Experienced Lead Generation and Account Management executive, including:

* ***** ** * ******** of Programs, with 10 Project Managers & Support Staff.

Directing revenue driving initiatives across multiple disciplines including: sales, marketing, and customer success account management.

Interface with executive-level leadership and external constituents throughout lead generation.

Process review, documentation development and process improvement to drive revenue.

Skills

Program Development Content Development

Training Program Design & Delivery Solution/Consultive Selling

Strategy Development Sales Operations Management

Operational Expertise Customer Care Management

Experience

UNITEDHEALTHCARE (UHC) Hartford, CT

Director, Broker Consultant Relations

Develop and execute strategic initiatives for National Consulting Firms

Develop Training programs to support the growth of Brokers and Consultants sales activities

Design and support “Go to Market” programs to enable Broker/Consultant community to represent UnitedHeathcare Managed Care products

Deliver positive business outcomes by supporting growth and retention

oMember retention across national book of business at 84%

oPersistency rate of 120% across national book of business

oNew member growth through Broker Consultant channel 82%

Drive new business through collaboration with Regional and National leadership

Manage RFP/RFI execution across UHC and on behalf of Brokers & Consultants

Director, Program Management,

Develop and manage program delivery for Product Development initiatives

Drove results in-line with Medical Cost Savings targets. Achieved ~97% project closure against $8.2M in savings

Collaborated and strategized with executive leadership within UHC Clinical Services and Networks to identify and prioritize key programs to meet financial targets

Analyzed data from Healthcare Economics to determine ROI for programs deployed

Drove cross-functional operations business partners to insure operational readiness on time, and on budget

Built solutions and consensus in matrix organization

Sales Solution Engineer

Developed and implemented products and programs to drive new clients and increased membership

Engaged with customers to define initiatives' goals and metrics.

Collaborated with business partners (Sales, Product Management & Operations) to provide solutions that fulfill customers’ requirements, and secure successful business implementation

Manager, Proposal Services

Responsible for independently overseeing and coordinating Proposal Management team - responding to RFPs through entire opportunity lifecycle

Developed automation via Pragmatec tools

Researched, authored, populated, and managed development of content

Led Proposal Management Team of 15

CENTRA SOFTWWARE, Lexington, MA

Director, Business Development

Created processes & tools to support field sales organization in achieving revenue goals

Designed and developed a Lead Generation organization

Hired, trained Inside Sales organization to work with Field Sales - capitalizing on opportunities to upsell and expand sales

Collaborated on Customer Value Story

Developed process for Account Management to maintain customer success and retention

ORACLE CORPORATION, Burlington, MA

(formerly Concentra Corporation) Account Manage/Lead Generation

Created Lead Generation process and executed to fill quarterly pipeline and drive revenues at 110% of target goal for field sales

Promoted to field sales to achieve business results for applications, software solutions & related services to prospective and existing client base. Achieved 176% of yearly quota

Developed internal business partnerships to further cultivate sales opportunities

Evaluated & executed sales training of configuration software for Oracle business units

Education

Bachelor of Science Long Island University/ Southampton Campus

Affiliations & Service

Solution Selling

American Diabetes Association

Management Skills Workshop

UnitedHealthcare Children’s Foundation

UnitedHealthcare Leadership Academy

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