Service Representative Call Center

EG Elise Gillison

Lithonia, GA ***** 404-***-**** ***********@*****.***

PROFESSIONAL

SUMMARY

As a General Manager I lead the success of my store and team by setting high expectations for performance and maintained the store's profitability. I coached, develop, and lead my team to reach Company objectives and metrics in a fast-paced, dynamic, and high-energy environment. I Supervised and maintained office security by conducting proper opening and closing procedures. All which included management of vaults, cash drawers and bank deposits. ACCOMPLISHMENTS Achieved the Company's lowest percentage of a -7.2% in Net Charge Offs by creating a financial plan for customers to retrieve their title back within a reasonable time.

SKILLS Business Leadership

Sales Promotion

Records Organization and

Management

Finance and Accounting

Oversight

Supervision and Training

Client Account Management

Profit and Loss Control

Maximizing Profitability

Customer Relations

Business Growth Initiatives

WORK HISTORY GENERAL MANAGER 07/2018 to 04/2022

TMX Finance Family Of Companies Decatur, GA

Developed and maintained relationships with customers and suppliers through account development.

I trained Team Members on systems, policies, compliance, account management, recovery, and daily performance reports Manage overall store performance by meeting or exceeding Company performance standards, by tracking, analyzing, and train Team Members on various performance reports.

Lead teams to reach or exceed sales goals by selling loan or pawn products to consumers, identifying local marketing strategies, leveraging business-to-business partnership opportunities, obtaining referrals, and hosting and participating in community events.

Implemented operational strategies and effectively built customer and employee loyalty.

Organized budgets, oversaw P&Ls and achieved margin targets consistently to stay on track with growth plans.

Just relocated to: St. Helena, SC 29920

CALL CENTER CUSTOMER SERVICE REPRESENTATIVE 07/2016 to 05/2018 Carlton's Virtual Solutions Georgetown, IL

Helped large volume of customers every day with positive attitude and focus on customer satisfaction.

Adhered to company policies and scripts to consistently achieve call-time and quality standards.

Documented and detailed calls and complaints using call center's CRM database.

Resolved concerns with products or services to help with retention and drive sales.

Addressed escalated customer service issues sent from sales and service teams to save customer relationships.

Responded to customer comments and questions via LiveChat during shifts.

Exhibited high energy and professionalism when dealing with clients and staff.

Operated POS system to itemize and completed customer purchases. CASHIER 02/2010 to 11/2010

Walmart Alpharetta, GA

Operated cash register for cash, check and credit card transactions with excellent accuracy levels.

Worked flexible schedule and extra shifts to meet business needs. Helped customers complete purchases, locate items and join reward programs.

Restocked and organized merchandise in front lanes. Collected and authorized payments of guests.

MEDICAL ASSISTANT 01/2007 to 06/2008

Premier Primary Care Fayetteville, GA

Sanitized, restocked and organized exam rooms and medical equipment. Directed patients to exam rooms, fielded questions and prepared for physician examinations.

Collected and documented patient medical information such as blood pressure and weight.

Called and faxed pharmacies to submit prescriptions and refills. Scheduled appointments, registered patients and distributed sample pharmaceuticals as prescribed.

Tested and recorded blood glucose levels.

Obtained all prescribed laboratory testing.

ASSISTANT LOAN OFFICER 06/2002 to 09/2005

BJ Consultant Columbia, SC

Reviewed and validated details of loan applications and closing documentation.

Collected and compiled paperwork such as title abstracts, insurance paperwork, loan files and tax histories.

Set up, stored and updated customer files, department records and regulatory paperwork.

Communicated acceptance or rejection to applicants via mail, email, telephone or personal consultations.

Consulted with outside vendors to identify and resolve loan closing issues. EDUCATION Certified Diploma Medical Assisting 01/2007 Everest Institute - Atlanta Downtown, Atlanta, GA

High School Diploma 05/2005

Lower Richland High School, Hopkins, SC

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