Data Entry Administrative Assistant
Resume:
BREE JOHNSON
Riverdale, GA *****
adu65z@r.postjobfree.com
Summary
Administrative Specialist with experience in technical support, management, recruiting, sales, auditing, and telecommunications in governmental and corporate settings. Organized and efficient with excellent attention to detail and accurate keyboard skills. Excellent multi-tasker with skills in high volume caseload management. Strong data analysis, administrative, problem-solving and research skills. Outstanding interpersonal and customer service skills.
professional experience
FULTON COUNTY ELECTIONS, Atlanta, GA January 2022 - January 2023
Regional Coordinator II
●Recruit and assign applicants to work elections, staffing 34 precincts with over 400 poll workers throughout Fulton County.
●Assess workload and staff requirements to conduct an election for each individual precinct.
●Supervise, train, monitor and evaluate poll workers in my assigned region.
●Handle incoming and outgoing calls, assisting poll workers with inquiries and/or issues related to working the elections or payroll.
●Organize and establish routes for distribution and collection of polling place election supplies and equipment.
●Develop and maintain policies and procedures for daily operations
●Ensure all ballots and receipts are accounted for and report results to the canvassing boards.
●Process payroll for all election day employees, making sure deposits are accurate and delivered on time.
●Provide technical and administrative support to poll managers, resolving any issues that arise as quickly as possible.
●Responsible for inputting and updating personnel related data from multiple sources into the administrative management database.
●Create reports using Microsoft Excel, organizing data for various types of reports.
●Reconcile voting recap documentation obtained from poll managers, certifying the accuracy of data collected.
●Manage a team of reconciliation clerks after each election, overseeing the counting and shipment of all ballots for early and election day voting.
●Identify and communicate all system and process issues which affect productivity and efficiency, providing input and support for improvements as needed.
●Prepare reports relative to cost/budget analysis and inventory reconciliation.
FULTON COUNTY ELECTIONS, Atlanta, GA July 2020 - Present
District Poll Manager
●Manage and oversee dual precincts throughout all elections, ensuring polls are functioning properly
●Resolve problems and answer questions, including technical issues that may arise throughout the election process
●Assign specific duties to election day staff based upon the skill set required for each function
●Contact the voting location’s facility manager to arrange setting up the precinct.
●Attend required training courses and study Poll Procedures manual to gain a thorough understanding of processes.
●Pick up election supplies, verifying that all required materials are received.
●Set up the voting precinct, which includes assembling voting stations, arranging tables and equipment so that the flow of voting is conducted smoothly.
●Perform essential preliminary work to make certain the polls open promptly at 7:00AM.
●Close out the polls, which entails shutting down and disassembling equipment properly, filling out all required paperwork to account for ballots and other materials, and removing any signage used.
●Report to the check-in location to return ballots, voting equipment and manager’s binder.
●Received excellent reviews from the Carter Center regarding my staff’s outstanding customer service and how effectively I managed my precinct.
AFLAC, Fayetteville, GA July 2017 – March 2020
Benefits Consultant
Enroll and consult clients for various supplemental benefits
●Utilize networking and consultative skills to assist CEOs, business owners and HR managers in determining which voluntary benefits programs will best suit their employees, resulting in establishing payroll accounts for various clients.
●Service the needs of clients to offer individuals and families with a variety of insurance policies, in order to safeguard their financial needs in the event of a loss of income due to illness, injury and/or death.
●Maintain client relationships by assisting them with filing claims and understanding policy guidelines and procedures.
●Motivate and guide new agents through teaching skills to enhance their networking, sales, and consulting faculties, developing more productive, motivated teammates.
DEPARTMENT OF FAMILY & CHILDRENS SERVICES, Atlanta, GA July 2014 – July 2017
Operations Analyst II
Compile and analyze data reports for Child Protective Services/Technical Advisor
●Monitor performance of phone agents and case managers daily by compiling, analyzing, and using complex Excel spreadsheets to publish data reports to middle and senior management, emphasizing areas which required improvement for individuals and the agency as a whole.
●Provide technical support agency-wide, researching and troubleshooting problems involving computers, software applications, and the NexxPhase phone platform as quickly as possible in order for phone agents and case managers to maintain a 96% level of schedule adherence and 80% level of utilization.
●Performed a vital role in the implementation phase of launching new software applications, including training and offering support to call center staff and management to utilize applications according to their job functions.
●Oversee the operations of the Child Protective Services Communication Center; ensuring schedules and leave are generated and updated accordingly based on forecasted call volumes.
●Served as Administrator over several applications, inputting and maintaining data profiles for new and current CICC staff.
●Conducted web-based and on-site courses for call center staff and management on most software applications, such as Vantage Point, NexxPhase, Pipkins, and WebAccess. In addition, instructional guides and PowerPoint presentations for future reference of training material.
THE PARADIES SHOPS, Atlanta, GA October 2011 - July 2014 Merchandising Associate
Process purchase orders for various retailers.
●Key purchase orders using Gers Merchandising, ensuring the accuracy and integrity of data.
●Utilize dual monitors to enter purchase orders while running reports simultaneously for various retailers in a timely manner.
●Responsible for compiling and formatting weekly sales reports using Microsoft Excel.
●Required to multi-task and pay close attention to details, verifying accuracy of data.
●Process retail and cost modifications, according to buyer’s instructions.
●Provides support within the merchandising department, ensuring products reach stores in time.
FLORIDA DEPARTMENT OF REVENUE, Atlanta, GA April 2004 – October 2011
Executive Administrative Assistant
Performed various administrative duties.
●Prepared memoranda, letters, charts, tables and other documents using various software packages.
●Provided support through copying, faxing, and mailing as requested by staff.
●Managed high volume audit nexus caseload, to ensure businesses were registered taxpayers.
●Coordinated with staff or management; creating moderately complex correspondence, spreadsheets and visual presentations for projects.
●Answered telephones, providing caller with general information, transcribing messages, and when necessary directing calls to appropriate staff or voice mail.
●Maintained departmental filing and tracking systems, including establishing files for all written / email correspondence, project work, and reports.
●Scheduled and organized meetings, conference calls and appointments for managerial staff.
●Led the completion and processing of expense forms for assigned staff.
●Ensured assigned office equipment was adequately maintained and secure, contacting appropriate departments to report service issues.
●Served as member/leader of several teams on department related projects which required research, analysis of data and creation of reports.
●Assisted management with the hiring process by administering, scheduling, and grading tests and interviews.
●Received several awards and accolades for outstanding performance.
EDUCATION
Devry University
Bachelor of Business Administration with a concentration in Business Information Systems
Magna Cum Laude Honors
TECHNICAL SKILLS
Type – 65 wpm
Data Entry – 12,000 kph
Microsoft Word Excel PowerPoint
Outlook Access Google Docs
Google Sheets SQL/Linux
AWARDS
Dean’s List
Paradies Associate of the Month
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