Erica L. Foster

**** ********* **, ***********, ** 32304/ 850-***-****/adu63g@r.postjobfree.com

Human Resource Assistant, Call Center, and Customer Service Representative

Human Resource assistant with onboarding skills to create and maintain employee records and files.

Inbound and outbound call center representative that can type 50 wpm and has 15+ years of experience. A well-organized and detail-oriented individual that exemplifies professionalism both on and off the phone and the ability to multi-task handling any confidentiality assignment given. With the abilities to prepare, review, analyze, assign and track correspondences. Documentation prep, scanning, file maintenance, storing and retrieving documents, records, reports, and spreadsheets. Proficient in MS Office Suites.

Valued/Key Skills

Customer Service

Maintained Various Databases

Create Spreadsheets

Human Resources

Account Management

Team Player

Work Experience

Operations Specialists: Manage benefit operations across multiple teams within the organization. Expertly process large volumes of data for mission-critical projects. Ensure all quality control steps are accurately followed in a timely manner. Work through queues of requests in Salesforce and other technology platforms. Collaborate with team members on special projects to increase efficiency. Provide expertise in healthcare and benefits enrollment via written and verbal communication with Gusto Customers.

Human Resource /Recruiter: Maintained/protected resident and staff confidentiality. Helped orient residents through the billing process. Prepared and distributed residents’ monthly statements as assigned. Posted job opportunities via Indeed. Recruited healthcare professionals. Conducted onboarding, background and drug screenings. Coordinated and administered interviews. Received, distributed, and processes facility accounts payable invoices as assigned. Assisted with maintaining accurate, up-to-date personnel records. Maintained accurate data in the payroll/human resources system. Maintained staff schedules in order to generate accurate payroll records. Full cycle hiring via Tri-Net.

Call Center Representative: Answered multi-line telephone and assisted Medicaid providers and recipients; custodial and non-custodial parents with billing, and account management. Analyzed, reviewed and corrected electronic/paper claims, and applications according to state-regulated laws. Health claims preparation and submission, using Hippo, Panda, Salesforce, and WiKi.

Customer Service: Order entry, telephone/portal support, and working with other teams. Provided high-quality customer service to customers. Took inbound/outbound calls on a multi-line phone system. Replied to customer questions through email or online chat application. Performed order entry and processing. Coordinated with customers and other departments regarding order/shipment statuses. Took on special projects when assigned. Handled product returns and processed customer credits. Helped troubleshoot order processing issues as needed. Worked with the sales, accounts payables, and warehouse staff as needed to resolve customer disputes and assist in problem-solving, Maintained customer accounts. Became proficient with technology systems and software solutions such as ERP (NetSuite), shipping solutions, online portals, etc. as needed to perform job duties. Performed other duties in support of the overall team and company goals.

Employment History:

Florida A&M University

Gusto

Department of Economic &

Opportunity (Capital Staffing)

Tapestry Senior Living Facility

Golden Lighting

Office Coordinator

Operations Submission

Adjudicator

Human Resource / Recruiter

Customer Service Representative

08/22-Current

09/21-09/22

07/21-09/21

09/19-06/21

10/15-08/19

S.W. Georgia Technical College Accounting – Associate of Applied Technology

Graduation Date: 5/00

Florida A&M University Education – Bachelors of Arts

Graduation Date 12/18

Florida A&M University Counseling Education – Masters of Arts

Expected Graduation Date 12/25

Amanda Smalls

850-***-****

Tamikia Ford

850-***-****

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