Customer Service Call Center

Janell Butts

303-***-**** *********@*****.***

SUMMARY

Business Development Manager, Inside Sales with 20+ years of experience. Outgoing and detail-oriented, proficient at building and maintaining professional relationships. Extensive experience in identifying the needs of customers and providing solutions based on my company’s product and capabilities. Proven success in tel-sales, customer service, and face to face interaction with clients.

SKILLS & PROFICIENCIES

Relationship and Project Management

Customer Satisfaction

Client Consultation & Negotiation

Call Center – Customer Service/Phone Sales

Problem Resolution

Analytics, Data Analysis, and Reporting

Strategic Planning & Business Development

Microsoft Office Application

PROFESIONAL EXPERIENCE

Independent Consultant Nov. 2011 – still working

Business Development Manager/Inside Sales

Excelled in understanding the needs of my clients and met their expectations by creating revenue plans, consumer needs, and communication strategies.

Proven ability to effectively work in a remote, unsupervised setting. Leveraging time management and prioritization to drive business and ensure great customer service.

In charge of creating effective business plans to generate more revenue, increase brand loyalty and improve on customer satisfaction.

Leveraged expertise in generating leads through heavy outbound calls, follow-up, and persistence.

Alpha Dental May 2009 – Oct. 2011

Channel Manager

Identified new business opportunities, new markets and new channel partners for a direct dental insurance provider.

Increased vendor base from 178 existing vendors to 758 vendors in a 25 month timeframe. Resulting in tremendous growth in the company’s vendor relationships.

USerCentric/LEOtrace LLC May 2008 – August 2008

Account Manager

Developed market awareness for a software program utilizing a combination of qualitative and quantitative data to improve website designs.

Scheduled live trials for testing purposes to determine customer satisfaction levels.

Responsible for the facilitation of 3, F-500 live network tests.

Vigilar April 2007 – Sept. 2008

Business Development Manager

Offered an integrated mix of compliance and value-added services to help companies improve operations, prepare for the future and capitalize on opportunities.

Served emerging institutionally backed start-ups, and multinational public enterprises.

Fostered relationships with: software and services companies, digital media, advertising and marketing media, gaming and marketing media, gaming and entertainment, internet services, hardware and devices.

Achieved and exceeded my personal sales quota over 90% of my tenure.

BEW Global/InteliSecure Sept. 2006 – August 2008

Business Development Manager

Offered Managed Security Services to businesses, regarding BEW Global/Intelisource's core competencies with security tools and services.

Focused on Data Loss Prevention (DLS), protecting and preserving the value of critical business data assets and intellectual property.

Facilitated the development of business projects, to provide the most intelligent security solutions that address the real-world problems faced today, such as the interrelationship of technology, business process and human behavior as it relates to data loss prevention.

Developed social engineering projects in the medical markets and beta tests of tools in other markets such as Finance, Banking, and Government.

Smartware Group August 2005 – July 2006

Account Manager

Offered computerized maintenance management software (CMMS).

Improved facility and equipment maintenance with advanced capabilities that include preventative and predictive maintenance, work order scheduling, asset lifecycle management, parts inventory, built-in reporting and more.

Developed relationships with service managers on a national level, to niches that would include: Hospitality, Arenas, Convention Centers, Manufacturer's, sports facilities.

Achieved the development of two national live beta tests within the NFL and NBA.

encryptX Corporation Oct. 2003 – Oct. 2005

Inside Sales

Offered encryption and security solutions for removable storage devices and removable storage media.

Portfolio of the company’s service offerings includes: encryption, device management and control and digital rights management solutions that protect removable drives, flash drives, CD's, DVD's and PC data.

Developed long term relationships with companies such as: The White House, Navy, FBI, DOD, Air Force, IBM Corporation, BAE Systems, Dell Corporation, Hewlett Packard, Northrup Grumman, Raytheon, Lockheed Martin, Level 3 Communications, CitiCorp, and Sony.

Information Acquisition System Jan 2002 – Oct. 2003

Business Development Manager

Cultivated long term relationship for this value added reseller (VAR).

Provided hardware and software as an established VAR contractor and IT security.

Developed many long term relationships with local businesses, city and county government, and local banks and medical facilities, facilitated a consolidation project with the Rocky Mountain News and the Denver Post, we were awarded with that project, and Booz Allen was our competitor. Also responsible for high level security meetings with all key decision makers at Lockheed Martin and our vendors.

EDUCATION

University of South Dakota, Vermillion, SD

Bachelors of Nursing – 2 years completed

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