Data Entry Customer Support
Resume:
ERICA R. ROSS
**** ********* **. #* *******, T.X. 77036
********@*****.***
Professional Summary
Skilled client-focused professional, in business development interested in all customer-oriented environments. Completed several extensive business development and customer service trainings. Clear communicator, both orally and written, strong interpersonal skills; interfaces effectively with coworkers, management and customers. Excels in unpredictable and hectic environments, equally comfortable in steady environments.. Resourceful, well- rounded, analytical and driven with capabilities in completing multiple team and individual projects while meeting company compliance and deadlines. Skills & Abilities
● Customer Service
● Basic computer software skills (Word,
Excel, Outlook, Publisher, PowerPoint)
● Google Office
● Adobe
● Jump Cloud
● Slack
● Fuze
● Teams4Sales Force
● RingDNA
● 10 Key
● Data entry
● Multi-Project Management
● Relationship Building
● Report Generations
● Accurate Documentation
● Enthusiasm and Positive Attitude
● Quality Assurance
● Business Development
● Product Knowledge
Wesley Mortgage (Remote)
June 2021-Present
● Provided friendly service between potential homeowners and their corresponding loan office.
● Collected all pertinent documents as requested per the funding investors.
● Work with customers to secure their mortgages by being their main point of communication guiding them through the process.
● Maintain a working relationship with internal and external partners.
● Maintain company quality standards and metrics.
Chase Source (Temp/Contract Remote)
2021-2021
● Identify and assess participants for the state of Ohio's pandemic relief program.
● Responsible for communicating requirements of the program to the participant.
● Provided information on application processes and submissions.
● Clearly identify how to complete disputes as well as contest fraud.
● Demonstrate consistently distinguished performance to all customers equally regardless of culture or economic background.
WIN-911 Software
2008-2021
Processing incoming orders and helped manage vendors reporting and communication with customer issues.
● Works with various vendors to represent department performances and address any questions and/or concerns to assist with procedural clarifications, suggestions, and insights for customer support.
● Update financial adjustments within designated time frames to the correct bank for reconciliation such as deposited payments.
● Responding and actioning emails in a timely manner and provides accurate and timely response to outstanding invoices.
● Manages and ensures the efficient use of resources to maintain customer and company integrity.
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