JOHN R. LABELL

***** **** ****** *******

Surprise, Arizona 85388

CELL/RES: 623-***-****

EMAIL: adu613@r.postjobfree.com

PROFILE: Professional network and database administrator with Telecom experience to include; Analog, digital, fiber optics and VOIP communications. An analytical, results oriented problem solver that is extremely detailed. Innovative, foresighted, resourceful, communicative and able to handle challenges with proven history of increased productivity. Self-starter, who learns quickly.

HIGHLIGHTS OF QUALIFICATIONS

Network & Database Administration

Desktop and Server Installation and Maintenance

Network Installation/Maintenance

Right of way service / Maintenance

Fiber Optics Installation/Maintenance

Printer Management

Phone Systems Installation/Maintenance

SELECTED ACHIEVEMENTS

Planned and organized the installation, build out and turn up of a multimillion-dollar fiber optic network. Resourceful, creative and detailed in work completion. RESULT: Project finished ahead of schedule, saving the company thousands of dollars in labor cost.

Took a results oriented approach for digital test company. Applied analysis, detail and resourcefulness. Completed projects that were thought to be impossible. RESULT: Multiple vendors sold millions of dollars worth of equipment to my employer as a result of effort.

Protected a multimillion-dollar fiber optic network during the railroads double track project. Planned and organized efforts of 6 employees spread out over 400 miles of railroad right of way. RESULT: Maintained 100% reliability.

Organized major departmental moves. Analyzed work flow areas and created new ways to achieve quality results with existing capitol. Trained fellow employees. RESULT: Increased production by 100%.

Foresaw maintenance problems on company equipment during departmental moves and instituted new procedures that cleaned hard drives, maxed out RAM and insured that all users had fully working workstations with access to all their applications. Analyzed the lack of maintenance procedures. Created procedures. RESULT: Help desk tickets resulting from moves was cut by 99%.

EDUCATION

Associate Degree Network and Database Administration – Oct. 13, 2003 (Highest Honors)

Bachelors Degree Computer Science - Information Systems Security - Sept. 03, 2006 (Highest Honors)

Numerous Vocational Diplomas in Communications

OBJECTIVE: A leadership position utilizing analytical and problem-solving skills to provide cost effective solutions while enhancing customer satisfaction within the Information Technology industry.

PROFESSIONAL EXPERIENCE

Tesla Corporation Peoria, AZ 2016 to Present

Senior Information Systems Technician

Maintain inventory and storage systems – Active Directory, Etc

Install, maintain, repair desktop PC’s and printers

Provide network level support for Cisco switches, routers and infrastructure

UNIVERSITY OF KENTUCKY Lexington, KY 2014 to 2016

Field Services

Install and repair laptops, desktop PC’s and network printers

Provide support for adding new users, moves and changes of existing personnel

Provide support for I phones and I pads

ROADRUNNER PHARMACY Phoenix, AZ 2012 to 2014

System Administrator/Desktop Support

Maintain servers and storage systems – Active Directory, Etc

Install, maintain, repair desktop PC’s and printers

Maintain the company call center

Provide Telecom support for installs, adds, moves and changes – Cisco, Avaya and Nortel

UNIVERSITY MEDICAL CENTER Tucson, AZ 2006 to 2012

Information Technology Specialist (Client Support Level 3)

Install, maintain, repair desktop PC’s and printers

Install, maintain Avaya and Cisco Phone switch and voice mail/messaging systems

Provide network level support for Cisco switches, routers and hubs for 5000+ users

Provide server support to the server team for various servers, print servers etc.

COMPUTER SCIENCES CORP Tucson, AZ 2004 to 2006

Network Technician

Install, maintain, repair desktop PC’s and printers

Install, maintain software applications through desktop and/or network downloads

Provide server support, back-ups, new users, system monitoring, PC Imaging, Network devices

Provide phone installation and support for Nortel 81C switch with 5000 users (Moves/Adds/Changes)

MGA/NETSIAN Tucson, AZ 2002 - 2004

Fiber/Network Technician

Install Fiber Optic lines, CAT5e cable for voice and data, terminations and testing

Install PBX lines and T1’s to Central Office, terminate and test

LEVEL 3 COMMUNICATIONS Tucson, AZ 2000 – 2002

Senior Route Technician

Instrumental in initial set up of communication shelters, wiring and equipment installation

Conducted set up and testing of computers and telephone equipment and alarm systems

Maintained long haul voice and data communications through LAN and WAN networks

MCI WORLDCOM Alexandria, VA 1988 – 2000

Field Engineer

Maintained 12 sites and all associated equipment, i.e. Nortel OC-192, Nortel OC-48, Alcatel Regions

Maintained computers, voice / data equipment, Motorola Radios, and necessary test equipment

Maintained long haul voice and data communications through LAN and WAN networks

TECHNICAL APPLICATIONS

MS Office (2000,thru Office 365),Windows OS (98/2000/NT/XP/Win7 & 10),Windows 2008 & 2012 Server, Cisco Routers/Switches, Novell, Visio, Linux, Visual Basic 6, MS Project. Avaya phone systems

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