Insurance Specialist Care Representative
Resume:
PROFESSIONAL SUMMARY
Highly knowledgeable in all types of insurance classes. Worked in
several countries and in different positions. Acquired a variety of certificates and licenses. Motivated to prove myself in new challenges and confident I'll be the right investment for the company. LICENSES
Texas Department of Insurance (TDI):
WORK HISTORY
Claim Care Representative, 08/2022 - Current
Davies Group Insurance, Coppell, TX
-Provided services to both client and client customers to ensure timely claim turn-around through claim setup, adjuster assignments, and reassignments.
-Worked with adjusters to provide excellent coverage of claims across the nation ranging from small to major
catastrophe claims.
Insurance Specialist, 11/2017 - 06/2022
International Capital Trading, Abu Dhabi, UAE
-Managed and handled the private properties, financial investments, and interests of the late president of the United Arab Emirates.
-Assessed the insurance coverage for the company's properties and ensured they have adequate coverage.
-Negotiated the terms and rates of insurance policies with insurance companies.
-Facilitated and resolved insurance claims on behalf of the company and its subsidiaries with insurance companies.
-Was responsible for all of the company's insurance policies including projects, properties, and employees'
health insurance to protect all the company's rights to liquidity insurance-related.
-Analyzed and communicated risk factors associated with coverage.
-Attended regular risk surveys of the company's assets in order to assess risk factors.
-Attended loss surveys in case of accidents with the appointed loss adjusters and insurance company representatives.
-Managed all types of insurance such as projects properties and general accidents.
Plano, TX 75024
adu5td@r.postjobfree.com
EDUCATION
Associate in Risk Management
ARM, Risk Management, 2021
Insurance Institute of America -
Malvern, PA
Advanced Insurance Diploma (ACII),
Insurance, 2011
Chartered Insurance Institute -
London, UK
Advanced Insurance Certificate,
Insurance, 2010
Life Official Management
Association - Atlanta, GA
Diploma of Takaful Insurance,
Insurance, 2009
Pebble Hills University - Newark, DE
Certification As Civil Engineer,
Engineering, 2009
Dubai Municipality - Dubai, UAE
Insurance Fundamental Certificate,
Insurance, 2009
Life Official Management
Association - Atlanta, GA
Master of Business And
Administration, Business, 2008
St Clements University - Turks And
Caicos Islands
Civil Engineering, Planning
Engineering, 1999
Damascus University - Damascus,
Syria
COURSES & SEMINARS
OSAMA DARRAJ
• Risk Manager - 07/22 - License No: 2874136
• Loss Adjuster (All Lines) - 08/22 - License No: 2881912 General Lines Agent (Property & Causality) - 01/23 - License No: 2956615
•
Attended Internal QMS Audit - SGS
Training Centre - Dubai - 01/2005
•
-Reconciled worker's compensation with insurance benefits. Branch Manager, 11/2014 - 10/2017
United Insurance Company, Abu Dhabi, UAE
-Improved the branch performance from losses to achieve profit within one year.
-Set the strategy and business plan to achieve the annual target.
-Managed, controlled, and followed up on all operating system claims for the branch which led to it decreasing by 50%.
-Attended pre-risk surveys for huge properties to define and assess all physical and moral hazards.
-Recommended the best solutions to minimize the risk severity and frequency.
-Liaised with all technical departments to improve insurance products and recommend the required modifications in treaty terms, conditions, and limits to meet market demand.
-Built and strengthened the business relationship with other players in the market to enhance and develop facultative business in and out.
-Opened new channels with new reputable direct brokers and reinsurance brokers.
-Managed, controlled, and supervised all branch activities including underwriting, claims, accounting, and sales and marketing.
-Activated cross-selling to benefit from existing clients in other lines of business.
-Supervised the sales team and offered them the needed training to produce insurance business and achieve their targets. Deputy Branch Manager, 01/2013 - 10/2014
Arabia Insurance Company, Abu Dhabi, UAE
-Managed, controlled, and supervised all branch activities including underwriting, claims, and marketing.
-Handled all the credit insurance inquiries from A to Z in coordination with the company's partners
-Handled and managed claims and coordinated with the loss adjuster to finalize them until settlement.
-Attended pre-risk surveys for huge properties in order to define and assess all physical and moral hazards.
-Recommended the best solutions to minimize the risk severity and frequency.
-Liaised with all reinsurance and insurance brokers to open new channels and enhance the company's business relationships. Technical Manager, 10/2010 - 12/2012
Arabia Insurance Company, Damascus, Syria
-Handled all technical issues including underwriting, claims for fires and general accidents, marine and hull, credit insurance, and medical and life motor.
Insurance Department Manager, 07/2006 - 10/2010
Gulf Insurance Group Company, Damascus, Syria
Worked in three different positions simultaneously
(due to a lack of experienced staff):
-Claims Manager (Motor and Non-Motor)
SKILLS
Attended Engineering Workshop -
Allianz - Dubai - 05/2006
•
Attended The Business Simulation
Workshop - B.E.S.T Re - Damascus
- 11/2007
•
Attended Advanced Training
Course for Reinsurance- Milli Re -
Istanbul - 03/2011
•
Attended Seminar on SRCC &
Political Risks - Asia Insurance
Review and Middle East Insurance
Review - Dubai - 08/2011
•
• Effective Planning
• Strong Negotiation Skills
• Overcoming Objections
• Reaching Targets
• Business Management
• Data Analysis
• Professional Relationships
• Loyalty Building
-Marine and Hull Manager
-Operation Manager (Establish new branches) (Train staff) Manager of Technical Services Department, 06/2001 - 07/2006 Emirates Insurance Company, Abu Dhabi, UAE
Motors:
-Handled, managed, and supervised all motors claims including surveys.
Non-Motors:
-Handled all non-motor claims below $55,000 internally.
-Attended pre-risk survey at properties to be insured.
-Handled other classes in the claims department
(cargo, workmen compensation, oil, and gas).
-Pursued recovery from a third party.
-Advised and updated reinsures of claim reserves and settlement details.
-Advised R/I department when required.
-Appointed international loss adjusters for large claims and coordinated with them to finalize claims.
-Led a group of surveyors from Munich RE, (Germany) and Marnix,
(Japan) for a risk survey on August 2003 and May 2004 for the Marubeni and Taisei projects.
-Was in charge of all the claims and liability cases related to the conference palace in Abu Dhabi.
-Studied and followed up on all court cases with legal representatives.
-Prepared monthly claims paid list and quarterly O/S bordereaux on time.
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