Customer Service Store Manager
Resume:
William Baner
386-***-**** • *************@***.*** • ORANGE CITY, FL 32763
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Summary
Skills • Stockroom Organization
• Equipment Operations
• Delivery Staging
• Vendor Returns Processing
07/1992 - 02/2023
Receiving Manager, Bed Bath & Beyond, Sanford, Florida Experience
Supervised activities of workers engaged in receiving, storing and shipping products or materials.
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Compared shipment contents with paperwork to support inventory accuracy and records management.
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• Handled departmental scheduling to maintain proper staffing for shifts.
• Consistently met company and department objectives within budget and time constraints.
• Established transportation cost standards and economical shipping practices.
• Responded to information requests from superiors, providing specific documentation. Developed initiatives for process improvement and reviewed and assessed ongoing operations.
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• Resolved challenges associated with company websites, vendors and telecoms.
• Presented performance and productivity reports to supervisors.
• Published customer satisfaction results from feedback forms and correspondence. Implemented policies and standard operating procedures and managed quality, customer service and logistics.
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• Oversaw financial management, budget management, accounting and payroll activities. Directed day-to-day operations by spearheading implementation of short-term and long-term strategies to achieve business plan and profitability goals.
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• Supported accident investigations and prepared related paperwork.
• Analyzed and controlled materials, supplies and equipment operational expenses. Improved morale and management communication by creating employee recognition and rewards practices.
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Delivered positive customer experiences by implementing effective quality assurance practices.
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Reviewed daily financial reports and reconciled accounts to keep information current and accurate.
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• Motivated and evaluated personnel for performance improvement and goal achievement.
• Conducted employee observations and documented findings.
• Collaborated with team leaders on quality audits.
• Managed scheduling, training and inventory control. Recruited, hired and trained crew members on application of projects, customer relations and customer service.
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Guided employees on understanding and meeting changing customer needs and expectations.
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Schedule Interview Resume Received
04/1989 - 07/1992
Store Manager, Lechters Housewares, Cutler Bay, FL
• Addressed customer concerns with suitable solutions.
• Established store tactics and strategies to achieve operational performance and sales goals.
• Preserved product quality by maintaining stockrooms and disposing of damaged items.
• Managed inventory tracking and physical inventory counts to minimize loss. Built relationships with key customers and stakeholders to grow business networks and locate new opportunities.
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Completed thorough opening, closing and shift change functions to maintain operational standards each day.
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• Trained and mentored associates to teach daily tasks and procedures. Delivered excellent customer service and adhered to standard practices to maximize sales and minimize shrinkage.
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Showcased and built visually appealing displays and signs to encourage customers to buy specific products.
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• Oversaw inventory management through cycle counts, audits and shrinkage control. Generated repeat business by responding to customer concerns with friendly and knowledgeable service.
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05/1973
Bachelor Of Arts, Business Administration
Dowling College, Oakdale, NY
Education And
Training
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