Jared Brown

Raleigh, N.C.

adu5te@r.postjobfree.com – 919-***-****

Objective:

Participating in quality improvement process and demonstrate excellent call handling skills. Patience and respect with complex and non- complex calls establishing rapport with customers, and ongoing education and learning.

WORK EXPERIENCE

Conduent- Raleigh, N.C.

July 2017-Present

Customer Service Representative

●Responds to telephone inquiries and complaints using standard scripts and procedures.

●Assist members with override prescriptions

●Process payment for prescription co-payments

●Gathers information, researches/resolves inquiries and logs customer calls.

●Communicates appropriate options for resolution in a timely manner.

●Informs customers about services available and assesses customer needs.

●Provides over the counter and prescription orders

●Exceeded company expectations by achieving 100 percent quality

●Display organizational skills. Exceptional detail orientation.

Capital One- Chesapeake, V.A.

August 2014-May 2017

Senior Risk Coordinator

●Provide thorough and accurate documentation to accounts

●Servicing accounts by investigating problems and finding resolutions to create a positive customer experience.

●Conducts extensive customer interaction via inbound and outbound calls in both a "dialer" and manual environment

●Updates account information and complete appropriate documentation

●Perform account level research

●Familiarize self with and follow Company guidelines and procedures (CBTs, training, timecards, e-mail, training, etc).

●Assist customers to build and retain a strong credit standing and maintain a customer for life while maintaining superior quality

Chucke Cheeses - Hampton, VA –

April 2003 to June 2008

Trainer/ Team Lead

●Helping with training and development

●Completing paperwork

●Handling complaints (from both staff and customers)

●Financial responsibilities

●Ordering stock (where applicable)

●Helping with promotional events

●Personnel duties

TRG Customer Solutions

Newport News, VA - November 2006 to February 2008

Inside sales/ customer service representative

●Carefully listen and understand customer issues

●Probe and isolate issue causes

●Utilize available resource to identify appropriate solutions

●Ensure customer satisfaction through effective call resolution

●Generating sales for our client's services and products and representing clients with the utmost integrity and

●Professionalism

Strengths

●Flexible Work Style - Natural ability to manage multiple projects simultaneously, working individually and as a team member

●Problem Solving - Strong analytical and IT abilities with attention to detail

●Customer Service - Calm, patient, attentive customer support style

●Project Management - Excellent planning, organizational, and communication skills

Technical Skills

●Operating Systems: Windows 7, XP

●Hardware: Desktops, laptops, printers, iPhones/iPads, Android devices

●Software: Microsoft Word, Microsoft Excel, Microsoft PowerPoint, Data Entry, Internet Research

Education

Diploma in Barbering

Roanoke Chowan Community College - Ahoskie, NC 2010 to 2012

High School Diploma in general studies

Heritage High School - Newport News, VA

2001 to 2005

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