RAGUNATHAN

EZHAMKOVAN

*****,********,******** +601******** adu5ue@r.postjobfree.com

Summary

A highly approachable and effective leader, coach, communicator and relationship builder. A very critical thinker, self-motivated doer and a constant seeker of knowledge in her quest for self improvement. Skilled in Business Process, Customer Service, Oracle Database, Requirements Analysis, and Enterprise Software. Experience

TRAINING SPECIALIST 02/2019 - Current

Concentrix - Kuala Lumpur, Malaysia

New Hire/Refresher Training

- 1 to 2 weeks VIRTUAL training (Depending on module/program) - New NORM

- Deliver upmost latest training document (Only Slides) + Hand-on Training

- Newly created Training Dashboard, maintain & update right after training completed

- Newly created QR Code for training registration. Knowledge Base - GURU

- Ensure GURU are updated as its living document for the operation team.

- New process updates will get verified with Dell & uploaded in GURU for the team

- Monthly export the data from GURU to monitor the adoption rate.

- Drive adoption to ensure the entire team using GURU effectively. New Dell Model & Service (CML, PSS & EMC)

- Prepare process documentation & training.

- Monitoring & setting up the pioneer team in KL

- Assign & manage the request by maintaining above targeted SLA & TAT

- Manage the Quality & Audit records above targeted 95% threshold Add-Hoc Project

a. Time In Motion

- Work with automation team to develop TIM application (previously using manual Excel) b. CJXU Learning - Digitalization

- Work with PH CNX team to develop Online Learning Platform for new hires c. QA & Escalation Guidelines

- Work with reporting team to create Microsoft Form for QA guidelines for whole single account use. d. User Account Management

- Create single documentation process for New Hire/Managers on how to request access for business tools/application.

e. Dell Sales Application (DSA) Adoption

- Client sales tool, monitor & drive adoption DSA quoting tool Client Site Training

- 2 weeks On-site training for sales (client) in Hyderabad & Morocco

- Launching SFDC Tool at client site & SFDC Automation Quoting Tool WORKING SUPERVISOR 08/2012 - 01/2019

Concentrix - Kuala Lumpur, Malaysia

Subject Matter Expert - SME

Quoting & Booking process. Go thru person for the team & bridge between sales & KL team. Focal Point in-between Product team (Dublin) and KL enablement team to align product updates. Keep track on EOL (system's End of Life) file and cascade to the KL team Lead Incident Lifecycle - ILC

Assigning Incoming Requests on designed time to ensure to meet our agreed SLA. Automation

Always find a way to reduce time consumption by engage with Automation team. Develop tool to minimize work load & expedite the sales request.

Escalation Point of contact

Perform Root Cause Analysis for incoming escalation and provide solution for clients Training

Conduct team internal training to update on process and product knowledge on weekly/monthly basis UAT

Always be UAT tester, ensure the tool tested are well equipped with minimum error or fall out. Support shift managers

Work closely with on shift managers

BILLING INFORMATION ANALYST 10/2010 - 02/2011

IBM Malaysia - Cyberjaya, Malaysia

Processing of Telco Invoices which includes receipt of bills, verifying against inventory in the system, process bills into System, release bills for payment (dispute with Telco where applicable), prepare system payment sheets and ensuring delivery quality in terms of accuracy, completeness and timeliness. To prepare and ensure month end activities are executed on timely basis. i.e.

(i) Prepare system chargeback departmental journals, do relevant bill/ledger reconciliations & Telco accruals, work with suppliers on ensuring current aged debts are outstanding.

(ii) Prepare Monthly Reports as required.

Run and analyse Audit reports e.g. Other vendor billing, Pricing inconsistency and include them in Audit status report.

Perform other duties as and when delegated i.e. review of analyst processing during stabilizations period, back-up function, business process improvement initiatives and ad-hoc projects. Resolve Telco and business groups queries related to invoices and payments information on timely basis. Communicating to vendors on Disconnection notices, invoices not received and billing queries. LOGISTICS ASSISTANT 11/2008 - 09/2010

Syngenta - Selangor, Malaysia

To liberate own potential and self-learning with appropriate coaching from Operations Manager

- To take initiatives to requests for new challenges from Operations Manager

- To accept and deliver performance of new challenges from Operations Manager Improve profitability by minimizing costs & capital. Deliver agreed budget of sales

- Drive SC to support the commercial team to achieve Top Line sales

- To achieve company financial & supply targets

Create Supply Chain which Actively Support Growth

- To visit customers to understand customers' requirement better, identify improvement opportunities and implement as planned

- To deliver OTIF performance

- Ensure Govt. Rice Subsidy project delivery on time and help commercial team optimize collections to meet DSO objectives by preparing the payment documentations

- Effective customer complaints handling -resolved within 1.5 months Establish Efficient and Seamless Processes

- To ensure utilization of SAP system as they are designed

- Inventory Accuracy from goods issued/MIGO/monthly cycle count/mid-year/year end/FIFO/batch number

- Generate report for monthly price review

- Review and explain monthly pricing changes

- Minimize the adjustment (inventory, credit/debit notes) due to human error Maintain and strengthen our foundations

-To develop improvement report in Customer Service function (e.g. Out-standing Sales Report, etc) to support the business decision making

-To promptly produce the required reports to fulfill the local government agencies requirement (e.g. Pesticides Board on Paraquat Report; Statistic Department on Pricing Survey report, etc) to support the business sustainability

FINANCE ASSISTANT 05/2008 - 10/2008

Syngenta - Selangor, Malaysia

Customer Cheque allocation (to inform CapGemini ("CG") which customers pay cheque and liaise with salesman or customer if required) & fill in the bank-in-slip form for all the cheque to be bank-in. Daily Basis Compilation of supplied and staff claims together AR posting then contact DHL to courier to FujiXerox in Singapore for scanning on daily basis.

Prepared journal - Monthly accrued staff journal - upload file & the journal, review journal prepared by i-HR

(salary outsourced company) and update the upload salary journal file attached to it, review journal prepared by CG to ensure it has been charged to correct cost center and account code. Add hoc basis. Review a holding company's income statement done by CG and the HYPERION submission during month end closing. Monthly basis.

To review the monthly Debit Note prepared by CG for Syngenta Crop Protection Sdn Bhd. To ensure CP204 installment are paid on time to IRB for Syngenta Crop Protection Sdn Bhd & Syngenta Corporation Sdn Bhd & to ensure that

To liaise with bank on banking issue.

On monthly basis need to submit MDT-1 report to Statistics Department for Syngenta Crop Protection Sdn Bhd

(before 15th of each month) and on quarterly basis need to report the foreign currency exposure to BANK NEGARA for Syngenta Corporation Sdn Bhd.

To review the bank reconciliation report being done by Cap Gemini (by-Weekly for MBB & HSBC) & monthly for SCB - Syngenta Crop Protection Sdn Bhd & monthly for SCB, MBB & HSBC - Syngenta Corporation Sdn Bhd Skills

Staff onboarding

Staff development planning

Workplace training

Corporate development

Quality Assurance evaluation

Learning Management System creation

Course content creation

Digital learning solutions

Classroom experience

Training and development

Learning path management

Corporate training

Education

Advance Learning College - Selangor, Malaysia Diploma of Higher Education Accounting & Finance, 2007

Accomplishments

Above + Beyond Award Recognition 2014

Above + Beyond Award Recognition 2016

Languages

Tamil, English, Malay: First Language

English: B2

Upper Intermediate

Malay: B2

Upper Intermediate

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