Care Representative Development Coordinator
Resume:
North Fort Myers, FL *****
******.********@*****.***
Samantha Plank
Professional Summary
Performance-oriented Business Development Coordinator/ Consult offering proven expertise in project development, bunn supervision, customer satisfaction, campaign enhancement reforming operations and supporting clients business by providing intuitive guidance. Prepared to bring 7 +years of Innovative and proactive approaches with a track record of success in developing and implementing successful
I9strategies, creating customized business solutions to drive growth, building key partnerships and customer rapport, and an excellent background in problem-solving and technical support.
SKILLS
Client Base Retention
Salesqa.kka
Contract Negotiation
Order management
Database Management
Quality Control
Operations
Marketing
Training and Development
Scheduling
Cash Deposits and Receipts
Inventory oversight
Conflict resolution
Market understanding
Vendor Management
Business development and planning
Relationship building and rapport
Verbal and written communication
EDUCATION
College of Southern Maryland-Laplata United States Bachelor of Business Management - May 2013
EXPERIENCE
CRM Maintenance Inc.- Business Consultant
June 2021- December 2022
Organizing and executing assigned business projects on behalf of clients according to client’s requirements
Collecting information about the client’s business through a variety of methods (shadowing, interviews, surveys, reading reports etc.)
Analyze and interpret data to unearth weaknesses and problems, and comprehend the causes
Formulate recommendations and solutions with attention to a client’s wishes, capabilities and limitations forming concise reports
Present findings and suggestions to clients with ample justification and practical advice
Develop detailed business plans to drive small or radical changes
Provide guidance for any occurring problems and issues
Analytical mind with excellent data collection and analysis skills
Aptitude in creative problem-solving
Alta Resources- Stellantis Customer Care Representative
October 2020-June 2021
Problem solving issues and concerns of customers
Handling inbound and outbound phone calls
Handling email, social media and other forms of communication to address the needs of our clients and customers.
Provide and facilitate product support by analyzing and resolving (i.e., troubleshoot) customer issues.
Investigate and follow up on questions/issues to resolve concerns in an accurate and timely manner.
Provide solutions, recommendations and product information with a sense of urgency, positivity and empathy.
Excellent interpersonal, verbal and written communication skills.
Ability to build relationships with clients and consumers and coworkers.
Strong organization and time management skills
Rotor Holdings Inc-Fort Myers,United States Leasing and Business Development Coordinator
June 2017 - January 2020
Developed and Coordinated innovative policies and strategies to accomplish objectives and boost long-term profitability.
Negotiated, prepared and signed contracts with clients.
Represented company and promoted company values at conferences and trade association meetings.
Networked and Established relationships with key decision-makers within local organizations and local business, resulting in establishment of new and lasting partnerships and relationships.
Fielded phone calls and pleasantly greeted office visitors, answering questions and inquiries regarding contracts,construction and maintenance projects, and delays and schedule changes.
Conducted research for proposed projects and reached out to local contractors for bid proposals.
Monitored and Coordinated Logistics of scheduling on maintenance and repair on projects
Gathered, analyzed and compiled data into reports to be distributed to appropriate personnel.
Updated and maintained the client and customer database on a consistent basis.
Created promotional materials and provided insightful information to social media, websites and print media.
Delamor Enterprises - Chambersburg,United States Operations Supervisor
October 2011 - February 2017
Oversaw and optimized workflow of 10 stores performing high-quality Customer Service.
Adjusted schedules by evaluating employees strengths and assigned tasks based upon experience and training, to keep pace with business needs and customer demands.
Enhanced training programs to strengthen employee knowledge and promote new managers from within.
Spearheaded regular maintenance and repair operations to keep building and equipment in peak condition.
Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows to meet any daily demand.
Conducted routine inspections of incoming materials to check quality and compliance with established product specifications.
Resolved challenging customer complaints to full satisfaction, promoting brand loyalty and maximizing repeat business.
Charged with staffing, performance management and reviews, coaching, mentoring, salary development and budget allocations.
Prepared month-end and year-to-date financial statements,i.e., payroll, balance sheet operating expenses, inventory and office supplies,Maintenance and equipment to examine budget needs.
Completed daily cash functions like account tracking, payroll and wage allocations, budgeting, donating and all types of cash and banking reconciliations.
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