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Customer Service Insurance Agent

Location:
Opelousas, LA, 70570
Salary:
Negotiate
Posted:
February 07, 2023

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Resume:

Sharlene Gloston

*** ***** *** ******, *********, Louisiana, 70570, US • 337-***-**** • adu67o@r.postjobfree.com Insurance Agent for 4 years

Preceptor with 10 years of experience treating patients and coordinating care with other healthcare professionals. Considered to be a hard worker with a strong desire to succeed. Expert in all aspects of patient care, with a track record of success in collaborating with multidisciplinary teams to develop care plans aimed at assisting patients in recovering from medical or surgical procedures as well as managing complex mental illnesses. Firm believer in one-on-one student relationships and hands-on learning. Customer direction

Excellent verbal communication

Customer service

Internal auditing

Sales

Customer needs assessment

Outgoing and enthusiastic

Product knowledge

Computer proficiency

Sales expertise

Staff mentoring

Multi-tasking ability

Friendly demeanor

Business Management - Bachelor of Science - 2022

DeVry University - Naperville, IL

Member Delta Mu Delta

National Society of Leadership and Success

Maintained 3.6 GPA

Earned Diversity,Equity and Inclusion Badge

Human Resources Management - Associate of Applied Science - 2020 DeVry University - Naperville, IL

Maintain 3.7 GPA

National Society Of Leadership and Success

PROFESSIONAL SUMMARY

SKILLS

EDUCATION

Preceptor - October, 2013 to January, 2023

Fresenius Medical Care - Lafayette, Louisiana

Was in charge of patient care from admission to discharge, including patient assessments, care planning, health education, and discharge support, in order to provide comprehensive care to over [Number] patients on a daily basis. Provided exceptional care and support to people recovering from serious injuries and dealing with chronic illnesses. Observed and reported on the patient's condition, progress, and medication side effects to accurately document updates. Provided excellent care to patients with a variety of diagnoses and oversaw their treatment from start to finish, as well as providing patient health education and supervision to dialysis technicians. Took advantage of opportunities for feedback and process improvement to create a safer and healthier environment while also increasing patient satisfaction.

Instructed family members and caregivers on how to care for the patient. Acted quickly in situations that threatened the unit's safety and security, implementing crisis prevention interventions to control and de-escalate the situation.

Audited charts and reviewed clinical documents to ensure accuracy. Followed all personal and health data procedures to effectively comply with HIPAA laws and prevent information breaches. Worked with people from various disciplines to provide the best possible care and support for each patient. Took part in educational activities such as the implementation of evidence-based practice projects, nursing competency development, and nursing simulation activities.

Educated patients and answered their questions about how to manage their health conditions and general health information. Assessed vital signs and symptoms to better understand and treat conditions. Delta Mu Delta

National Society of Leadership and Success

3.6 Gpa

WORK HISTORY

ACCOMPLISHMENTS



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