expertise
Operations Management
Employee Workflow
Medical Practice Manager
Clinical Administration
Curriculum Development
Data Management
Strategic and Business Planning
Staff Development Programs
Team Building and Leadership
Human Resources
Process Improvement
Medical Operational Planning
Health Systems Administrator
Customer Service
Career Experience
Care Team Manager/ Office Manager
Iora Primary Care/ One Medical - Houston, TX (2022 to 2023)
Managed a complex clinical operation providing primary care and managed care services for senior adult population on Medicare and private insurance.
Lead high performing teams to include 2 primary care providers, 1 registered nurse, 4 health coaches, 2 office assistants, and 1 lab service specialist
Partnered with the Office Medical Director in the management of the practice
Reported on monthly metrics to include quality, patient attrition, admit per thousand (APT), Hierarchical Condition Category (HCC), patient engagement, Medical Risk Adjustment (RAF), and new patient survey (NPS)
Ensured clinical compliance by improving composite scores from an overall score of 2.0 to the target composite score of 4.0 improving 4 of the 6 composite score areas to a maximum 5 star rating.
Served as a champion for the Iora culture. Improved on team efficiency by fostering a positive team environment.
Provided all operational maintenance support for clinic location
Steered teams through conflict to effective resolution
Represented Iora with external partners and stakeholders
Served as a liaison for the practice with Iora's corporate office
MD Anderson Cancer Center, Houston Texas
PATIENT RESOURCE/TRANSPORTATION MANAGER (2017 to 2022)
Manages department 24 hour operation to include four supervisors, two team leads, and 105 transport employees responsible for all indoor facility patient transports throughout the MD Anderson Main Campus
Operations Manager for a staff of four supervisors, two teams leads, and 115 transporter staff that perform over 30,000 inpatient transports a month
Works closely with the Director and Associate Director in developing, monitoring, and implementing operational policies, procedures, and safety regulations
Proficient with the EPIC One-connect automated system used to transport patients, to include gathering, recording, analyzing, and interpreting data
Responsible for the evaluation of 10 Direct reports, and employee recruitment for the department
A member and presenter for the National Association of Healthcare Transport Management (NAHTM)
US Army, Winder Family Medical Clinic, Tacoma, Washington
CLINICAL SUPERVISOR (2015 to 2016)
Oversaw front office, back office, and ancillary staff for primary care and soldier-centered medical home.
Collaborated closely with medical providers to implement improvements supporting customer service and high clinical standards for almost 18K beneficiaries.
Achieved improvements in the areas of employee engagement, provider satisfaction, patient satisfaction, metric data analyzing, and patient flow by creating process improvement plans.
Spearheaded patient education programs and conceived several new work flow strategies.
Followed MAMC guidelines to craft patient safety policies process and procedures.
Coordinated all building and equipment logistics to open new sister medical facility for over 5000 patients.
US Army, Madigan Army Medical Center, Tacoma, Washington
MANAGER, DEPARTMENT OF SURGICAL SERVICES, GENERAL SURGERY & SUB-SURGERY CLINICS (2014 to 2015)
Managed department that mitigated risk and delivered business solutions for surgery clinics providing care for over 175K beneficiaries.
Oversaw interdisciplinary studies that analyzed cost effectiveness, equipment utilization, personnel management, resource management, automation management, employee utilization, organization efficiency, and structure.
Developed a Joint Commission Accreditation process and training program to maintain accreditation knowledge consistency and understanding of each staff member’s role.
Increased general surgery and specialty surgery efficiency 30% by streamlining priorities and patient access to care.
Boosted staff proficiency and patient access 25% by combining five sub-specialty clinics into a single surgery clinic.
US Army, Western Regional Medical Command, Tacoma, Washington
OPERATIONS TRAINING & SCHOOLS MANAGER (2011 to 2013)
Oversaw requirements for nine medical facilities for all DA directed and MEDCOM mandated training.
Ensured accurate oversight of overall training, school processes, and readiness while controlling training statistics for over 6K personnel.
Commended for successfully and effectively analyzing and disseminating information to the regional medical facilities.
Improved staff support in short and long range planning while maintaining program requirements with multiple health care facilities.
US Army, 4-2 Stryker Brigade, Tacoma, Washington
SENIOR MEDICAL OPERATIONS MANAGER (2009 to 2011)
Senior enlisted advisor that provided timely and efficient Level III and Level IV combat trauma health care to wounded soldiers.
Accountable for standards, policies, morale, and discipline of leader development programs.
Coordinated maintenance and accountability of $1M worth of facilities and quipment.
Improved casualty tracking system during Operation Iraqi Freedom.
Guaranteed medical recertifications were compliant for all 240 medical personnel
Additional Experience
Medical Plans & Operations Manager/ EMT Instructor (2005 to 2009) US Army HHC, Discom
Directorate of Healthcare Manager (2001) Tripler Army Medical Center
Pediatric Department Clinic Supervisor & Department Manager (1999 to 2002) Tripler Army Medical Center
Education & Credentials
Bachelor of Science in Healthcare Management
Franklin University, Columbus, Ohio (TBD)
Professional Development
Medical Practice Managers Course − Academy of Health Sciences
Healthcare Administration Course − Academy of Health Sciences
Advanced Operations and Leadership Course - Academy of Health Sciences
Sexual Assault Advocate Certification Program – Department of Defense
Leadership Structured Self Development – US Army Leadership Academy
Master Resiliency Training Instructor - University of Pennsylvania
Kronos 8.0 – MD Anderson Cancer Center
Applying Value Stream Mapping in Lean Business – MD Anderson Cancer Center
Applying Lean Concepts to Healthcare Processes – MD Anderson Cancer Center
Understanding a Manager’s Role – MD Anderson Cancer Center
Providing Effective Internal Customer Service – MD Anderson Cancer Center
Unconscious Bias and Behavioral Interviewing – MD Anderson Cancer Center
Business Continuity – MD Anderson Cancer Center
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