Education

UNIVERSITY OF PHOENIX CATHOLIC UNIVERSITY OF ASUNCIÓN

Masters of Business Administration (MBA) 2011 Bachelors of Arts, Accounting 1996

Certification & Technology

Quality Control Process (ISO 9001:2000) 2005 Certification in Product Management 2001

Microsoft Office Suite (Word, PowerPoint, Excel, Outlook) Microsoft Visio (Graphics/Photo Imaging Software)

Intuit QuickBooks (Accounting software) Siebel (Purchase Orders Processing)

Salesforce and SharePoint integration Brokasure (insurance and reinsurance

SAP and ERP marketplace application)

Adobe Acrobat Proficiency

Languages

English, Spanish and Portuguese

Work History

ED BROKING MIAMI INC., FL

Team Administrative Support – Administration and IBA Accounts Technician – Jul-2017 to Dec-2022

Coordinated staff meetings, conferences and events for team of reinsurance brokers. Manage agenda of 3 officers as well as travel arrangements and hotel accommodations. Organized venues and catering for at least 20 events per year

Digitally organized files and contacts for easy access in shared drive

Reconciled daily incoming and outgoing transactions of fiduciary account, corresponding to account receivables and payables through report generated by accounting system ReManager

Analyzed and resolved hundreds of discrepancies between expected and received premium funds

Procurement responsibilities that included office supplies purchase, request maintenance services and oversaw finished work to originate agreed payment

Compiled monthly expense reports in Excel form matching receipts, processed approval and payment

Used of Adobe Acrobat to modify slips/contracts structures

Aided providing preliminary information for reinsurance agreements, drafted news ones and renewals.

BRIGHTSTAR CORP., Doral, FL

Legal Clerk – Legal Department - Aug-2016 to Nov-2018

Defended 2 to 5 contract approval policies and questions related to the process. Responded to tens/day legal inquiries on legal procedures

Interfaced with the legal team, and provided support to the legal and regulatory compliance teams regarding business law, insurance matters, and other corporate legal matters

Fed hundreds of Legal & Regulatory Compliance files in electronic database that serves as a source for matters handled by the company in over 180 offices in 5 continents

Worked on a variety of projects that included: a) Updated records in SAP (Systems Applications and Products in data processing); b) Stored and organize information in Sharepoint daily for the Legal department; c) Updated hundreds of trial files; d) Completed tens of document retrieval requests for internal clients from any of the 180 worldwide offices.

ZEBRA TECHNOLOGIES CORPORATION, LINCOLNSHIRE, IL

Client Care Administrator - Mar-2013 to Feb-2016

Established and maintained strong customer care and commercial relationship with over 100 customers, connecting with key business executives in Brazil and rest of Latin America. Also, identified business opportunities providing support to sales team

Inputted thousands of purchase orders in Siebel system (customer relationship management software), following up the entire process from order confirmation to shipping and after care to make sure clients receive requested products and services in a timely fashion

Informed tens of clients about customs regulations in the United States and required paperwork. Coordinated 5-10/day internal logistics and approvals for expedite orders based on air, ocean or freight shipping

Prepared monthly analysis reports including financial records, and validate checklist to escalate tens of quality issues.

DDL PROPERTY, LTD., OAKBROOK TERRACE, IL

Property Manager - Nov-2011 to Dec 2012

Managed 6 retail and office properties promoting good tenant relations and minimizing vacancy and delinquency rates. Oversee administration, rent collection and maintenance works.

Drafted new and renewal leases for approval. Set up records of signed leases in Skyline software, generate hundreds of monthly billings to distribute, followed up collection and began legal notices for default tenants. Started legal action for tenants with over 3 months default.

Processed billing adjustments and year-end tax/CAM for 80 to 100 active tenants.

NACHALAH LLC - Harold's Chicken Shack, Chicago, IL

Marketing & Administrative Assistant – Aug-2007 to Jun-2012

Updated sales spreadsheet and weekly report of variations. Accomplished bookkeeping, including daily reconciliation of checking and savings accounts

Coordinated marketing activities to promote products and advertising campaigns. Worked with professional designer to develop marketing material (menus, banners, signs).

VOX GSM MOBILE COMMUNICATIONS, Asunción, Paraguay

Head of Marketing Department – Oct-1999 to Mar-2006

Developed yearly marketing plan and drove marketing products for cellular company with over 300,000 customers.

Coordinated tens of simultaneous advertising and branding campaigns. Acted as first point of reference and spokesperson for VOX brand

Worked with lawyer’s office to legally frame services, products and advertising campaigns rules to establish fair conditions and restrictions

Contributed with market research specialists in yearly qualitative, quantitative researches and focus groups, providing inputs and helping with their analysis to formulate conclusions

Successfully obtained ISO 9001:2000 certification for the Marketing department while being in charge of Marketing of it.

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