Scrum Master Project Manager
Resume:
Gabriel C. Oyetunde
New York, NY
*******.**********@*****.***
EXPERIENCE
New York City Housing Authority (NYCHA), New York, NY, — Scrum Master
August 2020 – Present
Manage multiple related IT projects for the Authority.
Deployed an Azure-based Virtual Desktop in collaboration with partners at Microsoft to provide 4,000 employees with cloud capabilities and access.
Coached 10+ to higher maturity levels by improving their process and ensuring adherence to the Scrum Framework.
Implemented the JIRA ticketing system.
Implementation of ServiceNow in my day-to-day
Ensured user stories were 100% ordered, defined, and ready to be worked on by the team.
Developed measurement reports using ServiceNow Support to establish KPIs, optimize strategy according to business needs, and obtain data necessary for forecasting.
Duke Concept LLC, New York, NY— Scrum Master I
January 2016 – August 2020
Created long- and short-term plans, including setting targets for milestones and adhering to deadlines.
Managed multiple related IT projects for the Authority.
Assisted the team in defining and adhering to its process for ensuring the work got done.
Assess the Scrum Maturity of the team and organization and coach the team to higher maturity levels at a sustainable and comfortable pace for the team organization.
Protected the development team from outside interference, and facilitated discussion, decision making, and conflict.
Ensured user stories were 100% ordered, defined, and ready to be worked on by the team.
Developed measurement reports using ServiceNow Support to establish KPIs, optimize strategy according to business needs, and obtain data necessary for forecasting
T-Mobile, New York, - Assistant Manager
January 2016 – Jan 2020
Provided excellent customer service experience in telecommunications.
Drove monthly revenue goals by acquiring new customer accounts, maximizing existing customers’ accounts, identifying revenue opportunities, and excelling in quality metrics.
Executed presentations, communicated in both writing and speaking, and provided leadership.
Ensured operational excellence by performing managerial tasks, such as scheduling, maintaining inventory, and/or evaluating employee performance.
Established relationships with T-Mobile employees and customers across all business channels.
Maintained store appearance, back room, restrooms, and individual work areas according to the retail store standards.
Explored customer needs regarding their experience with thoughtful questions and support with service activations, changes and bill payments, equipment replacement, selling accessories, and processing price plan changes and upgrades.
Worked with store management in the retail facility's opening, closing, and operating, including cash handling, inventory count, and deposits as governed by operations control standards
BestBuy, New York — Project Manager
January 2014 – Jan 2016
Worked as Project Manager on the New Best Buy App launch.
Led a team of six in the assessment and modernization.
Conducted business requirements analysis with external clients. using stakeholder interviews and focus groups to define scope.
Established stakeholder registry, performed gap analysis, and presented a business case to sponsoring partners.
Oversaw cloud-based solution development and implementation and managed compliance roadmap activities.
EDUCATION
City University of New York (CUNY)—Borough of Manhattan Community College (BMCC)
Associate Degree: Business Management
Graduated: August 2014
SKILLS
Agile
Waterfall
Kanban
Project management
Software development
Emerging technology management
Mobile application management
Digital platform management
TOOLS
JIRA
CONFLUENCE
SERVICENOW
LANGUAGES
Fluent in English and Yoruba
CERTIFICATION
Professional Scrum Master
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