ALEXIS ESCOBAR

***** ***** **, ******** ** *****

adu601@r.postjobfree.com 909-***-****

Summary

Experienced professional with 4 plus years of customer service experience. As well as mortgage experience with understanding all different types of loans. The Ability to multi-task and work in a fast-faced working environment while providing exceptional customer service, both face-to-face and over the telephone. Experienced with handling conflict scenarios under pressure.

Skills & Abilities

·Organization

·Adaptability

·Customer Service

·Teamwork

·Inter-Personal Effectiveness

·Leadership

Experience

Hometown Equity Mortgage ( theLender) 08/2020 to 5/2022

QC/ Compliance Specialist

·Assist with supporting the daily operations of the pre-funding and post-closing.

·Assisted with Maintaining Quality Control policies and procedures.

·Supported with broker Approval desk.

·Assigned and made sure new employees completed their Compliance courses.

·Assisted with Compliance issues.

·

Kaiser Permanente (Randstad Employment Agency) 01/2020 to 05/2020

Call Center Customer Service Representative

·Assist members/patients through the registration process.

·Handle incoming calls in a professional and courteous manner in accordance with company policies and guidelines, this includes, inquiries and guiding members that required additional help with how to use the Kaiser mobile app, contacting the pharmacy and the scheduling of office visits.

·Assist members/patients with filing complaints in accordance with company guidelines.

·Assist members/patients with the collection of insurance payment(s) as well as the set-up of automatic payments and scheduling future payments.

JNK Orthopedics 02/2019 to 01/2020

Receptionist (Pomona, CA)

·Work with referring physicians, therapists and case managers for new patients.

·Schedule initial and follow-up visits.

·Benefit verifications

·Work with case managers at Casa Colina as it relates to patient(s) medical needs for orthopedic and/or prosthetic care.

·Medical billing, office filing and organization.

Starbucks 10/2017 to 01/2019

Shift Lead (Ontario, CA)

·Supervise and coach team members. Schedule work shifts.

·Train new recruits on all aspects of the job duties, including but not limited to how to work in a fast-paced working environment, providing exceptional customer service and following company policies and procedures.

·Verify that all monies are in balance at the end of each business day.

·Handle customer complaints in a professional and courteous manner. Make price adjustments, if necessary, to accommodate customer needs

·Check inventory and restock food items according to ordering schedule.

Pep Boys Auto Parts 05/2016 – 10/2017

Assistant Manager (Upland CA)

·Assist customers in selecting merchandise and services to best fit their needs.

·Handle all customer transactions; including all sales, returns, and defectives. Reconcile transaction history and drawer at the end of each shift.

·Meet new sales and service goals. Follow company protocols, safety, and techniques to increase sales and improve customers satisfaction.

·Promptly answer all incoming customer calls and address and direct customer needs.

·Stocked shelves and supplies and organized displays.

·Loading and unloading store supplies and paperwork to be shipped out.

Contact this candidate