Noushad Hussain Shah

S/O Syed Wallayat Shah

Contact +974********

E-mail adu689@r.postjobfree.com

Passport No. GZ5144493

QID No. 278********

QID Status Transferable with NOC

Career Objective:

Results-orientated and high-energy project manager with a talent for leading by example and inspiring peak performance. Recognized for assessing operational needs and developing solutions to save costs, improve revenues and drive customer satisfaction. Resourceful and well-organized with excellent leadership and team-building record.

Professional Experience:

Fleet Operations &Maintenance Supervisor(Saudi Aramco Fleet) Dec 2008 –Aug2022

Al Jazirah Ford Vehicles Co.

Roles:-

Ensuring that company policies are followed regarding vehicle maintenance, accident prevention, fuel efficiency, and other driving practices.

Ensuring the all periodic maintenance inspections of all vehicles

Developing and implementing test procedures

Providing technical advice and answering question from customers.

Investigating and solving problems mechanical failure.

Working closely with work shop team leader &Team.

Supervising junior staff & providing necessary support.

Giving presentation to the customers for additional necessary repair

Working closely with Parts department to ensuring the parts availability

Maintaining safety standards for drivers, passengers, and pedestrians.

Communicating with dispatch to ensure that drivers have accurate information about their routes.

Conducting regular safety inspections of vehicles to ensure that they are in good working order & arranging the proper motor vehicle periodic inspections.

Establishing procedures for employee performance evaluations.

Interviewing and hiring new employees, including performing background checks as needed.

Reviewing safety reports to identify opportunities for improvement.

Training new employees on safety procedures and company policies.

Overseeing the day to day operation and ensuring the fleet maintenance.

Service Advisor (Saudi Aramco Fleet) July 2004 - Aug 2008

Al Jomaih Automotive Co.

Roles:-

Greeting customers and listening their vehicles problems

Scheduling appointments as customer needed

Consulting with mechanics regarding necessary repairs and possible alternatives to expensive repairs.

Using best knowledge of our products and services to sell or provide in-depth information about available parts and service options to customers.

Answering questions about service outcomes and scheduling and booking appointments, vehicle drop-off, and vehicle pick-up.

Providing customers with information and advice on warranty protections, potential cost savings, and the advantages of trading in versus fixing their car.

Managing and overseeing the dealership's workflow and schedule.

Handling the customers complaints and disputes

Arranging the gate pass to release the vehicle after final road test

Service Advisor (4 Years) Jan 2001 - June.2004

Shahnawaz PVT Ltd (Mercedes Benz)

Roles:-

Handled customer issues with confidence to provide effective resolution.

Escalated incidents to next level to remain compliant with company's standards and procedures.

Responded to customer requests with friendly, knowledgeable service and support.

Capitalized on multiple up-sell opportunities with new and potential customers, resulting in increase in revenues.

Liaising with service technicians about parts ordering and ensuring parts are available when needed.

Maintaining positive customer relationships to ensure repeat business.

Academic Profile:

Degree

Passing date

Bachelor Degree Preston Institute of Technology

July 2003

Diploma Automotive Sindh Board Technical Education

July 2000

Matriculation GOVT High school Chakwal Pakistan

March 1994

Certifications:

Quick Summary

Customer Service Course certification.

Certification of Automobile mechanics Trade

Saudi Aramco Appreciations Certificates

Technical Skills:

Quick Summary

Proficient in official documents

Excellent Presentation skills and good Interpersonal and Communication skills

Able to manage lower staff & labor.

Able to work in stressed situations and have the capability to meet dead lines

Profile:

Address

State Of Qatar

Date of Birth

Sep 12, 1978

Marital Status

Married

Country of Residence

Qatar

Nationality

Pakistani

Languages

English, Urdu, Punjabi, Arabic

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