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Customer Service Electrical Engineer

Location:
Bukit Merah, Central Singapore Community Development, 160059
Salary:
9L/annum
Posted:
February 06, 2023

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Resume:

NEHIT THAKUR

PROFESSIONAL SUMMARY

An organized and creative professional with proven engineering s skills and a desire to learn more. Possess 11+ years of experience working for a diverse group of organizations and clients. Gained expertise in Circuit analysis, Electrical electronics physics, Equipment troubleshooting, installations, Circuit designing, Team management, and Project management.

Looking to utilize my existing skill set to increase company profitability. Considerable talent for designing and executing thoroughly researched electrical solutions. Excellent ability to anticipate client needs and achieve desired results with innovative, cost-effective designs. EXPERIENCE

Tech lead Electrical engineering, 07/2019 - Current Orbit technical Solutions (Consulting LAM ) - MOHALI Sr. Electrical Engineer, 05/2017 - 06/2019

Kushman Facility Management - MOHALI

CONTACT

Address: Mohali,India,160059

Phone: +91-798*******

Email: adu5yl@r.postjobfree.com

CORE QUALIFICATIONS

- I-DEAS, PCAD, AUTO-CAD

- ZUKEN E3 (Cable assembly design)

- Creo & NX electrical cable routing

and schematic

- Advance Excel, MS Office (All apps)

- Photoshop Multimedia (S7.0)

- Proteus, kail C, Easy EDA, PCB

Schematic capture (Basic)

LANGUAGES

English

Hindi

Handled problems reported from field, customer, and supplier related to electrical designs, obsolescence of parts

Worked on multiple projects related to power distribution for semiconductor manufacturing equipment

Prepared detailed scopings reflecting work network charts, Gantt charts, and resource and cost details for electrical projects

• Delivered power boxes from scratch data to final design

• Prepared BKMs for power box engineering releasing process Work closely with cross-functional teams to achieve the project's success

Worked designing software like Creo, NX, PCAD, Auto-CAD, I-DEAS, Zuken E3 CAD, Comsol Ansys

Engaged with customers to better understand needs and deliver excellent service.

Demonstrated consistent hard work and dedication to achieve results and improve operations.

• Met schedule using excellent planning and coordination skills. Demonstrated outstanding product knowledge to achieve high customer satisfaction levels.

Handled Electrical utilities (transformers, generators, inverters, UPS systems)

• Cable network designing (AutoCAD)

Installation of safety devices (Surveillance Camera, smoke detector, fire alarms, door interlock with fingerprints)

Team Management and

development

• Electrical/Electronics Physics

• Engineering project management

Circuit Analysis, designing, reverse

engineering

• Customer Reaship management

Escalation Management, Risk

Management

• FMEA, FAR, FLA

• Software

Service and Troubleshooting Engineer MRI Machines, 03/2014 - 03/2017

MRI Services (Hitachi Consultants) - MOHALI, India R&D engineer, 03/2011 - 03/2014

Kaynes Technology Pvt. Ltd - Solan

Servicing, installation, and repair of Automatic Air handling units, central Air conditioners

• Managed team of engineers for utility handling

Support to field engineering for electrical equipment issues as per designs

• Troubleshoot problems and diagnose system faults. Created plans and communicated deadlines to complete projects on time.

Identified issues, analysed information and provided solutions to problems.

Actively listened to customers to fully understand requests and address concerns.

Planned, organized, and managed operations, including ordering materials and supplies, workflow management

Managed Servicing quality, quality to guarantee compliance with quality policies, procedures, and systems

Work alongside vendors representatives and educated customers on equipment handling

Supervise equipment installation and testing and hand over to customers

Planned, directed, coordinated, and assigned manpower to meet the completion date of projects

Diffused challenging situations using conflict management techniques.

Met budget targets through responsible planning and resource allocation.

• Achieved service time and quality targets.

Maximised customer engagement and satisfaction by delivering excellent customer service.

Handled customer concerns and escalated major issues to supervisor.

• Handled projects on power electronics related to voltage regulators

• Handled projects on printer PCBs

Coached employees in successful Quality control, testing, and repair methodologies

• Created and implemented SOPs for production quality control

• Service and Troubleshooting engineer MRI Machines

• MRI Services (Hitachi consultants)

Delivered polite, professional customer service to enhance business reputation through positive first impressions.

Met incoming customers with the professional approach and provided friendly, knowledgeable assistance.

EDUCATION

Electronics and communication engineering, Engineering, 2011 Himachal Pradesh University - shimla

Project management and leadership, Project Management, 2020 Oxford Home studies (Online) - Online

10+2, Non-Med, 2007

Govt. Sr. Sec. School Chandi (Solan) - Solan

10th, Science and Maths, 2004

Govt. High School Durgapur Dhardi (Solan)) - Solan, HP ACCOMPLISHMENTS

PROFESSIONAL AFFILIATIONS

LANGUAGES

Recognized as the best performer of Q3' 2021 by Customer management for Power Box projects delivering outstanding.

Appreciated by Customers for escalation management and building support in Q4 2021

Awarded as best employee of the year 2013 in Kaynes Technology Pvt.Ltd

• Awarded as fastest troubleshooting engineer in MRI services.

• Awarded as a Most technical personality in Collage Tech-fest in 2011

• Member, Association of Project Management Institute- US

• Member, of India Society for Technical Education English: First Language

Hindi: C2

Proficient



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