Customer Service Personal Assistant
Resume:
Amy Newman
Grand Haven, MI *****
****************@*****.***
Authorized to work in the US for any employer
Work Experience
Dispatcher/Transportation Specialist
Wolverine Haulers LLC - Muskegon Heights, MI
June 2022 to January 2023
Dispatched trucks from point A to point B. I was inbound freight dispatcher. Caregiver/Personal Assistant
Autumn Winds AFC - Ludington, MI
May 2014 to November 2017
Take care and assist 12 residents with daily routine as in showering, med pass, cooking and feeding, laundry, cleaning.
Caregiver/Personal Assistant
Oak Crest of Holland - Holland, MI
June 2011 to April 2014
Take care of and assist residents with their every day life routine. Showering, feeding, med pass, cleaning, laundry.
Dispatcher/Customer Service Representative
DGM Services, Inc - Ludington, MI
January 1991 to May 2011
Worked as dispatch manager, office manager, payroll assistant in our family ran trucking company for over 20 years.
Education
Associate in Buisness in Buisness Management
University of Phoenix-Online Campus - Arizona
December 2021 to Present
High School in Basics
Ludington High School LHS - Ludington, MI
September 1990 to May 1994
Bachelor's degree in Business Administration
Skills
• Laundry
• Caregiving (10+ years)
• Customer service
• Data entry
• Conflict management
• Employment & labor law
• Cash handling
• Windows
• Desktop administration (10+ years)
• Front desk (10+ years)
• Negotiation
• Tax experience
• Transportation management (10+ years)
• Logistics
• Accounts payable
• Computer literacy
• Microsoft Office
• English
• Accounts receivable
• Home care
• Help desk
• Dementia care
• Cleaning
• Alzheimer's care
• Food preparation
• Patient care
• Senior care
• Administrative experience
• Vital signs
• Laboratory experience
• Memory care
• Hospital experience
• Medication administration
• Medical records
• Meal preparation
• Customer support
• Commercial cleaning
• Organizational skills
• Cashiering
• Communication skills
• Leadership
• Maintenance
• Stocking
• Driving
• Sales
• Data collection
• Telemarketing
• Computer skills
• Phone etiquette
• Writing skills
• Authentication
• Typing
• Transportation management systems
• Research
• Social media management
• Operating Systems
• Nursing
• Office Management
• Computer Networking
• Linux
• Sales, Retail & Customer Support (10+ years)
• Microsoft Outlook
• Dispatching
• Microsoft Excel
• Microsoft Word
Assessments
Scheduling — Completed
September 2021
Cross-referencing agendas and itineraries to avoid scheduling conflicts Full results: Completed
Scheduling — Completed
November 2021
Cross-referencing agendas and itineraries to avoid scheduling conflicts Full results: Completed
Attention to detail — Completed
September 2021
Identifying differences in materials, following instructions, and detecting details among distracting information
Full results: Completed
Call center customer service — Completed
March 2022
Demonstrating customer service skills in a call center setting Full results: Completed
Front desk agent (hotel) — Completed
November 2021
Selecting hotel rooms based on verbal requests and identifying errors in hotel data Full results: Completed
Customer focus & orientation — Completed
December 2021
Responding to customer situations with sensitivity Full results: Completed
Cleaner fit — Familiar
March 2022
Measures the traits that are important for successful cleaners Full results: Familiar
Customer service manager — Completed
March 2022
Managing customer service representatives and resolving customer issues Full results: Completed
Sales skills — Familiar
September 2021
Influencing and negotiating with customers
Full results: Familiar
Administrative assistant/receptionist — Familiar
October 2021
Using basic scheduling and organizational skills in an office setting Full results: Familiar
Work motivation — Familiar
February 2022
Level of motivation and discipline applied toward work Full results: Familiar
Retail customer service — Completed
February 2022
Responding to customer situations in a retail setting Full results: Completed
Work style: Reliability — Completed
September 2021
Tendency to be reliable, dependable, and act with integrity at work Full results: Completed
Customer service — Completed
December 2021
Identifying and resolving common customer issues
Full results: Completed
Written communication — Completed
March 2022
Best practices for writing, including grammar, style, clarity, and brevity Full results: Completed
Verbal communication — Completed
March 2022
Speaking clearly, correctly, and concisely
Full results: Completed
Sales skills — Familiar
September 2021
Influencing and negotiating with customers
Full results: Familiar
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