Aixa Torres

Attleboro, MA

SUMMARY

** *****’ experience as Housing Administrator/Case Manager with multiple Affordable Housing agencies and management companies

Experience creating ISP – individual service plans for tenants determining needs for assistance with financials/budgets/identifying a payee, legal issues, mental health, substance abuse, employment, healthcare, hygiene, upkeep of apartment and community, etc., to ensure barriers to obtaining housing and living skills are addressed

Comfortable partnering with outside organizations to provide necessary services to tenants and working with diverse population of tenants including veterans, disabled, elderly, homeless, low income, etc.

Experienced with multiple Affordable Housing software programs/systems/reports and agencies – Diverge, REAC, HUD, EIV, VASH, RealPage, PHA, Yardi, Onsite

Spanish to English translator

TECHNICAL SKILLS

PHA, Yardi, Onsite, RealPage, Salesforce, Diverge, various software programs pertaining to Affordable Housing, Microsoft Office: Outlook, PowerPoint, Word, Excel

PROFESSIONAL EXPERIENCE

Self Employed 2022 to Present

Independent Contractor

Contract out services, experience, and knowledge for short-term, per diem, temporary assignments for Federal and Affordable funded agencies

Maintain knowledge of Affordable HUD regulations, EIV (Enterprise Income Verification system), tax credit, and market rent properties

Reviewed files, purged, and ensured current and compliant

Review ledgers to present, rent rolls, and call to make sure checks are received

Send out notice letters

Review and make sure leases are signed by all listed household members over the age of 18

Manage program rental laws and forms

Provide general office administration

Barkman Management, Central Falls, RI 2022 to 2022

Affordable Housing Administrator (Project role)

Audited and updated tenant files – 2 years behind on certifications and leases, rent rolls, and rents for 2020-2022

Purged files

Explained process to Residents so they were aware of expectations and rules

Mobility Works - North Attleboro, Plainville, Norwood, MA 2020 to 2022

Sales Administrator

Functioned as Sales Administrator for 2 offices and participated in Sales Administration Mentorship program

Processed payments

Created files and sent to corporate, ensuring registration was correctly filled out

Tracked down vehicle titles, verified plate assignment, created files detailing type of vehicle (Minivan alternatives), how it was funded - federally funded/private funding, if vehicle was updated for disabled accessibility/equipment

Assisted with purchase files for wheelchair vans, wheelchairs and disability mobility hardware, and emergency mechanical hardware

Oversaw daily and on-call mechanical repairs and updated files accordingly

The Charles at Bellingham 2020 to 2021

Leasing Administrator

Community consisted of market, tax credit and Section 8 rentals

Provided tenant tours and lease instructions

Provided certification and rent changes

Notified Tenants 60 days in advance of rent changes

Oversaw rent collection

Managed Affordable Housing units and all necessary government forms to maintain compliance

COVID/Seeking Employment 2019 to 2022

Barkman Management, Central Falls, RI 2019 and 2019

Affordable Housing Administrator (Project role)

Audited and updated tenant files

Purged unnecessary files

Explained process to Residents so they were aware of expectations and rules

Phoenix Property Management, Inc., Warwick, RI 2018 to 2019

Affordable Housing Manager

Managed three developments of mixed households and scattered sites – 50 male war veterans, 120 mixed households, 80 elderly and disabled tenants

Completed and reviewed application waitlist for Tenancy according to HUD/Affordable Housing regulations

Completed criminal background, credit, and property owner checks

Oversaw all phases of prescreen including interviews, forms, background checks, bank accounts, trust accounts

Prepared for REAC – Real Estate Assessment Center – inspections with maintenance team, construction companies, developers, and any related managers

Calculated rent amount according to tenant income verification

Explained voucher packets

Managed VASH Affordable rent program

Ensured Veterans needs were being met

Explained Veterans rights and how affordable funds were disbursed for their program

Sent REAC out to Veterans office to collaborate to reach out to the homeless Veterans and Veterans who were entitled Federal funds due to their service to our country

Reached out to Veteran Social workers to assist the needs of our veterans onsite

Managed annual rent calculations and notices

Created and distributed 120-day notifications and met with individual Head of Households regarding necessary paperwork to provide for annual recertifications, or interim changes in Household dynamics

Provided information to calculate new rents and review of all household members

Posted payments from each property

Reviewed rent rolls and posted rents

Scheduled move in, move out, interim and yearly inspections

Sent notifications to Tenants/households and Landlords regarding failures and completion and or extension of inspections

Ensured properties were brought to code during 30-day window for failing original inspection and sent out notifications if passed

Managed deposits at bank

Followed up on late rent reminders and collections

Affordable Housing - Oakwood Apartments, Bellingham, MA 2017 to 2018

Resident Housing Specialist

Managed Affordable Housing Units for 250 Households

Scheduled and notified tenants 120 days in advance of their annual recertification packet due dates and any household changes updates

Completed all in-home inspections

Audited and organized applicant and tenant files

Maintained confidential files and records

Collected rent, managed delinquent tenant notices, and followed-up on late rent

Scheduled and inspected all resident units and oversaw property Inspections

Supervised Porters, generated Maintenance Staff work orders, and the completion of move out and move in vacancy procedures

The Community Builders - Carriage House Apartments, New Bedford, MA 2015 to 2016

Affordable Resident Specialist & Property Manager

Walked premises every morning to check for items out of place, any building or safety issues

Audited and updated Resident files with state funding, HUD, or federal funding information – verifies everything is in order and complete

Maintained confidential files

Reached out for federal funds allocated to affordable housing and sites

Rebuilt community by reaching out to Mayor, the Senator, Police Chief and Fire Department

Oversaw outreach and communicated with community agencies for assistance

Maintained rapport with Heath Department for an amicable relationship and utilized Federal Funds for betterment of the rough, indigent, and forgotten neighborhoods to make a difference, through media, and local agency rental agents

Collected rents, posted checks, and deposited at bank

Created and entered invoices for payment and prepared bids

Filed EIV reports (HUD forms required to obtain written third-party verifications of income) and funding

Managed construction federal funds for property REAC (Real Estate Assessment Center) construction

Completed a garage project for capital gains including various structural needs

Prepared and explained leases to every individual Tenant and used the lease to note infractions, written notifications, and follow up

North Attleboro Housing Authority, North Attleboro, MA 2003 to 2015

Conventional Housing Manager (Case Manager)

Managed 276 Affordable Housing units for elderly tenants, families, and disabled tenants

Maintained and created individual service plans (ISP) for Veterans, and tenants coming from shelters

Counseled on topics including financial/budgets/identifying a payee, legal issues, mental health, substance abuse, employment, healthcare, hygiene, upkeep of apartment and community

Scheduled, generated, and followed-up with maintenance staff regarding completion of ongoing rehabs and work orders

Oversaw annual rental calculation and re-determinations

Screened prospective Tenants by CORI/credit checks to ensure paperwork and program eligibility was completed accurately and timely

Audited files to maintain compliance as Case Manager with set regulations of organization

Contacted parties including Catholic Charities, Homestead, shelter advocates or representing organizations regarding apartment openings and to get people placed

Maintained and processed application waiting list

Monitored tenant health and situations responding to complaints or concerns if someone was not caring for themselves (i.e., administering insulin, hygiene issues), or if there was a language disconnect, etc.

Input Tracks, Occupancy/Vacancy into Reporting System

Managed annual and ongoing inspections

Oversaw monthly rent collections, verifications, and followed-up on unpaid rent

Explained rules, regulations, and leases to all members of household – parameters of lease and community, duties to care for minor tenants, keeping community clean and safe

Addressed complaints and emergencies, following through on notifications face to face with Tenants

EDUCATION

Saint Andrew High School, Detroit, MI

High School Diploma

Business and Office Administration Certification, Fort Buchanan, PR

Wrentham District Court & Attleboro District Court

Court Clerk - Certificate of Achievement

HUD

Certified Conventional Housing Manager/Property Manager

Certified Public Housing Administrator

Board of Health

VOLUNTEER

Assist members of public with filling out forms and re-activating portals

Community outreach - assist indigent, homeless, and disabled

adu5qr@r.postjobfree.com

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