PROFESSIONAL SUMMARY

Hardworking and reliable employee, focused on going above and beyond to support team and serve customers. Trained in hospital staffing and placement at a high- volume facility. Motivated to continue to learn and grow as I take on a new challenge.

SKILLS

Staffing Patterns Nursing Administration

Maintaining Database Organizational Skills.

Communication Skills Scheduling

Customer Care Coordinate Staffing

Detail Oriented

EXPERIENCE

Front Office Coordinator, Mindpath, Nov 2021 May 2022, Carlsbad, CA Checking in/out patients for appointments

Collecting co-pays both at time of service and collection after visits Confirming all appointments

Requesting refills from doctors upon patient requests Receiving faxes for refills and patient information Scheduling appointments for 5 providers and answering large call volume Faxing medical records or specific information to requesting sources Receiving faxes for refills, patient information for other providers and insurance carriers Verifying ROI for patients

Information Analyst/Placement Representative/Staffing Coordinator, Banner University Medical Center, Jun 2002 Sep 2021, Phoenix, AZ

Managerial Duties overseeing 13 employees in Clinical Care Operations. KRONOS super-user for the entire facility, responsible for training and assisting with all questions from staff regarding all KRONOS issues.

Staffing for all Resource Team, Med/Surg and PCU units - Placement of all incoming inpatients to the facility (via Emergency Room, outside facilities, clinics, OR etc.).

Running daily census reports for CNO/CFO.

Training of all new employees to the department.

Scheduling and balancing for the department (includes 150 RN/PCA's). Coding of all departmental staff for payroll.

Taking all call-offs for the facility – ensuring when staffing shortages imminent incentives are appropriately implemented to staff. Customer Service Manager, Catalina Mechanical Contraction, Apr 1998 May 1999, Tucson, AZ

Establishing department from the beginning – setting up all files and accounts, creating contacts with homebuilders, customer service departments, and new homeowners.

Scheduling all service appointments and warranty calls, billing of non-warrantied services, accounts payable/accounts receivables, balancing of city/county accounts, ordering city permits.

Construction Coordinator, Estes Homebuilding, Inc, Feb 1997 Apr 1998, Tucson, AZ Generating start orders for all new homes, working with superintendents and ensuring that all homes stayed on schedule for completion, ordering all permits and plats. Patient Placement Coordinator, Dartmouth Hitchcock Medical Center, Jul 1991 Feb 1997, Lebanon, NH

Daily placement of all inpatients to the facility, verifying insurance and obtaining demographic information before admission.

Scheduling of all future inpatient admissions – keeping physicians apprised when closed for elective surgeries.

Contracts Administrator, Lockheed Aerospace, Dec 1987 May 1990, Arlington, TX Billing of all government Air Force and Army bases labor, materials, and employee expenses.

Reporting any differential and discrepancies to management. EDUCATION

Pre-Law

University of Texas @ Arlington Arlington, TX

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