Center Associate Customer Service

JACKLYN K. LAVENDER

Atlanta, GA *****

770-***-**** ***************@*****.***

Professional Summary

Dedicated and results-driven professional seeking a Management or Coordinator role. Superior communication, leadership and project management skills focusing on Recruitment, Training, Onboarding, Payroll and Leadership.

Skills

Taleo

Microsoft Office

Supply Chain

SAP

Salesforce

Employee Development Operations Management Organizational Training and Leadership Sales & Service

Geographical Solutions Government System

Customer Relations

Performance Goals

Customer Data Confidentiality

Backgrounds

Project Management

Analytical

Issue and Complaint Resolution

Kronos

Talent Acquisitions

Workday

Corporate Standards

Work History

01/2021 to Current

HR Service Center Associate

The Home Depot Corporate – Remote - Atlanta, Georgia

Quickly and accurately resolve customer questions, suggest effective solutions and resolve issues to increase customer satisfaction

Process LOAs and provide information to associates on processes and required paperwork

Troubleshoot system issues to support multifactor authentication

Deliver excellent customer service to support consistent 100% customer

satisfaction rating.

Respond to payroll, timekeeping, leave of absence and time off inquiries from associates and leaders

Support our Talent Acquisition Center by providing applicant status, scheduling interviews, and supporting field partners

01/2019 to 12/2020

Inside Sales-Recovery

The Home Depot – Atlanta, Georgia

Exceeded targeted sales goals through continuous pursuit of new sales opportunities and expert closing of customer deals.

Used company software to maintain detailed contact logs and account records.

Followed up with customers after completed sales to assess satisfaction and resolve technical or service concerns.

Prospected continuously for new potential customers and maintained robust conversion rate.

Managed and recorded leads from outbound telephone marketing.

Collected information on Windows, HVAC and Flooring sales and service issues to coordinate team-wide resolutions.

Maintained up-to-date knowledge of available products to best serve customers and maximize sales potential.

Determined needs, delivered solutions and overcame objections through consultative selling skills.

01/2018 to 01/2019

Learning and Training Development

Conduent/PwC – Remote - Massachusetts Home Office, MA

Processed and data entries of CEUs awarded to accountants and other professionals for training and completed courses to ensure accuracies in ongoing professional training and development

Supported administrative team

Administered development programs and promoted department programs and services.

Identified training needs and developed content while evaluating existing programs.

Built and maintained productive relationships with all levels of team members to facilitate timely and accurate reporting functions.

05/2015 to 01/2018

Employment Training Analyst

DeKalb County Government – Decatur, Georgia

Coordinated and Participated in Job fairs

Coordinated workshops for employees to better understand company mission, streamlining daily activities and aligning worker and company priorities.

Administered and screened background checks for applicants utilizing Vericon systems

Analyzed company training methods and to rectify issues, increase efficiency and exceed training goals

Utilized Geographical Solutions, Taleo, Kronos in daily tasks and supported community development programs and county directives

Pre-training and employment screenings and assessments

Training Workshops, seminars, counsel and leadership coaching

Ensured federal, state and county policy adherence

10/2007 to 04/2015

Business Analyst-Inventory Supply Chain

AT&T & Verizon Accounts/KMM – Suwannee, Georgia

Developed and controlled execution of reporting and analytics for multiple operations departments.

Provided warehousing reporting of AT&T/Verizon parts to VPs and Sr. Mgmt.

Processed orders for cable, fiber and wire from field and ensured on time installation

Provided status updates to management on orders

Education

Bachelor of Science: Business Management/Human Resources Management, Organizational Leadership

Morris Brown College - Atlanta

Certification in Paralegal Studies

Georgia Piedmont College - Georgia

Expected in 2023

Master /Doctor of Science: Business

Pepperdine University - California

Affiliations

Member of Project Management Institute (PMI)

Atlanta Chapter Member of Working Women of Atlanta

Gate City Bar Association

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