Data Entry Care Representative
Resume:
Melissa Lynn Smith
864-***-**** adu5rf@r.postjobfree.com
Greenville, S.C. 29617
Objective:
Friendly, organized, secretary with strong interpersonal and multitasking skills. Have 10 years experience as secretary, answering more than 50 calls a day while doing data entry, and greeting customers / patients. Seeking to improve upon my skills by filling the secretarial position.
● Computer knowledge /Microsoft office
● Strong organization skills
● Understand HIPAA and federal, state and regulatory compliance.
● Customer service skills
● Educated and trained in ICD-10, ICD-9, and CPT coding
● Educated and trained in many different EHR, and EDM Systems
● Trained in EPIC
● Filing, and documentation
● Billing and Billing Reconciliation
Education
Associate in Applied Science Health Information Management Date of Graduation August 2014 with Honors and GPA 4.0 Greenville Technical College
Professional Experience
Dialysis Clinics Inc.
February 2018- Present
Unit Secretary / Hospital Services
Responsibilities
● Perform data entry of daily treatment records into Darwin MIS system for 3 hospitals
● Prepare any data reports for the billing cycle to reconcile with invoice
● Prepare performance Indicator spreadsheets for projects looking For common denominators in the particular study to reduce infection rates,and cause and effect
● Order all secretarial supplies
● Answer all phone calls, directing to the appropriate extension
● Assist Nurse Manager with treatment scheduling on daily basis
● Assist Nurse Manager with completion of written staff schedule putting it into Telmdq system For on call Nurses.
GHS Memorial Hospital
February 2016-February 2017
Unit Secretary Cardiac/ Telemetry
Responsibilities
● Answer all calls from patients and send the message to the nurse or PCT depending on what the patient needs.
● Use EPIC to check the census and add or discharge patients from the census.
● Put orders in for transport or patient tray in a patient's record.
● Web page doctors for nurses or to let the doctor know their patient has been admitted .
● Make rounds to make sure all computers and equipment are in working order, and manage inventory
● Put staff assignments in the vocera and Hill Rom systems.
● Scan all patient records in the medical records system(EPIC). Ciox Health / formerly Healthport
December 2014 - April 2016
Client Service Supervisor
Responsibilities
● Log into EPIC all records requests and abstract records for process for over 150 doctor's offices.
● Use HIPPA regulations to process all records requests in Smart Link program to be mailed to requestor.
● Scan requests into patient's EMR.
● Use HIPAA regulations to process HEDIS audits
● Train other employees and assign them facilities to work
● Audit employees production and help them make improvements for more efficiency
● Process risk management ROI
● Answer phone calls from patients, doctors, lawyers etc., helping them with their ROI needs
Toyota of Greenville
May 2013- December 2014
Receptionist
Responsibilities
● Keep a $300.00 cash drawer in balance
● Take payments for car purchase and receipt it in their accounting system
● Take repair/ service payment and receipt in their accounting system
● Prep deals and repair orders for scanning
● Answer phones and transfer calls to appropriate extension
● Collect all purchases receipts, preparing them for deposit, reconciling monies to purchase slips to deposit References:
Amy Carpenter
Inpatient Coder at AnMed Health
I met Melissa in the HIM program at Greenville Tech. We are friends but we also worked together in a professional practice experience. At school and on that experience Melissa was a hard worker that completed tasks efficiently and correctly. She learns quickly and can pick up on new technology easily. Personally we are also now close friends. She is dependable and compassionate as a friend. Melissa would make an excellent employee for any company lucky enough to hire her. Kayla Barton
Patient Care Representative at Partners in Primary Care 864-***-****
Melissa is a great person to work with and for. She is very detail oriented, dependable, organized and customer focused. She is very hard working and will do what it takes to get the job done! I could go on and on about how wonderful she is. Not only as an employee but as a person in general. You definitely will not regret hiring her! Andrea Tucker
Kindergarten Teacher at Greenville County Schools
As a kindergarten paraprofessional, Melissa assisted me with the daily activities of the classroom. She was responsible for daily communication with parents, teaching a small group of students, creating attractive monthly bulletin boards, and getting items ready for classroom. She was a hard worker and we worked well together. I was sad when she left to become a full-time student to pursue personal and professional growth.
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