Cheryl Robinson

682-***-****

adu658@r.postjobfree.com

SUMMARY

A highly productive professional with 5 plus years’ experience providing administrative, customer relations support. Contribute exceptional communication, data entry, customer service, and clerical skills.

WORK EXPERIENCE

Tax Support Specialist/Lead

INTUIT

December 2017 to April 2021

Work remotely assisting customer's that are working on their tax return.

Provide tax support as well as answer tax questions and calculations.

Troubleshoot and resolve customer inquiries.

Assist agents with customer’s inquiries.

QuickBooks ProAdvisor

Member Service Representative

BROADPATH HEALTHCARE SOLUTIONS

November 2018 to February 2019

Work remotely answering telephone inquiries from members regarding eligibility, benefits and authorization of services. Document/notate all call information

Responsible for verifying member coverage's, benefit types, eligibility dates, and claim payment/statuses for providers. Process members monthly premium payments

Estimate member’s out of pocket expenses for select procedures or services and explain member co-payments

Multitasking including effectively searching for and typing information on the computer, navigate through multiple windows and screens quickly, and inputting information accurately while keeping pace with the call.

Eligibility Administrative Assistant

CAREGIVER SERVICES INC - Fort Worth, TX

July 2018 to November 2018

Manages the Social Security Benefit report.

Prepares weekly Social Security FedEx for review.

Receives, Sorts, and Distributes mail for the Eligibility Department.

Data Entry, Excel, and Outlook, Email Account managers as needed.

Administrative Assistant

AMTRUST FINANCIAL/WARRANTECH - Bedford, TX

July 2013 to May 2018

Set up and enter pricing and premium rates for new accounts.

Communicate via email with necessary business information to the appropriate staff member and respond to customer inquiries via email.

Assist other employees with questions and problems as they occur.

Train new employees when needed.

Relieve receptionist when shorthanded.

Order office supplies when needed.

Organize and maintain files for auditing.

Other duties as assigned by supervisor.

Data Entry Specialist

AMTRUST FINANCIAL/WARRANTECH - Bedford, TX

May 2011 to July 2013

Ensure accuracy on warranty contracts by entering data into data base.

Data Entry, Excel, and Email Account managers as needed.

Contribute to the team by meeting monthly deadlines.

EDUCATION

WESTERN HILLS HIGH SCHOOL - Fort Worth, TX – High School Diploma May 1998

CERTIFICATE

QuickBooks Certified ProAdvisor (Online)

SKILLS

Microsoft Excel, Word, and Outlook

Email & Slack

Data Entry 10 key

Type 40-45 WPM

Skype & Blue Jeans

Office equipment – printer, fax copy machine

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