Timothy A. Powers

**** *. ******** *** #***. Lansing, MI 48917

517-***-**** adu62g@r.postjobfree.com

Employment Objective

To obtain a position within an organization where our mutual goals and values will allow me to utilize my over a decade of experience in customer service, sales, and management to bring success to the company.

Areas of Excellence

Managerial Expertise

●Dispatched, and assigned 17 technicians in 13 states to multiple jobs on a daily basis

●Over eight years of experience in management and supervisory roles

●Human resources experience including: hiring, training, and supervising

Customer Service

●More than 10 years experience in customer service

●Collection of accounts for the State of Michigan

●Over two years experience heading the customer complaint department and resolving issues before they escalated

●Dealt regularly with the Better Business Bureau and Attorney General’s office to resolve issues

●Ensured E.P.A., and D.E.P rules and regulations were consistently followed and met

Technology Experience

●All facets of Microsoft Office Suite(versions 97-07)

●Website design as well as experience with database development and e-commerce

●Hardware, software, and technical support and implementation

●Networking support and implementation

Professional Accomplishments

●Created and implemented time saving policy and procedure

●Increased company’s image by assisting customers in finding solutions to their issues

●Increased productivity and funds by creating and maintaining highly utilized websites

●Highest productivity on six machines among 40 employees

Employment History

Account Representative

GC Services 2011-2014

Supervisor, Customer Care Department

Air Quality Control, Lansing, MI 2007-2009

Mail Processor

USPS, Lansing, MI 2006-2007

Warehouse Supervisor

Creemers Enterprise, Lansing, MI 2002-2006

Additional Information

●Since 2014 I’ve been a stay home Dad. With my youngest now in school full time I look forward to returning to work full time.

Contact this candidate