Support Representative Call Center

Joyce A. Booker

Dallas TX ***** 214-***-**** adu62x@r.postjobfree.com

Summary

Professional Document Process and Scanner with sharp organizational skills who enjoys working in a fast-paced environment and growing company registering patients, collecting co pays, rescheduling missed appointments also templates

Core Strengths

Experienced Document Process Creative Problem-solver Registration, copayments

Experienced Scanner Computer Literate-MSWord & Excel

Detailed Oriented Experienced Database Management

Sharp Analytical Thinker Good Interpersonal Skills

Excellent Organizational Skills Strong Customer Relational Skills

Good Phone Etiquette Experienced Call Center Rep

Employment History December 2019- October 2022

Parkland Health and Hospital System

Medical Practice Assistant:

Registered patients for their appointments.. verified personal information, such as name, date of birth, address, telephone number, as well as their insurance, Medicare, Medicaid or any county programs such as Parkland Financial and other programs for Dallas County and Out County residents, as well the Indigent programs.

Responsible for collecting co payments according to the programs the patients were on.

Assuring privacy and confidentiality at all times along with HIPAA.

Greeting the patients and their families along with any more accommodations.

Reassuring the patients that their health care is very important and they will be seen in a timely manner and their time is valuable to Parkland .

Virtual visits and consents forms are very important. Virtual visits are phone visits and are utilized for calling patients to discuss health issues . Consents are signed yearly.

REPORTS: 1-5-7 REPORTS are used to schedule appointments that are missed by the patients

CCS Medical Dec.2012-Presently

Revenue Cycle Support Representative

Processes, sorts and track ADR’s (Additional Documentation Requests) paperwork

Works with Appeals Specialist and Revenue Cycle Manager to determine ADR trends

Process, sort and deliver correspondent mail to specialist

Participates in educational programs and in-house meetings on product information and new procedures

Parkland Health & Hospital System Mar.2007-Dec.2010

Database Management - Registrar

Entered all patient data information into data base

Created daily reports regarding patient progress-abstracting charts for Intensive Care Units

Trained new employee and assisted where ever needed

Serves as a resource for peers

Answered telephone and represented the company in a professional and businesslike manner.

Clinical Staff Assistant Jun.1997-Mar.2007

Admitting and Discharging patients for behavior health department

Registered patients in data base and scheduled follow-up appointments

Health Unit Coordinator Jan1989-Jun.1997

Registered and admitted patients into Trauma Unit

Transcribed doctor’s orders for patients upon arrival to designated floors.

Coordinates clerical activities and supports patient services utilizing clinical information

Ensure accurate preparation and processing of patient documents

Upon discharge of patient, I scheduled follow-up appointment and get needed medical supplies

Verify status information

Serves as communication doctors, nurses, patients and family members to ensure effective operations of the unit

Education

Richland College-Dallas, TX Computer Application Certificate-12 ECU 1/2017

Financial Management-2ECU 1/2017

El Centro College-Dallas, TX Completed Certificates listed below

Medical Coding & Billing I & II

Medical Terminology Certificate

Pathophysiology Certificate

Business Administration

El Centro College Nov.2005 -March 2007

Medical Terminology Certificate Pathophysiology Certificate

June 1976 -

Paul Quinn College

Eastfield college - Mesquite Tx

Speech Classes

June 2018 - August 2018

Education Medical Coding I & II Certificate

1978

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