Cassandra Scott

*** ********* ** #*

Laurel, MD *0707

919-***-****

PROFESSIONAL EXPERIENCE

Administrative Assistant

Arlington Public Schools, VA

July 2022 to Current

• Perform full range of entry of entry to full proficiency level administrative support and secretarial tasks as assigned. Serve as receptionist; greet visitors, answer phone; and distribute mail.

• Plan, initiates, and carry to completion clerical and administrative support activities.

• Maintains control records on incoming correspondence and action documents and follows up on work in progress to ensure timely response or action; utilize different technology programs to design, prepare distribute collect data to support on-line survey services

• Screen supervisor’s telephone calls and mail personally responds to those that can be handled secretarial level, forwarding the remaining calls/mail to supervisor with pertinent background material.

• Operates keyboard typewriter, desktop computer or terminal utilizing a variety of word processing, spreadsheet, database, graphics and presentation software to prepare. Also completed leave data with payroll office and prepare payroll reports.

Maximus– Arlington, VA

March 2021 to June 2022

Customer Service Representative

• Answered incoming calls from consumers including the public, prospective enrollees and people assisting

enrollees or acting on their behalf in accordance with all performance standards, policy and procedures, and

protocols including but not limited to the confidentiality and privacy policies.

• Tracked and document all inquiries using the applicable systems.

• Answered incoming calls from consumers and providers requesting information about

• Completed associated tasks according to the established guidelines.

• Tracked and documented all inquiries using the applicable systems.

• Met Quality Assurance (QA) and other key performance metrics Transportation Assistant– Arlington, VA

Arlington Public Schools

September 2019 to July 2022

• Scheduled transportation services, planning routes, and assigning drivers.

• Developed and implemented improved transportation administration policies and procedure Served as liaise between managers and drivers, as well as collaborated with other departments to optimize transportation services.

• Handled customer queries and escalating serious complaints to management.

• Complied to transportation regulations and company policies. Substitute Teacher/Substitute Assistant-Arlington, VA Arlington Public Schools

September 2019 to March 2020

• Ensure students do not lose a day of learning by completing the teacher’s instructions provided

• Follow the curriculum or lesson plan provided by the principal or absentee teacher

• Partner with the main office if no plans are provided, to ensure students do not lose a day of learning

• Use classroom management and teaching techniques to encourage participation and facilitate learning

• Take attendance according to school policies

• Provide instruction, and assign classwork and homework

• Report incidents regarding student behavior in and out of the classroom

• Keep a record of student progress and communicate information and issues to the regular teacher

• Grade assignments and provide constructive feedback to students Hampton Inn By Hilton – Raleigh, NC

Executive Housekeeping Manager

August 2018 to June 2019

Lead, direct and administer all housekeeping operations to include, but not limited to, of systems use and management, budgeting and forecasting, inventory control, payroll, department management, policy and procedure implementation

• Monitored and developed team member performance, provided supervision and professional development, conducted counseling and evaluations by delivering recognition and reward

• Continuously evaluated the performance of employees, developing each for advancement opportunities

• Recruited, interviewed and trained team members

• Solved, rectified and mediated guests’ issues when necessary Performed miscellaneous duties and assisted the Hotel Manager as directed Maxim Healthcare - Raleigh, NC

PCA Personal Care Assistant (Part-time)

October 2017 to June 2019

Respond to client concerns & requests.

• Observed and assist clients during meals and report any concerns to the Program Manager.

• Documented on services charting form the services performed for the client during the shift.

• Communicate pertinent information regarding client status to next attendant coming on duty before leaving shift.

• Maintained good relations with clients, families and coworkers ResCare- Raleigh, NC

PCA Personal Care Assistant (Part-time)

March 2018 to January 2019

• Respond to client concerns & requests.

• Observed and assist clients during meals and report any concerns to the Program Manager.

• Documented on services charting form the services performed for the client during the shift.

• Communicated pertinent information regarding client status to next attendant coming on duty

• before leaving shift.

• Maintained good relations with clients, families and coworkers

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EDUCATION

DC Street Academy – Washington, DC

High School Diploma

SKILLS

Computer skills: Microsoft Office, Centricity, and Epic Soft Skills: Organized, Efficient, Self-starter, Multi- tasker, Excellent Writing and Communication skills, Problem Solver Stars system, Works Orders, Excel and Google platforms, Frontline Professional, Synergy, Canvas

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