Customer Service Retail Store

Gary J Czarnecki

Executive Leader Merchandising/Retail Planning Visionary

443-***-**** ***********@***.*** https://www.linkedin.com/in/gary-czarnecki-82799b50

Customer Service focused individual with exemplary communication skills and a ‘can-do’ attitude where any goal is attainable. Excellent in creating a ‘teamwork’ driven sales force with a concentration on sales and productivity. Strong emphasis on satisfying customers needs and ensuring their overall in-store experience is efficient and enjoyable.

CORE COMPETENCIES

Sales Goals Merchandising People Development

‘Big Box’ Store Launch Vendor Relations Financial Planning

E-Commerce Negotiating Store Environment Report Analysis Supply Chain

KEY ACCOMPLISHMENTS

COACHING PEOPLE DEVELOPMENT LEADERSHIP

oParticipated in “pre-opening” meetings and training sessions in Phoenix Arizona, and Indianapolis Indiana.

oExecuted and coordinated the hiring and training of 200+ employees, 4 Area Managers, and 10 Department Supervisors within a 5-week window.

oCultivated strong workplace relationships between employees, creating a cohesive and ‘Team” based organization.

INNOVATIVE THINKER

oTransformed a substandard Rewards program into one which ranks in the top quartile in the district with 13 stores.

o Organized and conducted a Job Fair for over 800 potential Kohls employees in the Baltimore/Washington area.

oBolstered customer service performance in the Baltimore/DC district, elevating the store to hold the top rank for 3 consecutive years (2009, 2010, 2011).

STRENGTHS

Planning and Execution Innovative Thinker Team Leadership

Analytical Problem Solver Collaborative Visionary Trusted Advisor

PROFESSIONAL EXPERIENCE

KB TRUE VALUE 12/2021 to 02/2023

General Manager: Annapolis, MD

•Responsible for 25 – 30 employees and $5M in annual sales

TJX INCORPORATED, Marshall’s 10/2016 to 12/2021

Retail Store Manager: Glen Burnie, MD

•Successfully increased corporate sales to be in the top quartile of the district, (13 stores)

•Expertise includes exceeding sales goals, credit goals, and customer service goals.

•Accountable for 80+ employees and $9M in annual sales.

DEVERE INSULATION 03/2013 to 09/2016

Operations Manager: Residential & Commercial Divisions

•Responsible for scheduling and prioritizing daily operations for all current and active jobsites.

•Managed all purchasing and procurement of $20M in inventory to include insulation and related materials.

•Liaison for Human Resources and all payroll matters.

JCPENNEY CORPORATION 08/2008 to 05/2012

Retail Store Manager

•Successfully transformed a Big Box retail store with substandard customer service into a store which ranked in the top 2% in the company.

•Successfully enhanced associate engagement metrics from bottom quartile rating (2007,2008) into District and Company top quartile (2009, 2010, and 2011).

•Elevated the store from bottom quartile in Customer Service to #1 in the district (14 stores) during my JCP tenure.

•Consistently placed in the top quartile for increasing Sales percentage growth.

KOHLS DEPARTMENT STORES 02/2007 to 08/2008

Retail Store Manager

•Successfully opened a new store which was built from the ground up in October 2007, resulting in sales of $20M.

•Responsible for hiring and training of 200+ employees, 4 area managers, and 10 department supervisors within a 10week period.

•Received the delivery of 26-53’ trailers of inventory in a 3week period and oversaw the merchandising and stocking of product.

RESTAURANT DEPOT 07/2006 to 02/2007

US FOODSERVICE 10/2001 to 07/2006

Senior Buyer: Dairy Division

•Responsible for, but not limited to, the purchasing of over $3M of product for National Accounts such as the U.S Navy, Burger King, Uno’s, Sonic etc., with a service level of over 99.9% in over 13 US Food divisions throughout the country.

•Exceeded sales goals and profit plan into top quartile in a 12-division district. Came in at, or below, inventory goals.

THE HOME DEPOT 02/1993 to 09/2001

Retail Store Manager

•Successfully opened a new store in Annapolis in October of 1996.

•Responsible for all areas except for construction of the building during an 8-week time window.

•Oversaw the hiring and training of over 250 sales associates.

•Supplying the entire store with product, receiving over 11 million dollars of inventory within a 3-week time frame.

HECHINGER COMPANY 08/1983 to 02/1993

•Performed various duties at 12 different locations throughout the Baltimore/DC markets.

EDUCATION

Mount St. Joseph High School 1983

Information Systems Analyst – (3 semesters) UMBC

AWARDS & RECOGNITION

Hechinger Co. Employee of the Year 1990

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