Peggy Cope

Contact

Objective

**** ********* **.

Corona, CA 92882

562-***-****

adu66k@r.postjobfree.com

Seeking a position that will capitalize on my skills and expertise where I can help drive positive change and contribute to the long-term success of the organization.

Experience

4/2022 - 11/2022

Elections Team Lead • Riverside, CA • Registrar of Voters

Co-Managed 8 election officers and hundreds of voters at a Voters Choice site per Riverside County regulations.

2/2017 – 11/2021

Senior Field Service Technician • Inland Empire, CA • CVS Pharmacy

Responsible for troubleshooting programming issues and repairing, maintaining, and replacing equipment, including network, phone, photo, register, POS and self-checkout machines.

Trained and mentored 3 new service employees and instructed store personnel on equipment operations and common issue resolutions.

Maintained 52 stores throughout the Inland Empire with outstanding marks in preventive maintenance cleanings using Siebel ticketing.

3/2016 – 10/2016 (temp)

Sales-Lead Generator • Riverside, CA • ARS-Rightime

Used customer service skills to generate sales of HVAC units, installations, maintenance plans, warranties, and repairs.

Scheduled appointments for home evaluation and estimates.

1/2013 – 1/2016

Alarm Technician • Riverside, CA • ADT

Maintained California state certified Alarm Company Employee status to install, program, hide wires, and test systems (DSC, Ademco, Honeywell, GE), including smoke, glass break, motion detectors, and cameras.

Evaluated residences for optimal security and up-sale opportunities.

Customer service and training on equipment.

4/2009 – 1/2013

Field Service Engineer • LA & Orange County, CA • Wincor-Nixdorf

Serviced and repaired Automated Teller Machines.

Upgraded system software and hardware (Linux and Windows).

Voluntarily trained coworkers and bank employees on equipment maintenance.

9/2007 – 3/2009

Printer Technician • Cerritos, CA • Xerox

Performed QC testing of laser printers via Win 2000 and XP.

Reworked, rebuilt, upgraded, documented, and replaced parts per value added logistic specifications.

Education

CompTIA A+ Certification

Hardware/Software Course, Bellflower ROP, 2007

Cisco Academy Program

Networking + & CCNA Long Beach City College, 2004

AA in Electronics

Cerritos Community College, 1992. Honors 3.5GPA

Skills & Proficiencies

Troubleshooting

Maintenance

IPv4

Access control

Cisco Config.

Computer repair

MS-Word

MS-Excel

MS-Outlook

Multi-meter

Solder/Crimp

Oscilloscope

AutoCAD/Visio

Forklift operation

References

Chris Hanche • CVS Supervisor

310-***-****

George Valdez • CVS co-worker

714-***-****

Dolores Martin • Wincor-Nixdorf co-worker

503-***-****

(Additional references available upon request)

Additional Experience

12/2005 – 9/2007

Help Desk • Anaheim, CA • St. Joseph Medical Centers

Supported hospital staff to resolve login and software issues in computer support center for hospital and doctors’ offices on HIPAA compliant network.

Created and verified access to Citrix, Novell, Active Directory Servers and medical applications

VNC remote to PC and Thin Clients.

Created Remedy and Opus work orders for Field Service.

11/2005 – 12/2005

Geek Squad • Cerritos, CA • Best Buy

Configured computers to meet customer requirements, data migration, upgrades to Win XP.

Resolved spy ware and virus issues, recover data and provided friendly customer service.

12/2004 – 7/2005

Field Service Engineer • Ontario, CA • Identix L-1 Identity (Morpho Trust)

Installed and trained staff on LA Sherriff and USCIS fingerprint machines.

Configured Unix & Windows OS boot to app, Lexmark & Dell printers, and Sony cameras.

Remote access, port activation, setup Linksys Router with private addressing.

9/2004 – 12/2004

Flow Team – Point of Sale • Norwalk, CA • Target

Point of sale inventory stock, customer service, and asset tracking via UPC.

6/1993 – 11/2003

Electro-mechanical / Logistics / IT Technician • La Mirada, CA • Amada Mfg.

Performed computer upgrades, licensing, and installed virus protection.

Completed quality control inspection per ISO 9002 and documented for defect prevention and improvement.

Repaired electrical and mechanical malfunctions on CNC machines.

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